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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,064 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,064 reviews

July 09, 2023

They did a good job, reprogramming a fob and making a new key and fob for me More

by kcddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

Tri State Nissan responded

Thank you for your five-star review! I'm thrilled we could reprogram your fob and make a new key and fob for you. We value our customers above everything (including the cars we love a lot, so that's saying something about you!), and I hope to make your next visit perfect!

July 09, 2023

This dealership provides fast, efficient service for the vehicle, and polite, informed and friendly customer service. More

by DRNORELL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

Tri State Nissan responded

Thank you for your inspiring five-star review! I'm filled with joy knowing you found Tri-State Nissan to be blissful in every way possible! Thank you for your honesty and loyalty, and please come again so we can provide you with 10-star service!!

July 08, 2023

They always treat me with curtesy and address all my issues. I get fast and efficient service. More

by POWELLKAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

Tri State Nissan responded

Thank you for your unbelievable five-star review!! I am so glad we could fix your issues quickly, quickly, and efficiently. That is what we always strive for here at Tri-State Nissan. Thank you for recommending us, and have a phenomenal day!!

July 07, 2023

very professsional staff, I don't like giving a 15 work review- should not be required! More

by piser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2023 -

Tri State Nissan responded

Thank you for your four-star review!! I'm so excited you found Tri-State Nissan very professional and unique in service! Thank you for recommending us! And I welcome you back so we can make your next experience a five-star review!!

July 06, 2023

Smooth transaction. In & out quickly. I was there about one-half hour. Pleasant environment & staff. More

by DCW46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Tri State Nissan responded

Thank you for your mind-blowing five-star review!! We strive to be the In-N-Out of Vehicle Service, minus the burgers and fries. But I bet our service gave you and your vehicle such an adrenaline rush of joy that you felt better than if you ate fast food! Thank you for choosing Tri-State Nissan. Come back again for some more In-N-Out service! Have a marvelous week and weekend!!

July 06, 2023

Bob explained everything my car needed, was efficient and polite. He is certainly is an exemplary employee. He made my visit enjoyable. More

by Mckpw
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Tri State Nissan responded

Thank you for your terrific five-star review!! I'm thrilled you found Bob transparent, efficient, polite, and exemplary. That is how each of us at Tri-State Nissan strives to be. We want your experience to be not just enjoyable but euphoric! Thank you for recommending us. Have a tremendous day!

July 03, 2023

My car system was not reset and every day I get in I need to select ok twice for the maintenance that it is still suggesting I do. More

by marna.swisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Tri State Nissan responded

Oh no, it sounds like your car is persistent with its maintenance reminders! We apologize for the inconvenience. Don't worry, though. We'll help you tame that reminder beast and get your car system reset. Just swing by our dealership, and our expert team will handle it. Soon, you'll say "goodbye" to those nagging messages and "hello" to a smooth and hassle-free ride. We appreciate your patience, and we'll get you back on track in no time!

July 02, 2023

Great service, done right the first time, professional and friendly staff, good quality work and pricing More

by LUCENT168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Shaw
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Jul 03, 2023 -

Tri State Nissan responded

Thank you for your astonishing five-star review!! I'm so blessed that you found Tri-State Nissan to be an amazing place to bring your car! Thank you for choosing us, and I can't wait to welcome you back and make your next experience a glorious paradise!

July 02, 2023

Great service, but wonder if they used full synthetic as I wanted for my oil change More

by kts2531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Tri State Nissan responded

Thank you for your breathtaking five-star review! We always strive for great service and want to satisfy our customers every visit. Thank you for recommending us! Here at Tri-State Nissan, we value diligence, honesty, and timeliness and carry professionals. I'm sure we gave you the right oil for your car! Please come again, and remember, Tri-State Nissan is here for you!

July 02, 2023

Way too long to wait for an inspection. They should let you know up front. More

by jckerns2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jul 03, 2023 -

Tri State Nissan responded

We apologize for the longer-than-expected wait time for your inspection. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We'll improve our communication and provide more explicit expectations regarding wait times in the future. Thank you for choosing our service, and we hope to have the opportunity to serve you again soon with a faster and more efficient experience!

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