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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.7
943 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 943 reviews

March 31, 2024

Kevin is the best! Tristate always gets me in and out quickly and never tries to upsell me with unnecessary things. More

by AMYEBRYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Tri State Nissan responded

Thank you for your kind words, AMYEBRYANT! We're delighted to hear that Kevin provided you with excellent service and that you had a positive experience with us. Customer satisfaction is our top priority, and we always strive to make your visits efficient and hassle-free. We appreciate your loyalty and look forward to serving you again in the future!

Helpful
March 31, 2024

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by lfludwr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Siebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vlad Stanisavljevic
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Apr 02, 2024 -

Tri State Nissan responded

Thank you for your feedback! We value your input and strive to provide excellent service to all our customers. If you have any specific concerns or questions, please feel free to reach out to us directly. We're here to assist you in any way we can.

Helpful
March 28, 2024

Very friendly. Great service. Didn’t have to wait long for the work performed on my car. More

by kerry0663
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Tri State Nissan responded

Thank you, Kerry, for choosing us for your car service needs! We're thrilled to hear that you found our team to be very friendly and that you received great service. Providing efficient service without long wait times is something we strive for, and we're pleased to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We appreciate your feedback and look forward to serving you again!

Helpful
March 24, 2024

We visited with Safford brown Nissan last week and was terrible experience. We then came to Tristate Nissan and it was total opposite, Angel was straight forward and honest and a pleasure to do business w More

by craigheadkw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Siebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Tri State Nissan responded

We're delighted to hear that your experience at Tri-State Nissan was a complete turnaround from your previous encounter elsewhere. Thank you for choosing us and for your trust in our team. Angel is indeed a valuable member of our staff, and we're thrilled that she provided you with straightforward and honest service. It's fantastic to know that you've decided to make Tri-State Nissan your go-to dealer, and we look forward to continuing to serve you for all your Nissan needs. Welcome to the Tri-State Nissan family!

Helpful
March 22, 2024

The experience went smoothly and efficiently. The work was done in a timely manner. The process was easy More

by ddsl2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Tri State Nissan responded

We're delighted to hear that your experience at Tri-State Nissan went smoothly and efficiently! Providing timely and hassle-free service is our priority, and we're thrilled that we could meet your expectations. Thank you for choosing us, and we look forward to serving you again in the future!

Helpful
March 21, 2024

I have always revered Tri State Nissanbut it's the continued lack to work within the owners care that drags them down. Previous inspection Iasked that when removing the inspection sticker clean the gl More

by aqst2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Tri State Nissan responded

We appreciate your feedback and apologize for the oversight with your inspection. Rest assured, we take your concerns seriously and will address them with our team to ensure a smoother experience in the future. Please feel free to reach out directly if you have any further questions or concerns. We value your business and hope to make things right.

Helpful
March 20, 2024

Always professional and fair. Great experience as always. We recommend Tri State to everyone we work with. More

by MaryJane0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Tri State Nissan responded

Thank you for your loyalty and recommendation, MaryJane0! We're delighted to hear that you had another positive experience with us at Tri-State Nissan. Providing professional and fair service to our valued customers like you is what we strive for every day. We appreciate your trust in us and look forward to continuing to serve you and your referrals in the future!

Helpful
March 18, 2024

Tri state nissan help me out whin wife was in a bad accident did not up carge on car, whin other dealers ship,s was I've got 5 car,s there always was a good experience More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Tri State Nissan responded

Thank you for sharing your experience with us, Mark! We're glad we could assist you during a difficult time and provide the support you needed. Our team is always here to help, and we appreciate your loyalty and trust in us. If there's anything else we can do for you, please don't hesitate to reach out.

Helpful
March 14, 2024

Angel was amazing and I enjoyed working with her! Everything went as smooth as possible! More

by randyclark80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Tri State Nissan responded

Thank you for your feedback, Randy! We're delighted to hear that Angel provided you with an enjoyable and low-pressure car buying experience. At Tri-State Nissan, we strive to be advocates for our customers and ensure they find the perfect vehicle. We look forward to working with you again in the future!

Helpful
March 12, 2024

Very timely service Staff was friendly and very accommodating The waiting area was clean and very comfortable More

by ginacooley8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Tri State Nissan responded

We're thrilled to hear about your positive experience with us! Providing timely and accommodating service while maintaining a clean and comfortable environment for our customers is always our priority at Tri-State Nissan. Thank you for choosing us, and we look forward to serving you again in the future!

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