Troncalli Chrysler Jeep Dodge Ram

Peter's friendly, lower pressure and comfortable sales approach was great! His sales style really worked well with me. He put me at ease, did not over sell, and listened to my requests when pitching the s approach was great! His sales style really worked well with me. He put me at ease, did not over sell, and listened to my requests when pitching the sale to the managers. This was the best sales experience I have ever had; being in sales myself that is really hard for me to say. Peter earned it. James and Glenn both worked my deal with the bank. These men know their business and how to make things happen. James offered the options for other coverage and it was easy, simple, clear and understandable. This was the icing on the cake for me at Troncalli. I enjoyed my car buying experience for the first time. Thank you Peter for your sales experience expertise, thank you James and Glenn for your financial expertise. Thank you Mr. and Mrs. Troncalli for caring about your business. When I told both Peter and James about my experience they both came back to you. You have created this environment, you have created my experience, you have grateful men in your ranks and a customer that will recommend you to everyone. More

Merlene was awesome.The first time I have ever purchased a new vehicle and didn't feel like I was being pressured or taken advantage of. I would send anyone looking to buy a new vehicle here...although it i a new vehicle and didn't feel like I was being pressured or taken advantage of. I would send anyone looking to buy a new vehicle here...although it is an hour or so away from where I live, it was worth the drive. More

Have been working on a new car warranty issue with the front seats creaking. This was a difficult item to narrow down, but John and team continued to forge ahead and seem to have isolated the root cause front seats creaking. This was a difficult item to narrow down, but John and team continued to forge ahead and seem to have isolated the root cause and it seems to be resolved. Great personal service received throughout. More

My biggest complaint with new car purchases is tyhe "game playing". That di not happen here. They told me what they could do, I told them what I was willing to do, and we worked out a fair deal, NO S "game playing". That di not happen here. They told me what they could do, I told them what I was willing to do, and we worked out a fair deal, NO SURPRIZES! More

Gelson was excellent to work with on our new car purchase. He has a great personality and is pleasant to work with unlike some other car dealers we have dealt with in the past. At the end of the d purchase. He has a great personality and is pleasant to work with unlike some other car dealers we have dealt with in the past. At the end of the day, I wanted to buy a car from Troncalli because of Gelson. More

As a single woman, buying a new car can be a nerve-wracking experience with the voice in your head saying 'Am I getting taken advantage of?' -- but at Troncalli I felt comfortable and happy from nerve-wracking experience with the voice in your head saying 'Am I getting taken advantage of?' -- but at Troncalli I felt comfortable and happy from the start. Tye had been recommended to me by a friend, and he asked Chad to take care of me -- I was treat with respect and fairness during the whole process, and when I had a question they answered without making me feel stupid -- and anyone single woman (buying a car) will tell you that is extremely important! They knew what vehicle I wanted and what I wanted to spend -- and they worked hard to make it happen -- I now have the most beautiful new Jeep :-) I would highly recommend that Troncalli markets themselves as the place where women can feel comfortable making their own car purchase with none of the pressure or sales pitch that is usually associated with this. I will spread the word. Well done! And thanks! A very happy Jeep owner More

This was the best delearship I have ever dealt. I contacted the delearship through the internet about a Jeep they had on the lot for sale and they were so nice to work with. I did not feel like I wa contacted the delearship through the internet about a Jeep they had on the lot for sale and they were so nice to work with. I did not feel like I was being pressured into buying a car that I did not want. They took time to talk to me to determine what type of vechicle I wanted and what I could afford and they did everything they could to get me the vechile I wanted in my price range. I will only shop at this dealarship from this point forward. Amazing experience. More

I'd been researching new cars for a few weeks, and had pretty much decided that my next car would be a Dodge Challenger. Even though I wasn't planning to buy for at least six months to a year, I dropped pretty much decided that my next car would be a Dodge Challenger. Even though I wasn't planning to buy for at least six months to a year, I dropped by Troncalli to pick up a Challenger brochure. While there, I struck up a friendly conversation about the car with salesman Bill Winslow. I didn't want to waste his time, so I told him up front that it might be a year before I could actually buy, and that I was mostly just collecting information about the car. "Have you driven one yet?" he asked. I told him I hadn't, but that I'd certainly come back to drive one when I was closer to being able to buy. He said since I was there already, I might as well take one for a spin to see if I liked it... and after reassuring me that I wouldn't be wasting his time, I agreed. Of course I loved the car. And wouldn't you know it, shortly after the test drive my situation changed and it suddenly appeared I might be able to buy sooner rather than later. (I'm sure Bill knew that would happen if I drove the car!) In all seriousness, though, Bill was never even the slightest bit "pushy" throughout the entire process--he simply made himself available and answered any questions I asked. In other words, he was just how I want all salesmen to be... helpful, informative, and absolutely no pressure! When it was time to actually buy, Bill gave me a very fair price right off the bat. I'd done plenty of research on pricing, and knew what to expect--and based on previous car-buying experience, had expected that there would be some negotiating involved. Not this time. I named the price I wanted to pay--based on the research I'd done, not just a ridiculous low-ball offer--and Bill said he could he do that. So we arranged the financing and started the paperwork. Easily the smoothest and most enjoyable buying experience I've had! I'm loving the new Challenger, and would highly recommend Troncalli--and especially Bill Winslow--to anyone in the market for a new car! This is how buying a new car SHOULD be! More

This was the first time I had my Jeep serviced at Troncalli Jeep, due to a recent move they are now the closest Authorized Jeep Service Center to my new location in Dahlonega, GA. I was very pleased Troncalli Jeep, due to a recent move they are now the closest Authorized Jeep Service Center to my new location in Dahlonega, GA. I was very pleased with my first experience at the Troncalli Jeep service dept. My service advisor Joe Maturani was Knowledgeable, Professional and Courteous, he made my first visit a pleasure as he addressed all of my concerns and issues. My Jeep was taken in immediately when I arrived for my scheduled appointment and Joe's estimate of the time it would take to do the service and repairs was dead on. I would give Joe a AAA+ rating. All of the staff I had contact with in the service dept. were pleasant and helpful and I would give the Troncalli Jeep Service Dept. the same AAA+ rating overall as I did Joe Maturani from the person who greeted me upon my arrival at the service dept., to the gentleman who drove my Jeep from the service advisors station to the service bay, to the technician who preformed the service and repairs to my vehicle. Joe Maturani represented the dealership service dept. in an outstanding manner and could be used as the definition of what Customer Service should be. While I was waiting for my vehicle I had the opportunity to take advantage of the customer lounge and workstations with free WiFi Internet Access which made the time go by much faster. I particularly liked the Keurig Coffee Maker, I had seen them previously but had never used one before and was so impressed with it that the day after my service visit at Troncalli Jeep I bought one for my home. The lounge was clean and neat as were the customer workstations which allowed me to be productive during my wait for the work on my Jeep to be completed. In conclusion I would highly recommend the Troncalli Jeep Service Dept. and when its time for me to purchase a new Jeep I would not hesitate to bring my business to Troncalli and allow them to assist me with all of my future automotive needs. More

I shopped, test drove, and negotiated the purchase of my 2012 Jeep Compass with minimal help from my husband. Throughout the car buying process, I felt comfortable, never pressured. Tyler Grant listened a 2012 Jeep Compass with minimal help from my husband. Throughout the car buying process, I felt comfortable, never pressured. Tyler Grant listened and understood my needs, and didn't try to sell me something that didn't meet those needs. The entire staff I met with were all kind and helpful during this purchase. More