Carlton Duncan

Total professional in Carlton’s approach to automobile sales. It’s always a thing you do not want to do, buy a car, Carlton takes the bad feeling out of the process.

Helpful 0

Report | Respond | Print

"Seamless Service"

- JENNIFER.WAGNER Verified Customer

I had a few safety recalls and an oil change for my RX350L. Ricardo was fantastic and service was quick & easy. They gave me a loaner so I could go about my day and they wrapped everything up within the day.

Helpful 0

Report | Respond | Print

Working with Carlton was wonderful since he was attentive, professional, and respectful throughout the sales process. The entire team were committed to making the experience positive and enjoyable. They didn't impose undue pressure for the sale, but instead sought to meet my needs. Overall, I'm very happy with my Lexus purchase and would recommend Treasure Coast Lexus to others and especially my work with Carlton.

Helpful 0

Report | Respond | Print

I bought at least six cars from this Lexus dealer. Duccan is an excellent sales person. I'll be back, back, back, back, back.I am running out of kind things to say.

Helpful 0

Report | Respond | Print

"Customer Service and Overall Dealership experience "

- NASH555 Verified Customer

I want to express my deep appreciation to all the staff at this LEXUS Dealership, that includes specifically Carlton Duncan the internet sales manager. Every step of the way, they made a sincere- honest and extraordinary effort to make my purchase a wonderful experience! It was mind blowing , when ,more than a month ago- I came to visit this dealership with the model , that I dreamed to purchase and keep it for life time- Lexus Ultra luxury ES 350 - fully loaded with a color combination and the interior with exclusive Panoramic sunroof. I came to learn, that despite their exhausting search across the nation and even dealership in Canada, there were NO DEALERSHIPs, that carried the. model that I dreamed of buying. It was frustrating experience. I confirmed with other Lexus dealerships in the area and Maimi Dade county- Orange and Hillsborough counties- it was absolutely no luck. With the current COVID pandemic- it was unprecedented situation, and with no fault of anybody, due to difficulty to move the inventory and significant slowing sales all over, I thought, I will either wait it out till 2021 or drop the idea of purchase and look for another brand. To my surprise, they had arranged to buy the only model- that was going to be shipped directly from Japan!!....That was end of it....It took almost a more than a month- but with all rebates and 0% APR financing, everything worked out to my utmost satisfaction. Now- I leave it upto you- to decide what level of customer service, they achieved- just unbelievable!! Awesome job- Carlton!

Helpful 0

Report | Respond | Print

Carlton is great he always takes care of everything I need. I love my Lexus never thought I could afford one but your wonderful team made it happen. Thank you for special attention it really makes buying a car a pleasure. I am in sales & I compliment you on you dealership.

Helpful 0

Report | Respond | Print

I purposely sought out Carlton Duncan while considering the purchase of a new Lexus 350, as I had observed his customer service skills in the past,( while getting my previous Lexus' serviced). I was not disappointed! Throughout the process of buying my new SUV, Carlton and I kept the lines of communication going over a 3 day period. He is a tremendous representative of Treasure Coast Lexus as he represents the organization's interests very well and at the same time considers the buyer's wants and needs. He is knowledgeable of the product and communicates in a low key, forthright professional manner. My wife and I are very happy with our purchase and would not hesitate to deal with Mr. Duncan again!

Helpful 0

Report | Respond | Print

"service and tech questions"

- Boblexusreview Verified Customer

the valet pickup and scheduling were great. All the folks I talked to including the driver who brought the loaner and returned my car were punctual and friendly.

Helpful 0

Report | Respond | Print

We shopped several dealers and kept going back to Treasure Coast Lexus. The customer service, knowledge and the overall experience was A+. As two ladies shopping we did not receive respect at most dealerships. Ask for Carlton!

Helpful 0

Report | Respond | Print

Carlton was extremely helpful and made the car buying experience a joy. I did have to wait on the Finance man, and that took way tooo long. Length of time in dealership was 5 hours. Maybe there needs to be an alternative person to do the last step of finance.

Helpful 0

Report | Respond | Print