Clifford Rudd

I was referred to Troncalli CDJR as a great dealership to work with, but unfortunately my experience was the complete opposite due to poor communication and lack of accountability. For context, I am a 100 work with, but unfortunately my experience was the complete opposite due to poor communication and lack of accountability. For context, I am a 100 percent disabled veteran, which comes with certain benefits in Georgia such as the ad valorem tax exemption. As of January 1st, the law changed to allow two vehicles with disabled veteran tags, but only one vehicle can receive the tax exemption. I was not aware of this update at the time, and I will take responsibility for that. However, what is unacceptable is that none of the dealership staff or finance team caught this either when processing my paperwork. At no point did anyone stop and say there may be an issue with eligibility. Over 30 days after my purchase, I received a call from the sales manager, Anthony, informing me for the first time that I was not eligible for the tax exemption and now owed several thousand dollars. Instead of handling this professionally, I was immediately asked how I planned to pay, whether cash or a loan. When I explained I was not prepared for that, the conversation shifted to scare tactics. I was told they could come take the truck, that I would not be able to get a tag, and other unnecessary pressure statements. What makes this even more frustrating is that the roughly five thousand dollars in taxes could have simply been rolled into the original loan, which would have only increased the monthly payment slightly. Instead, I was being pushed to come out of pocket or seek a personal loan after the fact. That approach is completely unreasonable and unprofessional. To make matters worse, I was told I owed a late fee, even though I was only notified after the 30 day window had already passed. This is a direct result of the dealership’s failure to properly process and verify the paperwork in the first place. I attempted to escalate this to the general manager, Clifford Rudd, hoping for a reasonable conversation and solution. Instead, there was no effort to meet or understand the situation directly. It felt more like internal protection of staff and profit than any concern for the customer experience. As a current VFW Post Commander, I take care of my fellow veterans and stay actively connected across local posts, district levels throughout North Georgia, and state level channels. I will be sharing this experience within those communities so other veterans are aware. Veterans do not need to be put in situations like this when making a major purchase. Mistakes happen on both sides, but how a business handles those mistakes is what defines them. In this case, there was zero ownership, poor communication, and unprofessional customer interaction. Based on this experience, I cannot recommend Troncalli CDJR. -Ron Coulter More

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Bill was very friendly and professional. He made sure the car was very clean and looking fantastic for me and got us taken care of! He made sure the car was very clean and looking fantastic for me and got us taken care of! More

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Bill does a fantastic job listening to what we want, researching our questions and helps us order. He kept us informed throughout the build process. researching our questions and helps us order. He kept us informed throughout the build process. More

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We always come to Bill. He’s the best support you can get for purchasing a new car Love Troncalli! He’s the best support you can get for purchasing a new car Love Troncalli! More

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Great updated showroom. Sales people, receptionist and managers were top notch and easy to work with. Sales people, receptionist and managers were top notch and easy to work with. More

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Very knowledgeable, professional and smooth sale. Bill was very helpful in teaching me about the vehicle. I got a great deal on the vehicle, so I highly recommend driving a little further to get bett Bill was very helpful in teaching me about the vehicle. I got a great deal on the vehicle, so I highly recommend driving a little further to get better service, no haggle, and straightforward answers. More

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Bill smith was amazing at helping with my new jeep. Extremely knowledgeable and patient. Chris and DJ were awesome as well with putting the deal together and getting me the best finance rate possible. Extremely knowledgeable and patient. Chris and DJ were awesome as well with putting the deal together and getting me the best finance rate possible. More

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Being in the market for a new full size truck we decided look at Troncalli look at Troncalli More

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Royce was awesome to work with. He answered every question I had, and we were able to find a great vehicle. I couldn’t be happier to work with Royce, Luis, Larry and Thomas at Tronc He answered every question I had, and we were able to find a great vehicle. I couldn’t be happier to work with Royce, Luis, Larry and Thomas at Troncalli. 5 star dealership. More

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This was one of the best experience that I’ve ever had salesperson was great. JR in the service department was great. The loan officer was great and the loan officer manager was great as well. All these p salesperson was great. JR in the service department was great. The loan officer was great and the loan officer manager was great as well. All these people went above and beyond my expectations. I will definitely recommend this place to all my friends and family. They made me feel as if I was family in this place, thank you so much and my sales person. Royce was the best. I will definitely do lots of business with him again. More

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