Toyota of Watertown

I have found everyone very open, accessible and friendly - both in dealing with me and with others. In June, wanting to take advantage of rebates, discounting, trade-ins and low financing I purchased a 2009 - both in dealing with me and with others. In June, wanting to take advantage of rebates, discounting, trade-ins and low financing I purchased a 2009 Corolla S. In fairness, I tested the waters mostly via the internet - then narrowed the search to finalize inventory and pricing. James Hawkins was a good advovate to listen and help close the deal. Service is very key and my decision was also based on a dealership, while large enough, still resembling a neighbor feel with many repeat customers. I believe I have found that in Watertown and highly recomend them (including the van driver). I have spoken directly with Mike Mason,the service manager and emailed him. Most recently I returned for my "recall" visit and they could not have been more helpful. Jeff greeted me at 6:55 a.m. and was still smiling at 6:55 p.m. when I returned from work. These are good people! More

Alex and Randy were amazingly helpful when I was looking for a new Toyota. They went out of their way to make sure I'd be comfortable in the car (I have a bad back) by letting me take it for an extended tes for a new Toyota. They went out of their way to make sure I'd be comfortable in the car (I have a bad back) by letting me take it for an extended test drive. And they didn't employ any of the high-pressure sales tactics I've previously seen at other places. I would highly recommend this dealership for its courteous, friendly staff and excellent customer service. More

Went in looking for a new vehicle, test drove, SOLD! If it were not for the professionalism and friendliness of not just our salesman but everyone we came in contact with, we might have gone to another dea it were not for the professionalism and friendliness of not just our salesman but everyone we came in contact with, we might have gone to another dealer. Looking forward to a long, happy relationship with Toyota of Watertown! More

Right after I test drove my Corolla, the recall notice happened. James assured me he would find a safe car for me (JT VIN) and he did! The only thing I did not get to choose was the color - I had wanted w happened. James assured me he would find a safe car for me (JT VIN) and he did! The only thing I did not get to choose was the color - I had wanted white (1998 Camry was white) - but silver with a gray interior is a good choice as well. I only purchased a new car because my Camry was totalled in a black ice spin-out. Purchased that at Watertown Toyota as well, back in 1998. Everyone at the dealership has been so friendly and thanked me for my purchase. More

I have always had great experiences with the service department at Toyota of Watertown. Everyone is always very friendly and helpful. The prices are very fair and the technicians are great. I've never h department at Toyota of Watertown. Everyone is always very friendly and helpful. The prices are very fair and the technicians are great. I've never had any problems with any of the services performed on my car (from fixing the suspension caused by a pothole to regular oil changes. The service department has a huge waiting area with tv/water/coffee/snacks while you wait (the wait time is not long at all if you schedule your service in advance). Overall, the whole service operation runs great. I would recommend for anyone to take their car here for service. More

I bought my first new car at Watertown. David was incredibly helpful while I considered the car and he's been fantastic since the purchase getting all the details in line. The driver's side back brak incredibly helpful while I considered the car and he's been fantastic since the purchase getting all the details in line. The driver's side back brake light casing had an abrasion on it when I went to pick up the car and the dealer promptly agreed to replace the light casing free of charge. I feel great about the purchase and I would buy my next car here. More

I have dealt with Toyota of Watertown since 1991, when I purchased a Corolla. Now I have a Prius (which I love!). The service reps have all been incredibly nice to me (one of whom I have known since I got purchased a Corolla. Now I have a Prius (which I love!). The service reps have all been incredibly nice to me (one of whom I have known since I got that Corolla way back when). The service is always performed thoroughly and properly, and the prices are on par with other dealerships. Besides the top-quality service, they have extended hours during the week, plus they're open on Saturdays. The waiting area is bright and clean, and they always have free coffee, water, fruit and other refreshments. They also have a free shuttle service. More

I went into Toyota of Watertown looking to keep my out of pocket expenses low and monthly payments comparable to what I was currently paying on a similar vehicle (different car maker) whose lease was expirin pocket expenses low and monthly payments comparable to what I was currently paying on a similar vehicle (different car maker) whose lease was expiring. This was the second of three dealerships in the area that I was planning on visiting including the dealership which handled my original lease. My salesman, and the Sales manager, at Toyota of Watertown took the time to understand what I was looking for in a car and what I was able/willing to pay. They were professional, personable and honest (i.e., no BS) with me on my first visit to see them. I never went to see the third dealership and the first dealership lost my business because they weren't able (or unwilling) to meet my requests. I would definitely recommend this dealership to anyone looking for a new/used car and will certainly be heading back in the upcoming months to look for a second car for my family. More

I had my husband help me when I decided that I wanted the new car. I have had 2 pre-owned Avalons in the last 8 years and have always been satisfied with the product and service, so TOYOTA was a no brainer. new car. I have had 2 pre-owned Avalons in the last 8 years and have always been satisfied with the product and service, so TOYOTA was a no brainer. HOWEVER, selecting a dealer was not an easy task. My husband called, emailed and visited other more local dealerships all with one mission, find the car I wanted at a price I wanted. No one measured up to the "Daves" of Watertown. I was encouraged to test drive an 09 Avalon & Dave Crea took us out to see all the bells and whistles I could have if I wanted them. Attention to detail, returned phone calls, and fair negotiation is what I received from this dealership. My car had to be ordered and I was kept abreast of it's proposed delivery and received it in the time I was promised. AND Dave Barrett drove it to a mutually agreeable delivery place for my ease of picking it up, HIS HOUSE which is much more convenient than Watertown. Registration, delivery w/a full tank of gas and no hassle with paperwork made this purchase Pain Free. I was offered optional insurance, however I did decline because the product has such a positive history in my book. No pressure was placed on me throughout the entire process and I would recommend this dealership to friends and family. More

We just purchased a new car from Toyota of Watertown and are very pleased. We had to order the car and the sales person with whom we worked, Haider Amin, was very attentive throughout the process and was g are very pleased. We had to order the car and the sales person with whom we worked, Haider Amin, was very attentive throughout the process and was good about communicating with us regarding the timing of the car's arrival. He kept in touch with us generally to make sure that the purchase went smoothly and followed up after we took the car home to make sure that we had no questions or issues. The business person who walked us through the actual purchase did inform us about additional warranties and other products that we could purchase. We were not interested in purchasing them, however, and there was no hard sell. We will need to replace our other car in the near future and will be happy to return to this dealer. More