Tri State Nissan

I came in for a 25,000 mile service on mu 2022 Rogue and a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing. a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing. Service was completed within a reasonable amount of time, when I checked out I was quoted $371 for a replacement piece of plastic! No explanation of having to replace the whole unit but “we don’t set the prices, Nissan does” by Martin. I paid and retrieved my keys, I get in my vehicle and no state inspection had been performed although I paid for it, it still had the same sticker as before. I go back in, they retrieve a new sticker and put it on along with the REQUIRED Va inspection paper that had the WRONG mileage on it. Needless to say, I was frustrated at this point. I believe it was the service manager who got involved. My car was then taken back into the service area and inspection either done then or redone. While waiting, they did check with Nissan about a replacement piece I needed. Since I was less than a month out of warranty, they offered to install it under warranty. Now based on this information and the fact I only had 25,200 miles on it, why couldn’t it be taken care of initially? I’m retired and watch every penny, I cannot justify spending $371 on a small piece of plastic that I needed. I was asked to wait a while longer while the part was installed. My simple service visit instead of being a hour or so turned into 3 hours. I was apologized to several times. Mistakes happen, but the state inspection issue is definitely a training opportunity. I put the safety of my vehicle in the hands of someone else, this mistake did not give me a comfort level. My vehicle is registered in the State of Virginia which has very strict policies concerning safety. I do not believe in negative reviews as there are always two sides to a situation, but felt it was important to provide this feedback. More

Quick and easy. Only complaint is the customer chairs: quite uncomfortable to sit on. . .Otherwise excellent. Only complaint is the customer chairs: quite uncomfortable to sit on. . .Otherwise excellent. More

This is a great dealership. I had the best experience. Communication was on point for my new truck. I had the best experience. Communication was on point for my new truck. More

Professional and clearly explained what my car needed. . will keep coming back for future visits . will keep coming back for future visits More

It was a great experience. I would highly recommend this dealership to anyone I know. I would highly recommend this dealership to anyone I know. More

They kept me informed as to the progress of the car repair, they were very friendly and professional! repair, they were very friendly and professional! More

Very professional and courteous. . Great knowledge of the vehicles on the lot. Will definitely return . Great knowledge of the vehicles on the lot. Will definitely return More

Everything took longer than she said. So I guess that is on both her and shop. even when it got down to the second day....where it was supposed to be he will finish the main thing on So I guess that is on both her and shop. even when it got down to the second day....where it was supposed to be he will finish the main thing on day one and when he comes in at 1:00 the next day he will put O ring and I would be out by 1:30. I got out at 3:20. The shuttle guys were good. But she needs training and going over how my service could have been better More