Toyota of Tampa Bay - Service Center

Failure points at different levels that made the service a bad experience for a third time being there a bad experience for a third time being there More

Here is some correspondence between Angela and I: "Thank you for the video Angela - absolutely exceptional. My concern now is that I brought the truck in for a power steering fluid leak 2 weeks ago, a d you for the video Angela - absolutely exceptional. My concern now is that I brought the truck in for a power steering fluid leak 2 weeks ago, a detail video was provided, which assured me the leak had been identified with recommendations. The initial cost was almost $2k but studs were broken, which Toyota could not replace, leading to a discount. I then had to hunt down stud replacements - spacers are discontinued; this was painful. From my perspective it seems that I spent approximately $1,550.00ish the first time - had the studs not been snapped it would have been closer to $1,900.00, and the problem wasn't remedied. I received a second video with new recommendations and additional $1,800.00 - one TPMS was replaced and the tire pressure relative to the other tires is still low. There was payment for diagnostic, labor and parts the first time. This seems like the work, which I brought the Tundra in for the first time, was not completed. Angela, now I'm being counseled and advised into spending an additional $600 to $1,800.00 dollars to fix the same problem again. It seems as if I'm being charged twice for the same problem/issue. It was not done correctly the first time. Please Angela, help me out here." Angela, you are an exceptional employee, who represents Toyota very professionally. After I sent the aforementioned text I did not know, where I stood with the dealership, but you took care of me. You guys searched for the truth and backed it with facts. In conclusion you saved my family and I hundreds of dollars and resolved the issue. Thank you and God bless you Angela Priester. More

When arrived Justin quickly came to my assistance and was very and efficient with completing my oil change. Might i add he did a great job on it. very and efficient with completing my oil change. Might i add he did a great job on it. More

Randall was excellent, he explained me all of the concerns from my Highlander. I highly recommend Toyota of Tampa Bay. concerns from my Highlander. I highly recommend Toyota of Tampa Bay. More

Had my 15000 mile checkup and I was in and out fairly quickly. Had no issues. quickly. Had no issues. More

Gabriel is a five star general. He's the guy make things happen. Great guy for Toyota. He's the guy make things happen. Great guy for Toyota. More

Service was fast and efficient. Bryan kept me updated. All fluids checked and topped off Bryan kept me updated. All fluids checked and topped off More

Austin was great as usual. By the way, this is the second time. I've been asked to fill out one of these By the way, this is the second time. I've been asked to fill out one of these More

I had my car serviced recently. Derek Randall was very helpful and made the process seamless. Derek Randall was very helpful and made the process seamless. More

The staff is very professional. ，friendly，Explain the problem so I can understandI hope every staff member is like her. ，friendly，Explain the problem so I can understandI hope every staff member is like her. More