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2,952 Reviews of Toyota of Scranton - Service Center
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January 11, 2018
Ok for buying a vehicle but not for servicing. Went in for an oil change and someone put a small tear in my steering wheel. Another time went in for spark plugs to be replaced and the mechanic didn Went in for an oil change and someone put a small tear in my steering wheel. Another time went in for spark plugs to be replaced and the mechanic didn't screw the wires back onto the engine and couldn't tell me if he installed 30,000 or 100,000 mile sparkplugs. They told me only master mechanics work on fj cruisers. More
by Phil
Employees Worked With
Bonnie Weber
January 10, 2018
50K service On time as promised. All work completed and reviewed, including future needs recommendation with no pressure. Great helpful staff and nicest waiting a On time as promised. All work completed and reviewed, including future needs recommendation with no pressure. Great helpful staff and nicest waiting area with wifi, dunkin and super clean. More
by Thomas Patrick Cummings
Employees Worked With
Brenda Willis
December 12, 2017
Unsafe Service Work Picked up Tundra after paying $426.00 for wheel bearing replacement. Looked under truck that night and noticed a Zip-Tie fastening my brake line to f Picked up Tundra after paying $426.00 for wheel bearing replacement. Looked under truck that night and noticed a Zip-Tie fastening my brake line to frame. Lucky I am mechanical enough to notice this. What about people who are not? (my kids use truck) More
by zip123
Employees Worked With
October 17, 2017
Problem with Emails I received an email today (10/17) with 2 coupons for a parts and labor discount and alignment check. You CANNOT print these coupons, and this is the 2 I received an email today (10/17) with 2 coupons for a parts and labor discount and alignment check. You CANNOT print these coupons, and this is the 2nd time in 2 weeks that this has happened. What is the point of sending them if you CANNOT print them??? Thanks, Rich Walton (rdwalton@ptd.net). More
by Rich
Employees Worked With
Alyssa Esteras
October 05, 2017
No warranty integrity Took 2015 RAV in for service. 21k miles. Brakes were a little soft. Was told rotors can be cut under warranty but $95 charge for taking off brakes. R Took 2015 RAV in for service. 21k miles. Brakes were a little soft. Was told rotors can be cut under warranty but $95 charge for taking off brakes. REALLY? You can’t turn the rotors without taking off the brakes. If timing belt went would they charge to remove radiator, hoses? It was only $100, but walked out. Would rather have all work done somewhere else than submit to this sad attempt to generate service revenue. Would never buy again or recommend to anyone, if you can’t privide service with integrity. More
by Bruce
Employees Worked With
Don’t know service members name
September 26, 2017
Did not check valve stems on my rims when changing out rims Dept. Did not check new rims for sensors and is now creating a problem for me. This should have been done as part of changing rims. Im not a mech Dept. Did not check new rims for sensors and is now creating a problem for me. This should have been done as part of changing rims. Im not a mechanic. They told me they'll do it foranothet $200. Im angry. More
by Countryannie58
Employees Worked With
Brenda Willis
July 24, 2017
Very pleased with alyssa! Alyssa was so helpful and professional she was very thorough with everything I was very impressed and pleased with her ..great service employee! Made Alyssa was so helpful and professional she was very thorough with everything I was very impressed and pleased with her ..great service employee! Made my visit so easy More
by Chapin
Employees Worked With
Alyssa Esteras
February 18, 2017
Become so typically corporate. At one time when this dealership was Richard Toyota. They were good. You could rely and trust them That has changed drastically. Had issues with 2 rec At one time when this dealership was Richard Toyota. They were good. You could rely and trust them That has changed drastically. Had issues with 2 recalls. Wish I never replied to the recall notices. First a part was needed for the read end that caused a loud growling noise while coasting and or braking. They confirmed the part was bad and ordered a replacement. After numerous attempts to confirm the part had arrive, 8 months later I discovered they had the part only after I brought my rav4 in for another recall. A joke. Second problem was created by a past recall and they claimed if I did $3000 worth of repairs completely out of my pocket they could return the vehicle to its post recall status.Thus meaning the problem would only happen again. I spoke to many "managers" at Toyota of Scranton but never received any customer service. Decided to trade my rav4 in for a Chevy from a real local dealership. Avoid Toyota of Scranton at all costs! More
by tmtez1962
Employees Worked With
Brenda Willis
February 17, 2017
Excellent! I went through the process of leasing a car (for the first time) in July, I could not be happier with my choice! Every experience from beginning to en I went through the process of leasing a car (for the first time) in July, I could not be happier with my choice! Every experience from beginning to end has been wonderful! They make servicing and caring for my car so easy! More
by jkcar91
Employees Worked With
Sean Fisher, Mark Desmarais
February 09, 2017
Superb I ignored several safety issue recalls with the thought that "if something was going to break, it would have broken already". I was wrong...my driver' I ignored several safety issue recalls with the thought that "if something was going to break, it would have broken already". I was wrong...my driver's seat broke when I was 75 miles from home. I arrived for a 7:30 AM appointment at 7:15, the bay door opened and I was waved in. In 15 minutes I had discussed the issues with Tiffany in the Service office and was in a shuttle van going home. At about 11:15 they had done 4 safety recalls in total, I called Tiffany at 12:10 PM and asked her if I could get a ride from home back to Toyota, and in about 20 minutes I was headed back to Toyota. At the service desk Tiffany explained how they had gotten to all the safety recalls (I thought they were only going to be able to fix my seat), had me sign in 5 different places, and I was on my way. More
by rocker
Employees Worked With
Tiffany was the only persons name I got
