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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,554 Reviews

2,554 Reviews of Toyota of Scranton - Service Center

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May 02, 2024

Well maintained environment facilities. Lots of helpful staff! Experience with knowledge on Toyota products! Largest selection inventory available! More

by SHING_KING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Grotto
May 01, 2024

Love Daniel. Always cheery and keeps me well informed and updated about my vehicle. Always smiling. More

by JUDGESUSAN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Toyota of Scranton responded

Dear JUDGESUSAN11, Thank you for taking the time to share your experience with us. We're thrilled to hear that Daniel has made such a positive impression on you during your visits to Toyota of Scranton. Daniel takes great pride in providing top-notch service to all our valued customers, and it's wonderful to know that his cheerful demeanor, attentiveness, and commitment to keeping you informed have left such a lasting impression. Your kind words will surely motivate him to continue delivering the exceptional service that you and all our customers deserve. We genuinely appreciate your feedback and your loyalty to Toyota of Scranton. Should you ever need anything else or have any further feedback to share, please don't hesitate to reach out. We're here to assist you every step of the way. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you for many more miles to come. Warm regards, Service Team Toyota of Scranton

May 01, 2024

Fixed my car, ended up having other things wrong with it that were not wrong to begin with, then charged my insurance for the additional costs, took three weeks to fix, then we took it and it still wasn’ More

by JBLARSEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Had a great experience got me where I needed to be. Definitely will be back here buying another vehicle More

by BALLS039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Toyota of Scranton responded

Dear BALLS039, Thank you for sharing your experience with us! We're thrilled to hear that you had a great time at Toyota of Scranton and that we were able to get you where you needed to be. We truly appreciate your kind words and are delighted to know that you'll be returning to us for your next vehicle purchase. Our team is dedicated to providing excellent service and making sure our customers leave satisfied. If you have any questions or need assistance in the future, don't hesitate to reach out to us. We look forward to welcoming you back when you're ready for your next vehicle! Best regards, Mary Jo Preno Toyota of Scranton Team

April 30, 2024

Not very happy after services were completed on my vehicle yesterday. I now have grease hand prints all over my rear passenger seats. More

by MISSKERRIANN06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Toyota of Scranton responded

MISSKERRIANN06, We're genuinely sorry to hear about the inconvenience you experienced following your recent service visit. It's truly disappointing to learn that your vehicle wasn't returned to you in the condition you expected. We understand the frustration that can come with finding grease handprints on your rear passenger seats. Please accept our sincerest apologies for this oversight. This is certainly not the level of service we strive to provide. Rest assured, we take your feedback seriously and will address this issue with our team to ensure it doesn't happen again in the future. We would like to make things right for you. Please contact us directly so we can discuss the situation further and arrange to have the seats cleaned to your satisfaction. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this matter. Regards, Service Team Toyota of Scranton

April 30, 2024

Bad experience with the service dept with our vehicle repairs. Took a long time wrong parts were ordered and my insurance had to pay for something that was no fault of my own when the car had a bumper t More

by JBLARSEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Toyota of Scranton responded

JBLARSEN, We're genuinely sorry to hear about your disappointing experience with our service department. It's certainly not the level of service we aim to provide. We understand the frustration that can arise when repairs take longer than expected and when incorrect parts are ordered. We deeply apologize for any inconvenience caused and understand the frustration of having to involve your insurance. Rest assured, we take your feedback seriously and will investigate the matter to prevent such issues from recurring in the future. Please feel free to reach out to us directly so we can discuss this matter further and work to make things right. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776

April 26, 2024

I am very pleased with my new car and my first service. Everyone at Toyota has treated me well. More

by AMH926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Toyota of Scranton responded

Dear AMH926, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you are very pleased with your new car and that your first service at Toyota of Scranton met your expectations. Providing excellent service and ensuring our customers feel valued is our top priority, so we're delighted to hear that everyone you encountered at our dealership treated you well. Your satisfaction is what drives us, and your kind words serve as encouragement for our team to continue delivering exceptional service. If there's anything else we can do to enhance your ownership experience or if you have any further feedback to share, please feel free to reach out to us. We're always here to assist you. Thank you once again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you for many miles to come. Best regards, The Toyota of Scranton Team

April 26, 2024

The service department is great and they generally do a really good job with vehicle maintenance. More

by DWHCPORET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Toyota of Scranton responded

Dear DWHCPORET, Thank you for sharing your positive experience with our service department at Toyota of Scranton! We're thrilled to hear that you found our team to be great and that we've consistently provided you with quality vehicle maintenance. Your satisfaction is our top priority, and we appreciate your trust in us for your automotive needs. If you have any further feedback or questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Guest Experience Team Toyota of Scranton 570.702.8776

April 25, 2024

I recommend this dealership for great service and the staff are very knowledgeable and professional. More

by MJB922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Toyota of Scranton responded

Dear MJB922, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you had a positive experience with our team at Toyota of Scranton. Providing knowledgeable and professional service is something we strive for every day, and we're glad to see that reflected in your visit. We truly appreciate your recommendation and trust in our dealership. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards,

April 24, 2024

Everything was amazing! Great people, great service, great vehicle! I would tell everyone I know to go to Toyota Scranton. More

by STEPHEN SELIGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Toyota of Scranton responded

Hello Stephen Seliga, Thank you so much for your fantastic review! We're thrilled to hear that you had an amazing experience with us at Toyota of Scranton. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts are appreciated. We're delighted that you're pleased with your new vehicle and that you found our staff to be great to work with. Your recommendation means a lot to us, and we look forward to serving you, your friends, and family in the future. Thanks again for choosing Toyota of Scranton. Drive safely and enjoy your new ride! Warm regards, The Toyota of Scranton Team

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