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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.7
1,147 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,147 reviews

July 05, 2026

I needed my key fobs recalibrated and was able to get it done. Thank you so much!!! More

by TZLEHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m sorry but I don’t remember.
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June 26, 2026

Fast and friendly service. Very communicative about all procedures and steps. Convenient , easy in - easy out. Highly recommend! More

by Brazos9774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2026 -

Tri State Nissan responded

Thank you for the outstanding 5-star review. We’re delighted to hear you enjoyed our fast, friendly service and that our team kept you informed throughout every step of the process. Providing clear communication and a convenient, hassle-free experience is exactly what we strive for every day. We truly appreciate your recommendation and your trust in Tri-State Nissan Service in Winchester. We look forward to serving you again in the future.

June 23, 2026

This girl ROCKS! !! Incredibly knowledgeable and helpful. I would definitely recommend her for anything else :) More

by nodramamomma.awh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katharine Merritt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2026 -

Tri State Nissan responded

Thank you for the fantastic 5-star review. We’re so glad to hear you had such a positive experience and that our team member made such a great impression with her knowledge and willingness to help. We’ll be sure to share your kind words with her, as we know they will mean a lot. Thank you for your recommendation and for choosing Tri-State Nissan in Winchester. We look forward to serving you again in the future.

June 21, 2026

They took in to account I was on a budget. Thank you so much Skylar More

by bbrownie723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2026 -

Tri State Nissan responded

Thank you for the wonderful 5-star review. We’re so glad to hear Skylar took the time to understand your budget and helped you find a solution that worked for you. Providing a personalized, pressure-free experience is something we strive for every day. We’ll be sure to share your kind words with Skylar. Thank you for choosing Tri-State Nissan in Winchester, and we look forward to serving you again in the future.

June 16, 2026

Everyone is always very friendly. The service department is efficient and my Rogue always comes back clean. Great place to buy a car and have it serviced. More

by harryrudy71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cierra Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2026 -

Tri State Nissan responded

Thank you for the wonderful review and for your continued trust in Tri-State Nissan. We’re delighted to hear that our team consistently provides friendly, efficient service and that your Rogue is returned clean and ready to go after each visit. We’ll be sure to share your kind words with Kevin, Todd, Martin, and Cierra, who will all appreciate the recognition. Thank you for recommending both our sales and service teams in Winchester. We truly appreciate your support and look forward to serving you for many years to come.

June 16, 2026

Always have a great experience at TriState. Love the later hours for service and Kevin is great to work with. More

by PLJ007@AOL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2026 -

Tri State Nissan responded

Thank you for your continued support and for taking the time to leave such a wonderful review. We’re delighted to hear you consistently have a great experience with us and that our extended service hours make maintaining your vehicle more convenient. We’ll also be sure to share your kind words with Kevin, who will appreciate your recognition. Thank you for choosing Tri-State Nissan Service in Winchester. We look forward to serving you again for many years to come.

June 13, 2026

As always, Nissan comes through. The mobile service was great and came promptly to take care of my battery. The guys who came to my house were very professional, efficient, and frien More

by raisyn57
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2026 -

Tri State Nissan responded

Thank you for the wonderful 5-star review. We’re delighted to hear our Mobile Service team provided a prompt, professional, and friendly experience while taking care of your battery. Making vehicle service as convenient as possible for our customers is something we take great pride in, and we're glad the team delivered the level of service you expected. We truly appreciate your recommendation and your continued trust in Tri-State Nissan Service in Winchester. We look forward to helping you again whenever you need us.

June 07, 2026

Cerrato is down to earth, relatable, professional, helpful, knowledgeable, and exhibits great customer service and customer concern. She does a great job. The dealership is clean and comfortable. More

by darinjbyrne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cierra Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2026 -

Tri State Nissan responded

Thank you for your wonderful review. We’re delighted to hear that Cerrato provided the down-to-earth, professional, and knowledgeable service that made such a positive impression. She truly cares about our customers, and we’ll be sure to share your kind words with her. We’re also pleased that you found our dealership clean and comfortable and that our technicians completed your service in a timely manner. Thank you for recognizing the efforts of our entire team and for choosing Tri-State Nissan Service in Winchester. We look forward to serving you again in the future.

June 06, 2026

Excellent experiance with Tri-State Nissan. Was worried as I did not have an appointment scheduled but the team worked me through quickly. Was very happy with the service. Was lucky this ser More

by CHUCK.CARPENTER58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2026 -

Tri State Nissan responded

Chuck, thank you for the 5-star review and for sharing your experience. We’re delighted to hear our team was able to get you taken care of quickly, even without a scheduled appointment. Providing convenient, efficient service whenever possible is something we strive for every day. We’re also glad your service was covered through your purchase, making the visit even better. Thank you for choosing Tri-State Nissan in Winchester, and we look forward to serving you again in the future

June 06, 2026

Our mechanic Vincent took his sweet time and did an unnecessary service which took twice as long as we were told. We are extremely unhappy with this last trip to this dealership. More

by mrsgrundie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holloway-Vincente, Arm
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Jun 28, 2026 -

Tri State Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear your recent service visit did not meet your expectations. We understand how frustrating it can be when a visit takes longer than anticipated, especially if there are questions about the services that were performed. Our goal is always to provide clear communication and ensure our customers understand any recommended work before it is completed. We appreciate you bringing your concerns to our attention and would welcome the opportunity to review your visit and discuss your experience in more detail. Please reach out to our service management team at your convenience so we can better understand what happened and work toward restoring your confidence in Tri-State Nissan.

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