Toyota of Wallingford - Service Center

Though this dealer is 30 miles away from my home and I purchased my Toyota at a different dealer, I had an issue with my vehicle that left it disabled on the highway and Toyota of Wallingford was the clos purchased my Toyota at a different dealer, I had an issue with my vehicle that left it disabled on the highway and Toyota of Wallingford was the closest Toyota dealer. I had it towed there late on a Saturday afternoon, and though it was past their service hours, the showroom staff were more than happy to assist. They provided me a Early Bird service envelope that I filled out with a description of what happened and left it with the dealer. I got a call early Monday morning from Katey and she explained the two recall items on the car and the diagnostic charge (which would we applied to any repair work done) and told me she would let me know. She called later that day to tell me the part for one of the recall items would be in tomorrow, and since the vehicle was inoperable there was little they could do until that was replaced. About 1pm on Tuesday I had not yet heard from them so I was at their website and initiated a "live chat" asking what the status of the vehicle was. The rep I spoke to relayed my question and contact info to the service manager, Karen, who emailed me promptly and explained the parts delivery only came in at noon. She let me know they were going to complete the recall work and Katey would call and let me know the status after that. Not too long later, Katey called to let me know that the recall work had been completed and the car was now working fine. I went down after work to pick it up and since it was a recall related repair, no charge at all. Great customer service all around from the sales to service staff and even the internet agent(s), a rare commodity, especially among 'big box' car dealerships. Though I am 30 miles away I would definitely consider doing business with them again, highly recommended. A++ More

I purchased a used vehicle which needed it's radio replaced. They took the time to review the situation, replace it and even answered additional questions I had. If they didn't know the answer perso replaced. They took the time to review the situation, replace it and even answered additional questions I had. If they didn't know the answer personally, they referred to a person who did and will follow-up. Thank you! More

Service is excellent; sales leaves much to be desired since change in showroom management. Showroom is now no different than any other mediocre dealer - high pressure, fast talk, just missing the plaid p since change in showroom management. Showroom is now no different than any other mediocre dealer - high pressure, fast talk, just missing the plaid polyester jackets More

Today we had our car serviced at Toyota of Wallingford. They are so great with the work they do on your car. Really they are the only dealer I would trust with my car. Their work gives me peace of mind whe They are so great with the work they do on your car. Really they are the only dealer I would trust with my car. Their work gives me peace of mind when we are traveling knowing we will be ok on the highway. Besides the work on the car the people in there are the greatest. They always treat you like the first time you came in very outstanding people. If you have a question someoe will get you an answer, from Steve Sr. and Steve Jr. to one of the workers. We have been dealing with this company for years and I have never had a complaint. If you really want someone you can trust with your car and what kind of deal you are making then go to Toyota of Wallingford, especially in todays world. More

Jon Haury is an excellent service manager. We were traveling out of town and got a flat tire on our 2009 Toyota Sienna while passing through Wallingford, CT. It was a Saturday afternoon and Toyota of traveling out of town and got a flat tire on our 2009 Toyota Sienna while passing through Wallingford, CT. It was a Saturday afternoon and Toyota of Wallingford was the only dealership that could work on our car. Jon realized our situation and worked on our car as quickly as possible. I realize not everyone would be as helpful as Jon - he helped salvage our vacation! More

Excellent service as always. They are friendly and curteous and I'm always in and out in a timely manner. I will be back soon for my next oil change, and tires. curteous and I'm always in and out in a timely manner. I will be back soon for my next oil change, and tires. More

Jon took care of all of my needs and made sure I was completely satisfied before I left! I'm a very happy customer and I will be returning to this location in the future. completely satisfied before I left! I'm a very happy customer and I will be returning to this location in the future. More

Very knowledgeable! Makes service quick and hassle free! She is very pleasant! Helped get me back on the road and my car repaired as quick as possible! She is very pleasant! Helped get me back on the road and my car repaired as quick as possible! More

Toyota of Wallingford gave me a free tire promotion when I purchased my vehicle. I got 4 new tires and immediately started having problems with the car pulling to the left and vibrating at highway speeds. A I purchased my vehicle. I got 4 new tires and immediately started having problems with the car pulling to the left and vibrating at highway speeds. Alignment done and re-done, tires balanced and re-balanced, and they could not figure out what was wrong. 3 years later, still having the problems mentioned, I asked that they inspect my tires because they were skidding on wet pavement. They said my tires were fine (based on tread depth) and would not replace them, and recommended rotating the higher tread tires to the front. I went to another tire center where they identified that one front AND one back tire had broken belts. The tires were also wearing unevenly and losing air. The care was unsafe to drive. I got new tires and made a strong case to Toyota to reimburse me, since by our contract, they were supposed to provide free tires and they had failed in their inspection of my tires just 2 days earlier. I question the skill of their technicians, as they were unable to diagnose the initial problem (which they also caused). Toyota did agree to pay for the tires, but at no point offered an apology admitted any fault. Honestly, the apology was more important to me than the check. Prior to the tire incident...On my other vehicle, a 2005 Prius, Toyota reported that my brakes were 85% worn and needed immediate replacement. My husband decided to do the job himself and measured very accurately with a caliper and found that the old brakes still had well over half thickness remaining. He brought the brake pads with him to Toyota, and even in the face of mathematical logic, Toyota did not admit to having made a mistake. I believe they were very dishonestly trying to recommend work on the car that was not needed. I originally gave a generous 2 rating for friendliness and customer service, but after my last correspondence with Karen had to switch it (other employees have been very nice). She questioned and argued with me on every point, totally ignoring the facts of the situation. In the end, when backed into a corner and threatened with a letter to the BBB, Toyota did agree to do the right thing. However, if you want quality and honesty, do yourself a favor and service your car elsewhere. More

Evan is by far the best sales person ever! I needed my car washed cause it got covered in bird poop and he went out of his way and washed my car for me. He has been nothing but great to me when it comes t car washed cause it got covered in bird poop and he went out of his way and washed my car for me. He has been nothing but great to me when it comes to helping me with silly little things like that. More