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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,064 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,064 reviews

February 22, 2024

Always willing to take care of your issues. Had inspection done. In and out 30 minutes. More

by ROMICH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Tri State Nissan responded

We're thrilled to hear about your seamless experience with us! At Tri-State Nissan, efficiency and quality service are our top priorities. Thank you for choosing us for your inspection needs—we look forward to serving you again in the future!

February 15, 2024

They are honest and they do great work bi trust them to keep my Toyota running well More

by FRANLIPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2024 -

Tri State Nissan responded

Hello Valued Customer, We grateful for your time giving us a review and 5 star rating of your customer service experience. We appreciate the value of every single person that walks through our doors. Your time and loyalty are priceless and is what means the most to us and we are so lucky to have you invest that with us here at Tri-State Nissan. Thank you for being a member of our valued customer family. Hope you have a great day.

February 13, 2024

Fast service as always. Not thrilled with the prices increases but economy sucks so I get it. More

by descendent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Tri State Nissan responded

We are glad you understand out pricing! If we could change it we would lol! Hope to see you again soon.

February 12, 2024

They were very quick to get my car in on a Saturday which surprised me! More

by tmurphy2326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Tri State Nissan responded

We're thrilled to hear we could surprise you with our speedy Saturday service! At Tri-State Nissan, we're all about exceeding expectations and ensuring your car is in top shape. Thanks for choosing us, and we look forward to serving you again soon!

February 12, 2024

I was sure that I had blown the engine in my Nissan Juke. I couldn't believe my ears when Todd said they could fix it in a couple of hours. These guys are awesome!!! More

by jcox23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Tri State Nissan responded

Hello Tri-State Nissan Customer, We are so pleased to hear that our on your most recent service visit that our team of Service Advisors are continuing daily to go above and beyond to make sure customer satisfaction ranks #1 everyday. Every person who enters our doors deserves the best and will have our full attention when describing their vehicles service needs. We understand everyone's time is valuable our team strives to continue to do their best in maintaining every one's specific car needs. It means a lot to us that you have taken the time to let our dealership and other's know how well our team is doing and that all of their hard work is paying off. Thank you so much for your fantastic review and 5 star rating. It truly is appreciated and recognized by all. We are so thankful to have you as a Valued Nissan Customer. We hope you truly have a blessed day,

February 08, 2024

My service was very professional; the crew was knowledgeable, and everyone was friendly. I’ll use the service center again. More

by C. Phillips
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Stead
Report | Print
Feb 10, 2024 -

Tri State Nissan responded

Hello Valued Customer, We grateful for your time giving us a review and 5 star rating of your customer service experience. We appreciate the value of every single person that walks through our doors. Your time and loyalty are priceless and is what means the most to us and we are so lucky to have you invest that with us here at Tri-State Nissan. Thank you for being a member of our valued customer family. Hope you have a great day.

February 08, 2024

Always great service and advise the status of the needed repairs. Tri-state Nissan service desk is always easy to work with. More

by WGEORGE516
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2024 -

Tri State Nissan responded

Hello Valued Customer, We grateful for your time giving us a review and 5 star rating of your customer service experience. We appreciate the value of every single person that walks through our doors. Your time and loyalty are priceless and is what means the most to us and we are so lucky to have you invest that with us here at Tri-State Nissan. Thank you for being a member of our valued customer family. Hope you have a great day.

February 07, 2024

My service was exceptional and Skylar was extremely helpful. I love your Service Dept at Tri State Nissan. More

by RBRYAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2024 -

Tri State Nissan responded

Hello Tri-State Nissan Customer, We are so pleased to hear that our on your most recent service visit that our team of Service Advisors are continuing daily to go above and beyond to make sure customer satisfaction ranks #1 everyday. Every person who enters our doors deserves the best and will have our full attention when describing their vehicles service needs. We understand everyone's time is valuable our team strives to continue to do their best in maintaining every one's specific car needs. It means a lot to us that you have taken the time to let our dealership and other's know how well our team is doing and that all of their hard work is paying off. Thank you so much for your fantastic review and 5 star rating. It truly is appreciated and recognized by all. We are so thankful to have you as a Valued Nissan Customer. We hope you truly have a blessed day,

February 03, 2024

Very convenient to drop off and pick up for maintenance. Staff is always very friendly More

by beegle4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Tri State Nissan responded

We appreciate your feedback! Ensuring convenience and maintaining a friendly atmosphere for our customers is always our priority. Thank you for choosing us for your maintenance needs. We look forward to continuing to provide you with excellent service in the future!

Feb 07, 2024 -

Tri State Nissan responded

Beegle4, Thank you for taking the time to let us know how we did. We are so grateful for your review and 5 star rating. Hope you have a blessed day!

January 28, 2024

Very professional and kind to work with. Best “buying” experience I’ve ever had! Thanks to Jason and Julius for all their assistance! More

by cpr1003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Tri State Nissan responded

Cpr1003, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

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