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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,064 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,064 reviews

December 30, 2023

Very pleasant experience. Promised as he said. Thank you so much Todd for your quick service and great experience. More

by bjnetzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

Tri State Nissan responded

Bjnetzer, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

December 28, 2023

Was disappointed in the past but with new management, I feel supported and appreciated. Thanks to them recently, I was able to get the solution to the ticking that was going on with my heater. It was hard More

by ddburrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Strosnider
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young mechanic who is in school training while working. Don't know his name but thanks to him and his warm personality.
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Jan 09, 2024 -

Tri State Nissan responded

Ddburrow, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

December 27, 2023

Jason thank you for such excellent service. Wonderful experience. Recommend this dealership to anyone. No hassle, no pressure just a beautiful experience. More

by bjnetzer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
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Jan 09, 2024 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

December 24, 2023

Everyone was professional and knowledgeable, with no pressure, it all ran smoothly. Thanks again for the pleasant experience! More

by DOCOZ2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Malone
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Dec 27, 2023 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and We hope you have a wonderful Holiday season! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

December 21, 2023

I had a great experience with the whole staff. They made the whole process comfortable and easy. I would definitely recommend Tri-State Nissan! More

by jah1545
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Malone
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Dec 23, 2023 -

Tri State Nissan responded

Thank you for your review and star rating. Not sure if you meant to leave a 1 star due to the positivity of the comment it doesn't seem to match. Regardless we are glad to have you as a valued Nissan Customer.

Dec 23, 2023 -

jah1545 responded

Thanks for reaching out, one star was my mistake which I just corrected. My experience was absolutely 5 stars!

December 20, 2023

We Always receive first class white glove service. Bob is the best. We will always bring our cars to TriState because of him! More

by VALENTINE.LISBOA83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2023 -

Tri State Nissan responded

Valentine.lisboa83, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

December 16, 2023

Informative, Cordial, honest, willing to negotiate, helpful. I would recommend Tri-State to my friends and relatives. More

by jrglf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vlad Stanisavljevic, Justin Mooney
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Dec 20, 2023 -

Tri State Nissan responded

Hello Valued Customer, we're happy you found our staff to be so supportive during your experience here at Tri-State Nissan. Our sales Team Trull does their best to accommodate each person as best suiting for their situation requests. They understand that every client has different specifications to meet and they rise to the challenge to prove to be on top of their game full of knowledge and eager to help. Thank you for your review and 5 star rating, we truly appreciate it. Also, Nissan will be reaching out to you with a detailed survey based on your personal views and customer service satisfaction. Please feel free to let them know just how great of a car buying experience you encountered here with our Sales Team and how well we represent their Brand. We are so grateful to have you as a Valued Nissan Customer. Happy Holiday's Too You.

December 15, 2023

Pleasantly surprised that my parts were in stock…had to replace a lost key fob with More

by nancymount
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts dept
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Dec 20, 2023 -

Tri State Nissan responded

Hello Customer, We appreciate your feedback and your optimism with our parts and service department. We are happy that you found satisfaction in our customer service ability's. Our Team works very hard everyday to ensure every customer's complete satisfaction with their service appointment. Nissan will be reaching out requesting you to answer a detailed survey in customer satisfaction. Please feel free to let them know how truly amazing the staff are here at Tri-State Nissan. Thank you for being a valued Nissan customer.

December 13, 2023

Fast and efficient, excellent customer service, friendly staff and they answer all questions and try to help in any way they can. More

by tattoo_tim76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Tri State Nissan responded

Hello valued customer, We are very happy to hear that our team was on top of their game in customer service satisfaction. Thank you for your review and 5 star rating. It is certainly a pleasure serving every single customer. We truly want every customer to know how important they are to us. Also, Nissan will be reaching out to you with a detailed survey of your customer service experience here with us. Please feel free to let them know how well our team did in customer service satisfaction and representing their brand name. Thank you for being a valued Nissan customer.

December 11, 2023

Came in because I had hit some road debris that had knocked the plastic underneath loose, and they fixed that and did an oil change and I was on my way in less than an hour... which was most excellent! More

by jerribrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Tri State Nissan responded

Hello Jerri, We want to Thank you so much for your positive words in regards to our service department. They are truly very helpful and courteous. We see how hard they work everyday to give each customer the most successful service visit. Each customer deserves to leave here fully satisfied in the end result of their service request. Also, thank you for the 5 star rating to go along with your positive words. Per Nissan you will soon receive a detailed survey in regards to your advisors customer service skills. We ask you to please let Nissan know how well Miss Skylar represented Nissan's brand as well as Tri-states personal satisfaction. Thank you for continuing as a member of our valued customer family.

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