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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.7
1,151 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,151 reviews

August 13, 2026

Tri State quickly became our 'Go To' for service and selection. We bought our used Ram there and the experience was delightful! We needed some service and inspections done on our Lexus and again on the More

by TRAUTNER
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 13, 2026

I had a recall notice and presented it to the service department. They took me in right away and told me approximately how long it would take and showed me to the waiting area. They came and got me when More

by westdonaldj
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 27, 2026

Our most sincere Thank you to Katharine Merritt & Darrell Web, They helped us through a very difficult situation with the most professional caring service and suggestions that anyone could have possibly expe More

by jedavis1208
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Darrell Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katharine Merritt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2026 -

Tri State Nissan responded

Jeffrey and Malgorzata, thank you so much for your thoughtful review and kind words. It means a great deal to hear that Katharine Merritt and Darrell Webb were able to help you through a difficult situation with the care, professionalism, and attention you deserved. We'll be sure to share your comments with both of them—they'll truly appreciate the recognition. At Tri-State Nissan in Winchester, we believe great service is about more than fixing vehicles; it's about taking care of people. Thank you for placing your trust in us, and we look forward to being here whenever you need us.

July 26, 2026

Sierra was very helpful dealing with my insurance claim due to rodent damage to fuel line. Kept me informed with part delivery and install time frame More

by chrisgagliardo6
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Cierra Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2026 -

Tri State Nissan responded

Chris, thank you for the great review! We're sorry you had to deal with rodent damage, but we're glad Sierra was able to help make the repair process a little easier. Keeping you updated on your insurance claim, parts arrival, and repair timeline is exactly the kind of service we aim to provide at Tri-State Nissan in Winchester. We appreciate your trust and are happy we could get you back on the road.

July 05, 2026

I needed my key fobs recalibrated and was able to get it done. Thank you so much!!! More

by TZLEHEW
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
I’m sorry but I don’t remember.
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Jul 12, 2026 -

Tri State Nissan responded

Thank you for the wonderful 5-star review and for choosing Tri-State Nissan in Winchester, VA for your service needs. We're delighted to hear our service team was able to quickly recalibrate your key fobs and get everything working properly again. Providing fast, professional Nissan service with clear communication and quality workmanship is what we strive for every customer. Thank you for your trust and recommendation. We look forward to assisting you with all of your future Nissan service, maintenance, and automotive needs in Winchester.

June 26, 2026

Fast and friendly service. Very communicative about all procedures and steps. Convenient , easy in - easy out. Highly recommend! More

by Brazos9774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2026 -

Tri State Nissan responded

Thank you for the outstanding 5-star review. We’re delighted to hear you enjoyed our fast, friendly service and that our team kept you informed throughout every step of the process. Providing clear communication and a convenient, hassle-free experience is exactly what we strive for every day. We truly appreciate your recommendation and your trust in Tri-State Nissan Service in Winchester. We look forward to serving you again in the future.

June 23, 2026

This girl ROCKS! !! Incredibly knowledgeable and helpful. I would definitely recommend her for anything else :) More

by nodramamomma.awh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katharine Merritt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2026 -

Tri State Nissan responded

Thank you for the fantastic 5-star review. We’re so glad to hear you had such a positive experience and that our team member made such a great impression with her knowledge and willingness to help. We’ll be sure to share your kind words with her, as we know they will mean a lot. Thank you for your recommendation and for choosing Tri-State Nissan in Winchester. We look forward to serving you again in the future.

June 21, 2026

They took in to account I was on a budget. Thank you so much Skylar More

by bbrownie723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2026 -

Tri State Nissan responded

Thank you for the wonderful 5-star review. We’re so glad to hear Skylar took the time to understand your budget and helped you find a solution that worked for you. Providing a personalized, pressure-free experience is something we strive for every day. We’ll be sure to share your kind words with Skylar. Thank you for choosing Tri-State Nissan in Winchester, and we look forward to serving you again in the future.

June 16, 2026

Everyone is always very friendly. The service department is efficient and my Rogue always comes back clean. Great place to buy a car and have it serviced. More

by harryrudy71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2026 -

Tri State Nissan responded

Thank you for the wonderful review and for your continued trust in Tri-State Nissan. We’re delighted to hear that our team consistently provides friendly, efficient service and that your Rogue is returned clean and ready to go after each visit. We’ll be sure to share your kind words with Kevin, Todd, Martin, and Cierra, who will all appreciate the recognition. Thank you for recommending both our sales and service teams in Winchester. We truly appreciate your support and look forward to serving you for many years to come.

June 16, 2026

Always have a great experience at TriState. Love the later hours for service and Kevin is great to work with. More

by PLJ007@AOL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2026 -

Tri State Nissan responded

Thank you for your continued support and for taking the time to leave such a wonderful review. We’re delighted to hear you consistently have a great experience with us and that our extended service hours make maintaining your vehicle more convenient. We’ll also be sure to share your kind words with Kevin, who will appreciate your recognition. Thank you for choosing Tri-State Nissan Service in Winchester. We look forward to serving you again for many years to come.

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