Tucson Subaru - Service Center

Clean, modern up to date center We were greeted when we approached the entry and asked how could they be of service. Everyone was pleasant We felt that everyone we came in contact w We were greeted when we approached the entry and asked how could they be of service. Everyone was pleasant We felt that everyone we came in contact with wanted to do their best to see that we were taken care of. More

Service and worked with Jade Hilliard. Wonderful Experience We had a trailer hitch installed and a CD player installed in our new Outback. Jade was very helpful and followed the whole process and kept me inform We had a trailer hitch installed and a CD player installed in our new Outback. Jade was very helpful and followed the whole process and kept me informed of progress. More

The best dealership I have dealt with. I always take my car there for repairs. I worked with Jade in service and Jack in sales both are outstanding. Outstanding service. car there for repairs. I worked with Jade in service and Jack in sales both are outstanding. Outstanding service. More

Great service. Very helpful personnel. Worked with me utilize the maximum my coupon. Courtesy car was available so I could attend my other appointments while my car was being serviced. No painful surpri utilize the maximum my coupon. Courtesy car was available so I could attend my other appointments while my car was being serviced. No painful surprises. More

Our personal training of new Subaru Steve Norris was fantastic in showing us all the features. He answered all our questions. He showed tips and features we may want to use. Came away v Steve Norris was fantastic in showing us all the features. He answered all our questions. He showed tips and features we may want to use. Came away very comfortable with using screen. Learned a lot. More

Good job This is the second time we have taken our 2018 Subaru Outback to Tucson Subaru and our experience was exceptional. Chris Valencia, our service advisor This is the second time we have taken our 2018 Subaru Outback to Tucson Subaru and our experience was exceptional. Chris Valencia, our service advisor, was there to greet my husband and I width a smile and firm, welcoming handshake. He spoke with us about what needed to be done, he had our previous service worksheet so he had done research. We were about 30 minutes early but he got the car in the shop for the oil change. Chris told us it would be about 90 minutes but that he would let us know if any other work was suggested. About 45 minutes later Chris came up to me stating the car was ready, explained what had been done, and asked me if I had any questions. I did. We couldn’t get the remote key to start the car. Chris tried it and couldn’t get it to work; he went to another Tucson Subaru gentleman who also couldn’t get it to work; they found another gentleman who tried to get it to work, it wouldn’t start the car but he had an immediate solution. He fixed the sensor in the window and the remote worked in starting the car. The dealership was busy; it was a Monday afternoon, folks all over and these three gentleman worked on this issue with smiles, and determination they would resolve the issue. And, they did. These folks at Tucson Subaru know their cars, how to treat a customer and appear to enjoy working there. I’ll go back as will my husband. More

Training Steve Norris was fantastic. He showed us all the apps and how to work them. Answered all our questions. Showed us all controls and how to use them an Steve Norris was fantastic. He showed us all the apps and how to work them. Answered all our questions. Showed us all controls and how to use them and what functions they did. Truly an extraordinary experience! Thanks Steve More

Excellent Service experience I was greeted immediately as I arrived. I was kept informed about how the process worked and how long it would take to meet my Service Advisor. All of I was greeted immediately as I arrived. I was kept informed about how the process worked and how long it would take to meet my Service Advisor. All of the employees were very friendly and helpful.My Service Advisor explained exactly what the 30000 mile service entailed and gave me a very spot on estimate of the time it would take to complete. She showed me in detail when the service was done, what shape my car was in and what additional service I should consider for my next appointment. She was a great help. I live about a 40 to 45 minute drive from the dealership, but I will gladly make that drive again for such a stress free experience! More