Toyota of Wallingford - Service Center

Jon took care of all of my needs and made sure I was completely satisfied before I left! I'm a very happy customer and I will be returning to this location in the future. completely satisfied before I left! I'm a very happy customer and I will be returning to this location in the future. More

Very knowledgeable! Makes service quick and hassle free! She is very pleasant! Helped get me back on the road and my car repaired as quick as possible! She is very pleasant! Helped get me back on the road and my car repaired as quick as possible! More

Toyota of Wallingford gave me a free tire promotion when I purchased my vehicle. I got 4 new tires and immediately started having problems with the car pulling to the left and vibrating at highway speeds. A I purchased my vehicle. I got 4 new tires and immediately started having problems with the car pulling to the left and vibrating at highway speeds. Alignment done and re-done, tires balanced and re-balanced, and they could not figure out what was wrong. 3 years later, still having the problems mentioned, I asked that they inspect my tires because they were skidding on wet pavement. They said my tires were fine (based on tread depth) and would not replace them, and recommended rotating the higher tread tires to the front. I went to another tire center where they identified that one front AND one back tire had broken belts. The tires were also wearing unevenly and losing air. The care was unsafe to drive. I got new tires and made a strong case to Toyota to reimburse me, since by our contract, they were supposed to provide free tires and they had failed in their inspection of my tires just 2 days earlier. I question the skill of their technicians, as they were unable to diagnose the initial problem (which they also caused). Toyota did agree to pay for the tires, but at no point offered an apology admitted any fault. Honestly, the apology was more important to me than the check. Prior to the tire incident...On my other vehicle, a 2005 Prius, Toyota reported that my brakes were 85% worn and needed immediate replacement. My husband decided to do the job himself and measured very accurately with a caliper and found that the old brakes still had well over half thickness remaining. He brought the brake pads with him to Toyota, and even in the face of mathematical logic, Toyota did not admit to having made a mistake. I believe they were very dishonestly trying to recommend work on the car that was not needed. I originally gave a generous 2 rating for friendliness and customer service, but after my last correspondence with Karen had to switch it (other employees have been very nice). She questioned and argued with me on every point, totally ignoring the facts of the situation. In the end, when backed into a corner and threatened with a letter to the BBB, Toyota did agree to do the right thing. However, if you want quality and honesty, do yourself a favor and service your car elsewhere. More

Evan is by far the best sales person ever! I needed my car washed cause it got covered in bird poop and he went out of his way and washed my car for me. He has been nothing but great to me when it comes t car washed cause it got covered in bird poop and he went out of his way and washed my car for me. He has been nothing but great to me when it comes to helping me with silly little things like that. More

When I first walked onto the lot at Toyota of Wallingford I of course received great customer service, I was buying a brand new car. Well from my very first oil change with the service department I had major I of course received great customer service, I was buying a brand new car. Well from my very first oil change with the service department I had major issues. The staff is rude, nasty and snotty to say the least. They treated me like crap every time I called or came in. One time I decided to get a car wash and when I picked up my car my front license plate was bent in half and the front bumper was scratched and dented. I noticed this right away and informed the service staff. To my surprise they did nothing about it, the women said "oh well you can purchase some touch up paint". They can damage my car and not be held responsible for it. I called and called about this and Diane called me back maybe once with some xx excuse. I waited for a call from the owner and of course never received one. I called again and they said "this matter has been closed". I was pissed! I will never buy a car from them again and will tell everyone I know not to do business with them. Please if you are thinking of doing business with Toyota of Wallingford, DON'T!! More

I recently brought my SUV in for service and incountered a small issue..this was compounded by a miscommunication.....I became very angry at first and wrote on line how upset i was....I was really expecting a small issue..this was compounded by a miscommunication.....I became very angry at first and wrote on line how upset i was....I was really expecting not to get the unbelievable caring response that I did get. My experience working with other car dealerships and service companies in the past was always so stressful, dreadful and was always left unsatisfied. My experience with Wallingford Toyota has been one of a kind. Every detail of my issue was dealt with and corrected quickly and with great kindness. Karen the Service Manager could not have been more kind and professional and apologetic. This is a dealership where the customer satisfaction is important to them. You very rarely come across this kind of service and i highly recommend Wallingford Toyota. More

Stay away from this dealership as far as service is concerned (Toyota of Wallingford). I recently bought a certified Camry from this dealership. The sales team were great. Gloria Fernandez, who is inch concerned (Toyota of Wallingford). I recently bought a certified Camry from this dealership. The sales team were great. Gloria Fernandez, who is incharge for finance is polite but will gloss over extremely important extended warranty detail as if you were buying a snickers and it is not relevant. She does a great job of doing it. My initial review here was not positive but I received a barrage of phone calls and e-mails until I finally changed it. There is a sound from the odometer that starts as the car starts moving and it is not consistent. It is usually the case when it is cold. Since the weather is warmed up it is unpredictable when it will start making sound. I took it to service department and the second sentence out of Casey Munroe's mouth was " I can't throw parts at the car". It was his smugness that was utterly disturbing. This person should not be dealing with customers. Well, I guess it was fine for me to throw 23k at the dealership but they can't throw a part worth 200 to fix a problem. Stay away from them because after dealing with sales team, everything is down hill. I realize that More

We have been dealing with Toyota of Wallingford for years. They are they only people I trust to tell me the truth about the car and anything else we ask. I always tell other people to go only there bec years. They are they only people I trust to tell me the truth about the car and anything else we ask. I always tell other people to go only there because they are out standing with helping thier customers with buying a new, used car or just a problem with thier car. We just purchased a renewal on our extended warranty on our car which now gives up peace of mind. What is also so great about there is that everyone treats you with prespect this includes everyone from working on your car to Steve Sr. and Jr.. More

Had a great experience at Wallingford Toyota. Everyone was friendly and professional. The waiting area was comfortable and clean. The cost for the oil change was less than it would have cost anywhere else was friendly and professional. The waiting area was comfortable and clean. The cost for the oil change was less than it would have cost anywhere else. I highly recommend Wallingford Toyota! More