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2,267 Reviews of Tucson Subaru - Service Center
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April 24, 2019
Airbag Recall Jade was very helpful and efficient. Really appreciated the use of the loaner car. Everything went very smoothly. I love my 2013 Subaru Forrester and Jade was very helpful and efficient. Really appreciated the use of the loaner car. Everything went very smoothly. I love my 2013 Subaru Forrester and will buy another one when I need to. More
by Kathleen S.
Employees Worked With
April 24, 2019
Marcos Rodriguez-makes a difference In 2014 I bought a Subaru from Tucson Subaru, my salesman was terrific, the service i received on minor things like oil change resulted in my seeking In 2014 I bought a Subaru from Tucson Subaru, my salesman was terrific, the service i received on minor things like oil change resulted in my seeking service at Jim Click. However i had a recall on my car that required me to come to Tucson Subaru for service. I am happy to report that Marcos Rodriguez has provided and supervised my service in such a way that he has won me back as a customer of Tucson Subaru's Service Department. He is professional in every way always and understands the value of great customer service. When the word SERVICE is in the name of the department you are seeking service from, it is the quality of that service that wins or looses customers. Marcos has provided me the quality of service that i strive to render to my own clients. I understand that things seldom stay the same, and this is one of the rarer times when i am glad that they have not because I love my Subaru and I prefer to love my Subaru Dealers Service over a Jim Click Dealerships Service. I urge you to commend Marcos for taking such good care of his (your) customers. I hope that Tucson Subaru will strive to continue to employing people like Marcos who make this kind of a difference in the customer service you are providing. Building trust by providing fair and complete customer service ensures return business and i am hoping this will be a trend at Tucson Subaru. I must also mention that I did leave an item in my loaner car, the service department AND the receptionists were diligent in helping me tract that item down for about 10 days....again, those women were compassionate and consistent in helping me to recover the item. Please DO recognize them for the excellent service they provided to me. They are an important part of handling your clients day in and day out and are often times overlooked EVEN when they go the distance. Thank you-ANNETTE R. LEWIS More
by ANNETTE
Employees Worked With
Marcos Rodriguez
April 20, 2019
Very helpful What a lovely person. I wasn't really wanting to have to drive all the way to the dealer since I live some ways out but I'm glad i did. Darla was help What a lovely person. I wasn't really wanting to have to drive all the way to the dealer since I live some ways out but I'm glad i did. Darla was helpful and gave me some pointers about how to best enjoy my new vehicle. She was sure to answer all my questions. Marcos is equally amazing and very responsive. He ensures that all my concerns are addressed and is a consummate professional. More
by yvemo
April 17, 2019
Great Service Experience Dropped my vehicle off to have a concern of mine looked at. The moment I pulled into the service lane I was greeted by an employee who gathered my inf Dropped my vehicle off to have a concern of mine looked at. The moment I pulled into the service lane I was greeted by an employee who gathered my information and appointment me to an Advisor. Marcos R. was very helpful and made sure that any questions I had were answered. We talked a little about the issues I was having with my vehicle and he told me that it'd be best to leave the vehicle with them all day(which was fine) so they could have enough time to try and resolve whatever the issue was. He kept me up to date throughout the day and at first they couldn't duplicate the issue so he even made the technician(s) double check until they could figure it out. Marcos R. was definitely one of the best Service Advisors that I've had so far and I would recommend speaking to him for anyone taking their vehicle in for service. More
by AWDSOME
Employees Worked With
Marcos Rodriguez
April 16, 2019
6 month complementary service Today March 28, 2019 I had my Subaru Legacy in for one of my complementary service. I looks like you didn’t get across to your service people since w Today March 28, 2019 I had my Subaru Legacy in for one of my complementary service. I looks like you didn’t get across to your service people since we last communicated. I checked the torque on the wheel lug nuts when I got home, not happy. Most of the left front had negligible movement with my torque wrench set at 150 foot pounds, the paper work said they were torqued to 88 foot pounds. I was going to document each nut, but it is difficult although majority (80%) had negligible movement with my torque wrench set at 120 foot pounds. After I re-torqued all lug nuts to the specified 88 foot pounds as, specified on your paper work, with my Proto Torque Wrench. I set my wrench to 110 foot pounds, to get a rotational reference, and I got about 5 degrees of rotational movement. When I set my wrench to 150 foot pounds, and I got about a quarter turn of rotational movement. Since I cannot trust your work, I will be checking the torque each time I have it serviced when I get home. If your poor service work damages my wheels, I know it will be difficult to prove. You expect me to trust your service? When I was making my appointment for this service, nobody answered the phone & it went to voice mail. I left a message, waited 2 hours, never received a call, then called back and got somebody, which I was able to make my appointment. When I had my vehicle in early February 2019, I had my Legacy in for recall repairs & some other warranty work. Since it would take over 3 hours, I opted to take a loaner car. I never received a call about the time it was to be ready, when I tried to get a hold of my service adviser, it was almost impossible to get a hold of him. It took 4 or 5 calls to get a response. I was getting concerned because it was getting late in the afternoon, and it takes time to get from Broadway & Wilmot to your dealership. Also I had a meeting to attend, my wife wasn’t listed on the loaner, and we had places to be the next day. I have a Toyota Tundra which my wife won’t drive. It ended up working out but I wasn’t a happy camper. Can you imagine how the survey will be filled out? James Wesanen More
by emil2019
Employees Worked With
Jason Mumma
April 15, 2019
An absolutely delightful experience I want to say "thank you" to Scott Gregg for his team who worked with us this past week. To make a long story short, we had mechanical issues and to I want to say "thank you" to Scott Gregg for his team who worked with us this past week. To make a long story short, we had mechanical issues and took our 2005 Subaru back to the other dealer. The service rep there had no interest in working with us (warranty, towing, rental car, etc). We were told that our vehicle would not be able to be worked on for at least two weeks, and that Tucson Subaru was just as busy. I was persistent, and asked him to call to see the availability at Tucson Subaru. Within 15 minutes, we had AAA tow our vehicle and met with Jade Hilliard on the initial visit. I explained that I desperately needed a rental work for work and that we had an extended warranty on our vehicle. She said "NO PROBLEM", took the information on our extended warranty and said she would call us with updates. We walked away to a very nice loaner waiting outside, and Jade contacted us a few times during the week to let us know the status. The stress of our vehicle breaking down just melted. On top of that, when we picked up our Subaru, another gentleman thanked us for bringing in our vehicle, and handed me 2 coupons for a car wash. What a nice touch. Mr. Gregg, this is the second time, I had the pleasure of working with your team. Please say thank you to Jade, and I believe Marcos Rodriguez was the gentleman handling our vehicle as well. The excellent customer service has definitely convinced us that we would be happy to buy a future vehicle from Tucson Subaru and shared our great experience with close friends. More
by Brenda & Todd
April 14, 2019
Darla was very helpful in explaining all of the Ascent functions and answering all of our questions. She told us some things that are nor in Subaru manual, we found this ve in explaining all of the Ascent functions and answering all of our questions. She told us some things that are nor in Subaru manual, we found this very helpful. More
by Andy and Lydia M.
Employees Worked With
April 06, 2019
They are Always friendly, fast and amazing I love this place, I am treated with respect, everyone is so nice and go out of their way to make it a good experience. I love this place, I am treated with respect, everyone is so nice and go out of their way to make it a good experience. More
by Brz
Employees Worked With
Jason Mumma, Raj Sihota
April 04, 2019
they get the job done. problem with the key not coming out of the ignition which caused the battery to die. Problem was the gear shift was not communicating that it was in p problem with the key not coming out of the ignition which caused the battery to die. Problem was the gear shift was not communicating that it was in park thereby setting off all the other issues. Problem was solved and under warranty. Not thrilled with Sub having this problem with only 17,000 miles but the dealer did his job. More
by Jazzchip
April 03, 2019
Outstanding Darla was very patient, helpful and thorough while helping me set up my own my Subaru account. She spent extra time showing me how to use several diff Darla was very patient, helpful and thorough while helping me set up my own my Subaru account. She spent extra time showing me how to use several different opinions in my new Subaru outback More
by KTH
