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Trent Cadillac Buick GMC
New Bern, NC
1,207 Reviews
For convenience in all of your automotive needs Trent Cadillac Buick GMC is the place to buy your car! Our family owned dealership has been serving Eastern North Carolina since 1957. Visit us to find the best deals in the area! With our great selection of inventory and professional Sales and Leasing Consultants to assist you we're confident you will find the vehicle that suits your needs. We strongly believe in a customer service approach so you won't find any sales tactics or gimmicks. Give us a call at 888 856-2304 or stop-in today to see why "our people give you the edge!"
Our people give you the edge!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,207 reviews
July 12, 2022
As a military family, one thing we hate more than the moving process is car buying. Dealerships and salesmen often leave us with a feeling of distrust and frustration. Our experiences at Trent with Ro moving process is car buying. Dealerships and salesmen often leave us with a feeling of distrust and frustration. Our experiences at Trent with Ron Polk are quite different. We purchased our first car from Trent last year. This is when we met Ron and learned what amazing customer service feels like. My spouse stayed at home with our children as getting a new vehicle at the height of Covid was quite frightening. Ron made this process so easy. He went out of his way to drive the vehicle to our home so my spouse could have a test drive without having to bring the kids out. After we purchased this car, he even followed me home in the new vehicle so I wouldn’t have to leave our other vehicle sitting in the dealership parking lot. A year later, We found ourselves in the market for another vehicle and were searching for a specific make and model. We reached out to Ron at Trent and told him what we were looking for. Since Trent didn’t have that particular model at the time, we attempted to search at other dealerships. This search elsewhere reminded us of why we hate car buying. The salesmen were either overly aggressive or they were completely unwilling to negotiate. Now I understand that this economy has it as a sellers market but the buyer still wants to feel included in the price negotiations. Frustrated with the 3 other locations we dealt with, I came back to Ron at Trent, willing to wait for as long as it takes for my specific car to show up on his lot. When that vehicle did finally arrive as a trade-in, Ron called to give me the details before it even made it to the sales lot! After buying this car, Ron continued to go above and beyond and had the “acceptable” tires replaced with brand new ones! We had already purchased the car and he still continued to enhance our experience. He personally drove this car to our home after it had been fully detailed so we would not have to come back that evening to pick it up. Hands down the best car experiences we have ever had. Please go to Trent and ask for Ron Polk. He is truly an exception. More
by Christinaaduffin
July 11, 2022
Joshua and Brent were both very friendly and helpful. I can't wait to drive me new car today. I can't wait to drive me new car today. More
by sabby4670
July 05, 2022
The car buying experience was quick and easy. Josh listened to everything I wanted and found me the perfect car. Josh listened to everything I wanted and found me the perfect car. More
by mswinters88
Employees Worked With
July 05, 2022
Josh was super helpful and attentive during the car buying process. Great service all around. buying process. Great service all around. More
by Kaylac.udzinski
July 01, 2022
Ronnie helped me buy my first car, I’ve never been happier! He helped me with everything! happier! He helped me with everything! More
by Britherquidley
Employees Worked With
June 30, 2022
Highly recommend Josh! He was knowledgeable, made the process easy and made sure the choice we were making was what was best for our family. He was knowledgeable, made the process easy and made sure the choice we were making was what was best for our family. More
by Cbradley131
June 28, 2022
This is the second vehicle we have bought from Ronnie and Trent within the past year. The customer service we receive both as buyers and for service is spot on and we couldn’t ask for more. Everyone we deal Trent within the past year. The customer service we receive both as buyers and for service is spot on and we couldn’t ask for more. Everyone we deal with along the way shows us the utmost in customer service. More
by C. Vendrix
Employees Worked With
June 27, 2022
Customer service is alive and well here. This is car number 8. Thank you, Trent. Josh Grasso, you are the man. Not enough words to express our many thanks to you and Brent Cooper. You always This is car number 8. Thank you, Trent. Josh Grasso, you are the man. Not enough words to express our many thanks to you and Brent Cooper. You always make us feel important, you always make us feel confident in your recommendations. I had one local dealership make me feel like I was just a sale, thanks goodbye. I have never felt anything but care and concern and appreciation for our business whether the first or the 8th. Thank you, Trent, and keep up the amazing work. I will always recommend you. Nothing but great things to say. More
by rcross20
June 25, 2022
We just bought our fifth car from Josh Grasso and Trent. I literally can’t imagine buying cars from anyone else. Josh goes above and beyond to make sure we’re happy and is the opposite of a high pressure sa I literally can’t imagine buying cars from anyone else. Josh goes above and beyond to make sure we’re happy and is the opposite of a high pressure salesman. He knows his cars in and out. Great experience every time! More
by SPro
Employees Worked With
June 24, 2022
Customer service is still alive! I’ve been hearing their adds for years. Finally got to experience it for myself! Maybe I’m gonna be a customer for life? I’ve been hearing their adds for years. Finally got to experience it for myself! Maybe I’m gonna be a customer for life? More
by Just what I need
Employees Worked With
