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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,286 Reviews
Call Service Center (772) 460-0000

3,286 Reviews of Treasure Coast Lexus - Service Center

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May 03, 2021

I had a 1pm appointment with Kathy Register. I come from Vero Beach and I was 4 min late as there was a bad rain storm.Finally found someone to check me in a half hour late. I didn’t get out until 4pm with More

by lindapostler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug helped me out after I wondered around afterRegister did not take me.
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May 03, 2021 -

lindapostler responded

I have been dealing with Lexus for years and have never had a problem like this.

May 17, 2021 -

Treasure Coast Lexus responded

Linda - we try to deliver a seamless experience and I sincerely apologize if your visit took longer than anticipated. I will address your concerns with my team so we can work towards improving our processes moving forward. Thank you, Scott O'Keefe - Service Manager - sokeefe@treasurecoastlexus.com

May 03, 2021

Kathy was very friendly & courteous. Explained everything that needed to be done. I came in for an oil change, but service found my battery to be bad and needing to be replaced, along with the fr More

by Catherine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2021 -

Treasure Coast Lexus responded

Catherine - We appreciate you stopping by to share this feedback about Kathy and are happy to hear that our team could assist with these repairs. Thank you for choosing Treasure Coast Lexus!

May 03, 2021

Customer service was great. We had numerous questions and all were answered to our satisfaction. Had to keep car overnight and the loaner was great. Loved having the car washed. More

by timming56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not remember his name who checked the car
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May 04, 2021 -

Treasure Coast Lexus responded

Thank you so much for trusting Treasure Coast Lexus with these repairs! We are happy to hear that you received informative and accommodating service from our team. Safe travels and we hope to see you down the road!

May 02, 2021

Good service and very friendly, nice people to deal with. So important to be greeted warmly and attended to promptly. Very nice about everything. Thanks More

by Betty Rommel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2021 -

Treasure Coast Lexus responded

Betty - It's our pleasure to assist you! Thank you for stopping by to share this kind feedback about our Treasure Coast Lexus team. We are grateful to have you as a customer.

May 02, 2021

Vehicle did not appear to be waxed,no beading when it rained. For 40k I don’t feel this is an unrealistic expectation for a LCertified purchase More

by Ekipp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Firestone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Bianchi
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May 03, 2021 -

Treasure Coast Lexus responded

We want shoppers to be confident in their purchases so it was concerning to see this feedback. I do apologize if your experience did not meet our high expectations and I'd be more than willing to discuss this together. Without your full name, I won't be able to reach you so please consider reaching out. Thanks, Scott O'Keefe - Service Manager - sokeefe@treasurecoastlexus.com

May 02, 2021

Ás always,the service is top notch. Not forgetting about Ás always,the service is top notch. Not forgetting about friendly attitude and total support. I have enjoyed your service for my LEXUS since 2011 More

by magnus0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
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May 03, 2021 -

Treasure Coast Lexus responded

It means a lot to hear that you receive consistently excellent service from our Treasure Coast Lexus team. Thank you for your longtime business and support! We hope that you enjoy your week.

May 01, 2021

Came in for fuel pump replacement under warranty and an oil change for my ES 350. Jeff Orr got me a loaner Lexus IS 300 to play with in the meantime and everything went smoothly from dropping off the car More

by M321p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Orr
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May 03, 2021 -

Treasure Coast Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you with your fuel pump replacement here at Treasure Coast Lexus, and we will certainly let Jeff know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

May 01, 2021

I found Kathy and Robin to go out of their way and also be very professional. Kathy will check tear seat tear and tell me More

by minicozp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2021 -

Treasure Coast Lexus responded

Hi there! Thank you for your kind words - we'll be sure to pass your compliments along to Kathy and Robin for their excellent work. Thank you for trusting Treasure Coast Lexus with the care of your vehicle and see you soon!

May 01, 2021

Good service , but I was there 2 1/2 hrs for an oil change. A little crazy. If it’s going to take so long, you should give me a warning More

by adelemotter
Recommend Dealer
Yes
Employees Worked With
Robert Collier
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May 03, 2021 -

Treasure Coast Lexus responded

Thank you for reaching out. I'm sorry that your visit ran overtime and apologize that we weren't more communicative about the delay. I will pass your review along to my team so that we can improve for your next visit. Scott O'Keefe - Service Manager - sokeefe@treasurecoastlexus.com

April 30, 2021

Carlton Duncan was excellent when explaining everything about my purchase. Very happy with my experience with Carlton. Very courteous and friendly. I would definitely recommend Treasure Coast to my frie More

by Jan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlton Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Collier
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Apr 30, 2021 -

Treasure Coast Lexus responded

Jan - Thank you for your recommendation! We couldn’t ask for better feedback and love to hear that Carlton and our team did such an outstanding job. All of us at Treasure Coast Lexus look forward to working with you again in the future. Congratulations on your newly purchased car and safe travels!

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