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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,064 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,064 reviews

April 23, 2023

Tri State Nissan is the best dealership in the area. From the principal Jerry to business office Julian without any pressure I would recommend them to everyone if you want exceptional service. My car w More

by lisabeckwith3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry, Julian, Mike
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Apr 24, 2023 -

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that you had a great experience with our dealership and that our team, from the principal Jerry to our business office staff, provided you with exceptional service without any pressure. We strive to make our customers feel comfortable and welcome at all times, and we're glad that we were able to exceed your expectations. We're also happy to hear that Jerry was able to assist you with your car and that it was a simple fix. Thank you for recommending us to others and for choosing us as your dealership. We look forward to serving you again in the future.

April 23, 2023

They took care of my wife’s new car and she is not easy to please. I will continue to do business with tri state and considering on buying another car from them based on our past experiences with them on More

by Daniellafond87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that we were able to take care of your wife's new car and provide her with excellent service. We understand that customer satisfaction is key, and we're glad that we were able to meet your expectations. Thank you for your continued business and for considering us for your next vehicle purchase. We appreciate your loyalty and look forward to serving you and your family again in the future.

April 22, 2023

She was very rude and unprofessional from the start. Didn’t look at me when she spoke to me and then forgot to come get me when my service was done, I only knew my car was done because I got an email a More

by ROSITINO05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Tri State Nissan responded

We're sorry to hear that your recent experience with us did not meet your expectations. We strive to provide our customers with the best service possible, and it's disappointing to hear that you were not treated with the respect and professionalism that we expect from our team. We apologize for any inconvenience caused by the delay in notifying you about the completion of your service. We take your feedback seriously and will address this issue with our team to ensure that we provide better service in the future. We appreciate your business and hope to have the opportunity to serve you better in the future.

April 22, 2023

Kevin is an outstanding service advisor. He always provides TOP NOTCH Service at each of my visits More

by lachenm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that Kevin provided you with outstanding service and that you've consistently had top-notch experiences during your visits to our dealership. We believe in treating our customers with respect and honesty, and we're glad that we were able to exceed your expectations with the service Kevin provided. Thank you for choosing us as your dealership and for taking the time to leave us a review. We look forward to continuing to serve you and your vehicle in the future.

April 22, 2023

Bought my SUV there 2017 used 2014 Armada service always excellent 100%. Great Service Team always friendly and professional to customers More

by constance.l.davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that you had a great experience with our dealership and that our service team provided you with excellent and professional service. We believe in treating our customers with respect and honesty, and we're glad that we were able to exceed your expectations. Thank you for choosing us as your dealership for your SUV purchase and for trusting us with your vehicle service needs. We appreciate your loyalty and look forward to continuing to serve you in the future.

April 22, 2023

Josh is great very professional First dealership that didn’t give me a list of work to have done More

by kmadams035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that Josh provided you with professional service and that your experience with our dealership was a positive one. We believe in treating our customers with respect and honesty, and we're glad that we were able to exceed your expectations by not giving you a list of unnecessary work to be done on your vehicle. Thank you for choosing us as your dealership and for taking the time to leave us a review. We look forward to serving you and your vehicle again in the future.

April 22, 2023

Great service and fast. I Would recommend to anyone. They have always treated me right. More

by cm.caps.fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that you had a great service experience with us and that we were able to provide you with fast and efficient service. Our team is committed to treating our customers with respect and honesty, and we're glad that we were able to exceed your expectations. Thank you for recommending us to others and for trusting us with your vehicle service needs. We appreciate your business and look forward to continuing to serve you in the future.

April 22, 2023

Great customer service! My issue was looked at in a timely manner and it was resolved. More

by RIDENTEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that you had a great service experience with us and that we were able to provide you with fast and efficient service. We believe in treating our customers with respect and honesty, and we're glad that we were able to exceed your expectations. Thank you for recommending us to others and for trusting us with your vehicle service needs. We look forward to continuing to serve you in the future.

April 20, 2023

Everything went as expected. Will come back for service. Lounge was nice and clean. Thank you More

by misslucky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2023 -

Tri State Nissan responded

Thank you for your positive review! We're pleased to hear that everything went smoothly during your visit and that you found our lounge to be nice and clean. Our team is committed to providing our customers with the best service possible, and we're glad that we were able to meet your expectations. Thank you for choosing us as your dealership for your service needs, and we look forward to welcoming you back for your next visit.

April 20, 2023

Whole vehicle shook when I applied brakes. Got me in right away for a brake job More

by russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Tri State Nissan responded

Thank you for sharing your experience with us. We are glad to hear that we were able to get you in for service promptly and address the issue with your brakes. Our team strives to provide efficient and effective service to all of our customers. We appreciate your business and hope to see you again for any future automotive needs.

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