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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,953 Reviews

2,953 Reviews of Toyota of Scranton - Service Center

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April 17, 2015

No Issues. The sales staff is very knowledgeable and professional. Easy to work with. Customer service goes out of their to resolve any issues, and develop repea More

by BDX2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wagner, Nicole Sullivan
Apr 20, 2015 -

Toyota of Scranton responded

I’m sorry to hear about your visit to our dealership. Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. If you’d like, please contact me at your earliest convenience. I’d like to further understand what happened and see if we can make this up. I look forward to hearing from you. Mary Jo Preno, Vice President of Communication, 570-702-8776

April 17, 2015

Service is the Name Anyone can sell u a car at a semi decent price. Its what happens afterward. This dealership has done an excellent job in handling all of the work pe More

by silverfocks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bonnie Weber, Brenda Willis
Apr 20, 2015 -

Toyota of Scranton responded

Thank you so much for your review! We really appreciate your business and are so happy that our team could provide great service to you and your vehicle. We look forward to serving you again! Mary Jo Preno, Vice President of Communication, 570-702-8776

March 27, 2015

Collision Center Visit Everyone takes the time and effort to personalize the experience - you do not leave feeling you're just another of hundreds of paying customers. You More

by tcmat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Manck, Jess V. (rental), Lisa Krah
Mar 30, 2015 -

Toyota of Scranton responded

Thank you for taking the time to write this great review! We work very hard to ensure that each of our customers is 100% satisfied with the Toyota of Scranton experience, and I'm thrilled that your visit was so positive. We appreciate your business and look forward to working with you again! In the meantime, be sure to check us out on Facebook and Twitter for service specials and other fun stuff. Kind regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

March 19, 2015

Great dealership for Toyotas from a 1990 to a 2012 The work was done quickly and well. We were also very happy to have Greg Linko back as our favorite mechanic. He's been taking care of all four of our More

by carrico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Garippa
Mar 27, 2015 -

Toyota of Scranton responded

Thank you for your continued patronage and for leaving us this amazing feedback. Our team works extremely hard to keep our customers coming back and its a pleasure to hear weve succeeded. Were ecstatic to read that Greg is always able to take care of you and accommodate your needs. If there is anything more we can do for you please come back and see us any time! Take care! Best regards, Mary Jo Preno - Vice President Communications

March 11, 2015

annual inspection Promptness of service (inspection) and advice on future issues that may arise with my vehicle. Very friendly, clean and thorough. Great waiting area w More

by kninekal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2015 -

Toyota of Scranton responded

I really appreciate you taking time to write this nice feedback about our dealership. We focus on providing prompt service as well as being friendly and professional. We plan to continue giving great customer experience and a comfortable place for all our guests during their stay at our dealership. Don’t hesitate to ask if there is anything else we can do to help you. Best regards, Mary Jo Preno - Vice President Communications

February 23, 2015

Excellent Having our vehicle serviced at Toyota of Scranton has been a wonderful experience. We have always enjoyed the work quality and service to our vehicle. More

by GOGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
January 20, 2015

About a Rave4 I just wanted to let everyone know that my Rave4 is the best SUV in the snow it gives you a peace of mind that keeps me safe and my cat safe also and More

by tj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carl Jenkins
January 19, 2015

Bad Service I made an appointment for a recall 6 weeks ahead of time. After waiting 1 1/2 hours they came out and said they could not do it. Reason being they did More

by SSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rachel L. Fasano service advisor
January 18, 2015

Over all great Toyota of Scranton is an over all great place to work with for car buying and service. I have recommended them to many people and will continue to due More

by BattenB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : James Hazen, Sean Fisher, Sean Von Poppe
January 16, 2015

Great service and I will keep brinig Camy back for Service Ari I bought my Camry 2012. Since that day I've had a good feeling to bring my Camry in for service. Service writer is nice and understands my qu More

by Ari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
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