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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,268 Reviews

3,268 Reviews of Treasure Coast Lexus - Service Center

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December 29, 2020

Customerservice is wonderful. The service managers, in particular my service manager Rafael , was prepared and ready to get service done to my vehicle in a timely manner. Courtesy car wash was good but co More

by CAROLPERIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Nichols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Salcedo
Dec 30, 2020 -

Treasure Coast Lexus responded

Thank you so much for choosing Treasure Coast Lexus for your auto service needs. We are happy to hear that Rafael took excellent care of your vehicle, and we appreciate this feedback about your car wash as well. We will keep this in mind moving forward. Have a great day!

December 26, 2020

A long time waiting for a tire rotation and liquids check. A nail was found on a tire, I was charged for the job to fix it, but on the following day the tire was flat and had two nails. The advisor sud More

by CVIZOSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo, Keven Sweeney
Dec 28, 2020 -

Treasure Coast Lexus responded

I'm very sorry that we kept you waiting and I also apologize for the confusion regarding your repairs. I will speak with my team so that we can provide more communicative service during your next visit. Thank you for taking the time to share this feedback. If there is anything that I can do to assist you, don't hesitate to reach out. Thank you, Scott O'Keefe - Service Manager - sokeefe@treasurecoastlexus.com

December 26, 2020

I cannot imagine a better and more inviting place for service. The people are pleasant, thorough, and on time. Price for future service is my only question. Seems very expensive. More

by SEVENYO
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
Dec 27, 2020 -

Treasure Coast Lexus responded

Thank you for sharing such great feedback about our team and service. It's our goal to provide competitive pricing, so if you have any questions about this, I would be glad to discuss this with you further. Please consider reaching me by email. Gary Mariarosssi - General Manager - gmariarossi@treasurecoastlexus.com

December 25, 2020

Always professional and efficient. Our contact, Kathy Register, is the best. We have full confidence in her and the service provided. The valet service is a fabulous ammenity. More

by Amanda and Richard Howe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Treasure Coast Lexus responded

Amanda & Richard - Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful service experience working with Kathy. Drive safely, and we hope to earn your business again at Treasure Coast Lexus!

December 24, 2020

Your dealership is very clean and close to my house. Prices of your vehicles are a little too high for me. Other dealerships are a lot lower don't know why. I guess you just want to make a lot of money More

by shadowmaker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Salcedo, Keven Sweeney
Dec 24, 2020 -

Treasure Coast Lexus responded

Thank you for taking the time to leave us this feedback. We do strive for competitive pricing here, and I am a little disappointed to see that we haven't left you with that impression. I would be more than willing to speak with you directly about our inventory if you are interested. Please don't hesitate to send me an email. Thank you, Tina Klein - General Sales Manager - tklein@treasurecoastlexus.com

December 24, 2020

I do not have a Lexus or any dealings. STOP sending me emails. STOP phone calls STOP MAKING ME ADD MORE TO SUBMIT. STOPSTOP STOP More

by GFMOSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one
Jan 08, 2021 -

Treasure Coast Lexus responded

I sincerely apologize for the unwanted communication here. I would be more than willing to speak with you directly to ensure we get you removed from our list. Unfortunately, I am unable to find your contact information based on this review - would you consider sending me an email? Thank you, Tina Klein - General Sales Manager - tklein@treasurecoastlexus.com

December 22, 2020

Rafael at treasure coast Lexus is the beat sale person of us he went far and above to make me fill comfortable .surrounding good only problem i had it's not his fault someone stole apple charger More

by victoriaetienne57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
Dec 22, 2020 -

Treasure Coast Lexus responded

Victoria - While I am pleased to hear that Rafael took good care of you, I am concerned to hear about this Apple charger. I would be more than willing to speak with you directly about this to see if we can clear this up. Please don't hesitate to send me an email. Thank you, Gary Mariarosssi - General Manager - gmariarossi@treasurecoastlexus.com

Dec 22, 2020 -

victoriaetienne57 responded

Hello Rafael was my service person .Yes my apple phone needed charger 20% i went into the charger room and notice the apple charger was missing i went to Rafael witness that it was missing also not Lexus fault someone walk away with it Thank you Victoria Etienne561-860-4880

Dec 28, 2020 -

Treasure Coast Lexus responded

Victoria - Thank you for the additional information. We will certainly keep an eye out and keep this review in mind moving forward. Again, I sincerely apologize for this inconvenience. Gary Mariarosssi - General Manager - gmariarossi@treasurecoastlexus.com

Dec 30, 2020 -

victoriaetienne57 responded

thank you ?????

December 22, 2020

Rafael and the whole service team are very prompt and friendly. The experience at Treasure Coast Lexus has been exceptional every time I’ve been there. More

by tomcatf140155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
Dec 22, 2020 -

Treasure Coast Lexus responded

Thank you for posting about your 5-star experience with our Treasure Coast Lexus team. It is wonderful to hear that Rafael made the right impression by providing you with excellent service. We hope to see you next time!

December 22, 2020

My service director was excellent.. he made me feel My service director was excellent.. he made me feel very comfortable.. and he was very understanding and very skilled. It was my first time at the More

by MERUDOLPH1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rafael Salcedo
Dec 23, 2020 -

Treasure Coast Lexus responded

Thank you for allowing us the chance to earn your business! We are so glad to hear that you enjoyed your first visit with our Service Department. Hope to see you next time at Treasure Coast Lexus!

December 19, 2020

Both service and sales are excellent.. Management and staff are top notch.. Have purchased/leased 5 cars from them over the years.. Always a great experience.... More

by bobf48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Gary and Rick, Robert Collier
Dec 21, 2020 -

Treasure Coast Lexus responded

Thank you so much for your years of business! We are grateful to have you as a customer here at Treasure Coast Lexus and hope to work with you for many more years to come.

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