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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,064 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,064 reviews

April 16, 2023

Professional. Courteous. Convenient. Great hours. My experience whether sales or service has always been very good. More

by vhh124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Strosnider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Tri State Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you have had great experiences with both our sales and service departments, and that you found our staff to be professional, courteous, and convenient. Our team takes pride in providing exceptional customer service and working hard to accommodate our customers' needs. We're glad to hear that our hours have been convenient for you, and we appreciate your business and your kind words. Thank you for choosing us, and we look forward to serving you again in the future for all your vehicle needs!

April 16, 2023

Great experience, salesman Mike was awesome the whole process was quick and effortless in and out. More

by BWhiting43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brown
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Apr 17, 2023 -

Tri State Nissan responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us and that Mike provided you with awesome service throughout the whole process. Our team takes pride in providing exceptional customer service and making sure that our customers have a stress-free experience. It's great to hear that we were able to make the process quick and effortless for you. We appreciate your business and your kind words, and we look forward to having the opportunity to serve you again in the future! Thank you for choosing us for your vehicle needs!

April 16, 2023

Understanding, professional staff including mechanics quickly diagnosed and fixed my car. We're driving again! More

by LMiller52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Tri State Nissan responded

Thank you for your fantastic review! We're thrilled to hear that our staff, including our mechanics, were understanding and professional in diagnosing and fixing your car quickly. Our team takes pride in providing exceptional customer service and quality work to ensure that our customers can get back on the road safely and with confidence. We're glad to hear that you're driving again and that we could help make that happen for you. We appreciate your business and your kind words, and we look forward to serving you again in the future for all your vehicle needs! Thank you for choosing us

April 16, 2023

Timely, communicative, and justifiable pricing. I would recommend Tri-State Nissan Servicing to anyone. I intend on returning for all future servicing. More

by hayessmith17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Tri State Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service department and that we provided you with timely, communicative service at a justifiable price. We understand that vehicle servicing can be stressful, and we're glad that we could help alleviate some of that stress by providing exceptional service. It's great to know that you're satisfied with our service and that you're willing to recommend us to others. We appreciate your business and your trust in us, and we look forward to serving you again in the future for all your vehicle servicing needs!

April 15, 2023

TriState Nissan has provided satisfactory service since I purchased my 2016 Nissan Altima. Always a pleasant experience. Bob is always pleasant to deal with and very knowledgeable in the upcoming services re More

by oxhenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Tri State Nissan responded

Thank you for your wonderful review! We're thrilled to hear that TriState Nissan has provided you with satisfactory service since you purchased your 2016 Nissan Altima. Our team takes pride in providing exceptional customer service and working hard to ensure that our customers have a pleasant experience. We're glad to hear that Bob has been pleasant to deal with and very knowledgeable about upcoming services required for your vehicle. We appreciate your business and your kind words, and we look forward to serving you again in the future for all your vehicle needs!

April 15, 2023

Bob and Nissan never fail to deliver on top service. We have 3 Nissans in our family and all run beautifully thanks to the wonderful service department at Nisan! More

by STACEY.IDDINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Tri State Nissan responded

Thank you for your fantastic review! We're thrilled to hear that Bob and our Nissan service department have consistently delivered top-notch service to you and your family. Our team takes pride in providing exceptional customer service and quality work to ensure that our customers' Nissans run beautifully. We're glad to hear that all three of your Nissans are running well, and we appreciate your business and your kind words. Thank you for choosing us, and we look forward to serving you and your family for all your vehicle needs!

April 11, 2023

Chris stepped up and did a great job getting us are pathfinder he did a great job… More

by pbogucki84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Malone, Jerry Yahner
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Apr 13, 2023 -

Tri State Nissan responded

Thank you for taking the time to leave a positive review. We're glad to hear that Chris was able to provide you with excellent service and get you into the Pathfinder you were looking for. We appreciate your business and hope you enjoy your new vehicle!

April 08, 2023

My service was quick and easy. No appointment necessary. Minimal time in the waiting room. More

by JMJONESMHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Tri State Nissan responded

Thank you for sharing your experience! We're glad to hear that your service was quick and easy, and that you didn't have to wait long in the waiting room. We strive to provide efficient and convenient service to all of our customers, and we appreciate your feedback. Don't hesitate to reach out to us if you have any further needs or concerns.

April 08, 2023

Provided great service. Completed the service in a timely manner. Made sure all needs were met. More

by CWATERS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Tri State Nissan responded

Thank you for taking the time to leave a review! We are thrilled to hear that you had a great experience with our service team and that they were able to complete your service in a timely manner. We always strive to ensure that our customers' needs are met and are happy to hear that we succeeded in doing so. We appreciate your business and look forward to serving you again in the future!

April 08, 2023

Martin was rude. I told the service department to do an oil change and after having my car all day, it didn’t happen. More

by MOMTOFOURBOYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Arellano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Tri State Nissan responded

I'm sorry to hear about your negative experience with our service department. We strive to provide top-notch customer service and it sounds like we fell short in your case. We take all feedback seriously and I would like to apologize for any frustration or inconvenience you may have experienced due to the miscommunication. Thank you for taking the time to leave your feedback and please don't hesitate to reach out to us directly.

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