Toyota of Scranton - Service Center

Had our 2011 blue RAV4 "detailed," both exterior and interior; normal NEPA wear / tear and several winters' weather effects. Car was returned looking absolutely immaculate - even the drive exterior and interior; normal NEPA wear / tear and several winters' weather effects. Car was returned looking absolutely immaculate - even the driver floor mat looked next-to-new. If a new car is out of the question, these guys have the talent to make the "old car" quite appealing. More

Every time I visit Toyota Scion of Scranton my service is fantastic. My recent visit was for a recall on my Rav4. Kevin was my service professional and he was very thorough on his explanation of the recall. fantastic. My recent visit was for a recall on my Rav4. Kevin was my service professional and he was very thorough on his explanation of the recall. I had some concern about my safety driving my vehicle but Kevin assured me that my vehicle would be safe after completion of the recall. I would recommend Kevin and this dealership to every Toyota owner. More

My recent visit for service was just for an oil change. Kevin has helped me the past 3 times and every time he has been fantastic. I will continue to return to Kevin and Toyota of Scranton for all my servi Kevin has helped me the past 3 times and every time he has been fantastic. I will continue to return to Kevin and Toyota of Scranton for all my service needs. More

Traveling from out of state, noticed antifreeze under car at motel, wanted to have car checked for leak, called Scranton Toyota, made appointment, drove to them, was quickly taken care of, no leak found, con at motel, wanted to have car checked for leak, called Scranton Toyota, made appointment, drove to them, was quickly taken care of, no leak found, continued on trip. More

I scheduled an appointment for a mandatory recal repair on my 2009 Rav4. I arrived a few minutes early for my appointment and my car was taken right in. I asked how long the appointment would take and was on my 2009 Rav4. I arrived a few minutes early for my appointment and my car was taken right in. I asked how long the appointment would take and was told an hour or less. I was also told an hour or less when I had called over a week prior to make the appointment. The man who initially began my paperwork was surly and abrupt. I took a seat in the waiting room after he asked if I would be waiting. Again- I asked how long the work would take and I was told AGAIN less than an hour. Three hours and 15 minutes later this man came looking for me. He claimed he had me paged but I was standing three feet from him near the counter when he was brought my keys. He did not page me. I asked why the work took so long. He ignored me. I asked again, I told him I wanted to know if their was an issue with my car I should be concerned about. He told me that no work had been done. None. My car didn't need to recall work. My car was fine. 3 HOURS AND FIFTEEN MINUTES for NOTHING? So again, I asked why it took so long, and he told me to have a nice day. I assume this is because I wasn't a paying customer? Why should that matter? It shouldn't. More

In the later part of November, I had my 2011 Corolla In the later part of November, I had my 2011 Corolla serviced and Kevin was my Service Professional and he greeted me in a friendly professional man In the later part of November, I had my 2011 Corolla serviced and Kevin was my Service Professional and he greeted me in a friendly professional manner, and he followed through until the work on my car was completed. He was patient and explained every thing that was done to my car. I was pleased because in July I had a very bad experience with another professional. Thank-You Cheryl Rogers More

Just a routine service visit with Kevin. He's helped me the last few times I've come in for service and has always been very good to me. I will recommend Kevin and the dealership to anyone that owns a Toyo the last few times I've come in for service and has always been very good to me. I will recommend Kevin and the dealership to anyone that owns a Toyota. More

Just purchased my new highlander about 3 weeks ago and I'm already due for my 1,000 mile check. I spoke with Kevin and he took care of everything and had me on my way in 20 minutes. I'm looking forward to I'm already due for my 1,000 mile check. I spoke with Kevin and he took care of everything and had me on my way in 20 minutes. I'm looking forward to receiving service like this More

The service here is incredible. Kevin and the rest of the service staff are all fantastic and very friendly. There's a Dunkin donuts in the waiting room. You can't ask for much more service staff are all fantastic and very friendly. There's a Dunkin donuts in the waiting room. You can't ask for much more More

I always have great service at Toyota Scion of Scranton. Kevin took care of me on my last visit. I am a little disappointed, due to the fact that my prepaid maintenance is up. So I have to pay for the rest Kevin took care of me on my last visit. I am a little disappointed, due to the fact that my prepaid maintenance is up. So I have to pay for the rest of the service on the vehicle, however I will still return because of the great service. More