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Trent Cadillac Buick GMC - Service Center

New Bern, NC

4.6
72 Reviews
Call Service Center (252) 633-2213

72 Reviews of Trent Cadillac Buick GMC - Service Center

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July 14, 2025

The service staff were courteous and professional. The technician was highly skilled and experienced. I was constantly kept updated on problems and progress through phone calls, emails and videos. C More

by moonrraker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Albert
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June 26, 2025

Helpful, polite and great follow up regarding an issue with the vehicle's broken grill. More

by GM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmie Demaroney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Treadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2025 -

Trent Cadillac Buick GMC responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

December 30, 2024

Excellent timely service . Excellent communication. Will certainly go back there again . Friendly staff, very organized More

by leanne_99_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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Jan 01, 2025 -

Trent Cadillac Buick GMC responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

September 06, 2024

Service department does not communicate with customer. They act more like they are doing you a favor. More

by tractorman
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas
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Sep 10, 2024 -

Trent Cadillac Buick GMC responded

We truly do apologize. We would love the opportunity to speak to you regarding the lack of communication to make sure this does not happen going forward. We never want our customers to feel as if we are doing them a favor. We want you to feel like family from the moment you arrive. Can you please give our Service Manager Josh Taylor a call 252-633-2213

September 06, 2024

Very courteous staff from start to finish. Everyone was very professional and accommodating . Great Job! More

by Hbmluv2ski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2024 -

Trent Cadillac Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.

July 16, 2024

Thomas was great, he went above and beyond. I asked about how many miles I had put on my last set of tires and he researched it and gave me an answer. I then bought a new set of the same. Great More

by cvn71nurse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas, Service
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Jul 26, 2024 -

Trent Cadillac Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 26, 2024

Albert in Service dept was top notch and made sure all my service needs were met, tip of the spear in Customer service. More

by madkatmarine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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May 22, 2024 -

Trent Cadillac Buick GMC responded

Thank you! Albert truly does an amazing job at making sure his customers are taken care of! We appreciate your business :)

March 16, 2024

Very nice and helpful very knowledgeable about questions that I asked customer service was excellent More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmie Demaroney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 04, 2024

Josh Grasso is my go-to guy. I have been a loyal customer for years, dating back to Mike Deichmann. The People do give Trent the edge when it comes to service after the sale. More

by carolprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 02, 2023

I was able to get to a buying decision quickly and was able to make a deal without a long process. More

by Marty31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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