Toyota of Scranton - Service Center

My recent service visit was great. Kevin was the service professional helping me but everyone else was great as well. Everything this dealership does is top notch. If only all other dealerships could be lik professional helping me but everyone else was great as well. Everything this dealership does is top notch. If only all other dealerships could be like this one. More

Every one I dealt with was extremely helpful and Every one I dealt with was extremely helpful and professional. It was an excellent service visit and I will definitely recommend you to others and w Every one I dealt with was extremely helpful and professional. It was an excellent service visit and I will definitely recommend you to others and will use you in the future. More

I brought my BMW in for a tire repair. Kevin was very helpful in getting my information into the computer and getting me out the door in under an hour. I would recommend Kevin and the dealership to every helpful in getting my information into the computer and getting me out the door in under an hour. I would recommend Kevin and the dealership to everyone, even if they don't own a Toyota. More

The service department is always excellent. On my last visit, I dealt with Kevin and he took care of my routine maintenance and my usual free car wash. You can't beat it!! visit, I dealt with Kevin and he took care of my routine maintenance and my usual free car wash. You can't beat it!! More

I had a front end collision accident and the repair department kept me informed and were very easy to work with. I would recommend the auto body department to anyone who was looking for work done. department kept me informed and were very easy to work with. I would recommend the auto body department to anyone who was looking for work done. More

First service visit--easy. Team was ready for me. The waiting area allowed me to work online and get breakfast at the in dealership Dunkin' Donuts. Very comfortable and quiet and I didn't miss any work waiting area allowed me to work online and get breakfast at the in dealership Dunkin' Donuts. Very comfortable and quiet and I didn't miss any work time. More

Jeff had a rental and the paperwork ready for my husband an hour after I called and told him of the collision. The car was no cleaned inside when I picked it up and that was disappointing but I guess they an hour after I called and told him of the collision. The car was no cleaned inside when I picked it up and that was disappointing but I guess they were really busy at that particular time/ More

Three days after buying my car, I ran over a stick and had a slow leak in my tire. I called Toyota and got Jenna who was able to get me an appointment and have me on my way in no time! I was so thankful f had a slow leak in my tire. I called Toyota and got Jenna who was able to get me an appointment and have me on my way in no time! I was so thankful for Jenna to be there in my great time of need and for being a great representation of a Toyota employee! More

1st routine 5K service on the 2012 RAV4 (used the online appt maker; terrific!); excellent handling as always, and when I missed the PA page (kibitzing with other staff that are more like friends now) that appt maker; terrific!); excellent handling as always, and when I missed the PA page (kibitzing with other staff that are more like friends now) that the car was done, Matt rang my cellphone to let me know the car was finished and washed. Got home to find a reminder call from Sue making sure I knoew I was due for the 5K service...how much better can this facility get? More

Had a run flat tire blow out on a Sunday evening. I was from out of town and travelling with three small children. My car was towed to Toyota of Scranton and left in the 3rd parking spot directly outside from out of town and travelling with three small children. My car was towed to Toyota of Scranton and left in the 3rd parking spot directly outside the service garage doors. I got a hotel room for the night and then left a message for the service department so hopefully they could work on it first thing in the morning. The next morning, I called after 8AM to make sure someone got the message. Though the answering service was turned off, nobody answered the phone. It took two additional calls to get someone and at that point they could not confirm the message, but transfered me to Matt. He said he would look into it and call me "right back". When I hadn't heard anything in a half hour I called back. Matt then told me he "walked the entire property" and could not find my car. So now I'm thinking my car has been stolen and Matt decided not to call and tell me. I pressed to have him be sure and told him it was directly outside the garage doors. He put me on hold and came back shortly and told me it was there and "they must have moved it". When I strolled back to the dealership and my car was sitting in the same exact spot the tow truck driver left it, I realized Matt must either be a liar or stupid. I was told I couple of times that it would be looked at shortly, but I witnessed between 10-15 cars drive directly into the garage for their service to start. I was tempted to ask for my keys and do the same. I realized they were busy (more on that later) and people had appointments, but anyone with a family, or a hint of common consideration, would not have made an out-of-towner with small children wait longer than necessary and probably even would have gone the extra mile to get them on their way. The only person who was friendly was the shuttle driver who drove me back to the hotel so I could take diapers back for my son. He told me the service department was busy because "they always overbook the morning" and more so that day because they were having a dealer meeting there and wanted to look extra busy. I was there for four hours to get one tire replaced. I believe you can have a good experience stemming from a bad situation. This definitely was not one of those times. This is exactly the sort of service that drives car owners to the local mechanic once the warranty expires. More