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Tri State Nissan

Winchester, VA

4.8
1,064 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,064 reviews

May 12, 2023

Skylar greeted me immediately. Everyone I came in contact with was courteous and professional. Because of the people and the quality of service I've been bring my Toyotas here fo More

by lindaspicerryan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Tri State Nissan responded

Thank you for taking the time to leave us a review, Skylar and the team are thrilled to hear that you had a positive experience with us. We appreciate your loyalty over the years and look forward to continuing to provide you with the same quality service for years to come.

May 12, 2023

thank you very good thank very much ok 15 word thank thank you very much More

by MASTERSON.PAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Tri State Nissan responded

You're welcome! We appreciate your kind words and look forward to serving you again in the future.

May 12, 2023

Was in and out very quickly for an oil change in a tire rotation. Thats what I like. In and out. More

by pamela_cross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Shaw
May 15, 2023 -

Tri State Nissan responded

Thank you for sharing your positive experience with us! We're glad to hear that you were able to get in and out quickly for your oil change and tire rotation. We appreciate your business and hope to see you again soon for your vehicle's maintenance needs.

May 09, 2023

I love the service and how nice everyone is, I will definitely buy my next vehicle from you More

by d.dennis.06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Shaw
May 10, 2023 -

Tri State Nissan responded

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team and that you appreciate our commitment to exceptional customer service. We would be honored to help you find your next vehicle when you are ready, and we look forward to serving you again in the future!

May 10, 2023 -

d.dennis.06 responded

I love my Nissan Rogue that I purchased from your dealership and everyone went out of their way during the purchasing process!!!!

May 07, 2023

Excellent customer service from sale to finalizing our purchase. This is our 3rd vehicle purchased here and we would definitely recommend our family and friends to visit and shop with you. Thank you. More

by papandgranny
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cohen Mowery
May 08, 2023 -

Tri State Nissan responded

Wow, thank you for your kind words and for your continued loyalty to our dealership! We're thrilled to hear that you had an excellent experience with our team and that we were able to provide you with exceptional customer service from sale to finalizing your purchase. It's great to know that we've earned your trust and confidence, and we appreciate you recommending us to your family and friends. Thank you for choosing us for your automotive needs, and we look forward to serving you for many more years to come!

May 05, 2023

Bob was very professional. He was courteous and attentive. Definitely an asset to Tri-State Nissan!! More

by ASOURS202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Tri State Nissan responded

Thank you for your kind words! We're thrilled to hear that Bob provided you with professional, courteous, and attentive service during your visit with us. Our team takes pride in providing exceptional customer service, and it's great to know that Bob went above and beyond to make your experience a positive one. We appreciate your business and your kind words, and we'll be sure to pass along your compliments to Bob. Thank you again for choosing Tri-State Nissan, and we look forward to serving you in the future!

May 05, 2023

My salesperson at TriState Nissan, Vlad, was exceptionally helpful. He reached out to me almost immediately with assistance when I was deciding between competing SUVs. He helped me through the t More

by sjkillings
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vlad Stanisavljevic
May 08, 2023 -

Tri State Nissan responded

Thank you so much for taking the time to write such a thoughtful and detailed review of your experience with our team at Tri-State Nissan! We're thrilled to hear that Vlad was exceptionally helpful and went above and beyond to provide you with outstanding customer service. It's great to know that his professionalism and dedication made a difference in your decision to purchase your new SUV from us. We're also glad to hear that Julius was helpful, patient, and friendly during the financial process. We strive to make the car buying experience as effortless and enjoyable as possible, and we're thrilled that we were able to do so for you. Thank you for choosing us, and we hope to continue providing you with exceptional service for years to come!

May 05, 2023

You all were very professional, and really friendly, and knowledgeable, I will always bring my Nissan to you all. Great job. Thanks 👍 More

by WOLFEDONNA91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Tri State Nissan responded

Thank you so much for your kind words and for choosing us for your Nissan service needs! Our team takes pride in being professional, friendly, and knowledgeable, and we're thrilled to hear that we met your expectations. We appreciate your loyalty and trust in us and look forward to continuing to provide you with the outstanding service you deserve for years to come. Thanks again for the great review!

May 05, 2023

Dealership is great but your place in Cincinnati that I mail my payment to is terrible More

by Randyjthomas911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Shaw
May 08, 2023 -

Tri State Nissan responded

Thank you for your review! We're thrilled to hear that you had a great experience with us at the dealership. Our team takes pride in providing exceptional service, and it's great to know that we met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

May 02, 2023

Apparently Nissans technology out paces the service techs at Tri State Nissan. Brought my car in for an oil change and tire rotation. The back passenger tire was 3 lbs low when I brought it in. When I lef More

by ckeyser06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Riggleman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Tri State Nissan responded

We apologize for the inconvenience you experienced during your recent visits to our dealership. We take our customers' concerns seriously and we regret that we were not able to meet your expectations. Regarding the tire rotation and oil change, we apologize for not meeting your expectations. We assure you that our technicians receive training on the latest Nissan technology, and we take tire rotations seriously. We will investigate this matter further. With regard to your Rogue's AC, we are sorry that we were not able to resolve the issue during your visit. Our technicians use advanced diagnostic tools to identify and address issues with our customers' vehicles. However, in this case, we were unable to replicate the issue you were experiencing, and we understand how frustrating that can be. We appreciate your feedback and we take it seriously. It is our goal to provide our customers with the best possible experience, and we apologize that we fell short in your case. If you have any further concerns, please do not hesitate to contact us. Thank you for choosing Tri-State Nissan, and we wish you all the best with your new Toyota.

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