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2,280 Reviews of Tucson Subaru - Service Center
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May 12, 2019
two extraordinary individuals helped me Kudos to Jesse Friedman in service department. He was friendly, very helpful and knowledgeable. He went the extra mile to provide great customer ser Kudos to Jesse Friedman in service department. He was friendly, very helpful and knowledgeable. He went the extra mile to provide great customer service. Also a big shoutout to Steve Norris who helped me to resolve a number of setting issues and provided great information on the 2020 features that will be standard. More
by jbrown
May 07, 2019
Recalled brake light switch EXCELLENT service, quick, efficient, pleasant. Jason communicated clearly and the work was done quickly. In addition they gave me a coupon for a free EXCELLENT service, quick, efficient, pleasant. Jason communicated clearly and the work was done quickly. In addition they gave me a coupon for a free car wash. More
by Kejans
Employees Worked With
Jason Mumma
May 03, 2019
Jesse was extremely conscientious in helping me Jesse worked hard to ensure that the issues I had with my vehicle were addressed. A couple of unexpected repairs needed to be handled and he reassure Jesse worked hard to ensure that the issues I had with my vehicle were addressed. A couple of unexpected repairs needed to be handled and he reassured me that they would be taken care of in a competent and efficient manner, and they were. More
by Bernal
Employees Worked With
May 03, 2019
Jesse Rules! I visited Tucson Subaru this week and had a truly extraordinary experience with Jesse Friedman as my service advisor. I don't live in Tucson - I live I visited Tucson Subaru this week and had a truly extraordinary experience with Jesse Friedman as my service advisor. I don't live in Tucson - I live in a very tiny town two hours away - so I always have time constraints when I come to Tucson Subaru for my car service. They have taken excellent care of my car since the beginning and it now has 102,000 miles on it! My issue this week was that the left rear strut, which they had just replaced in January 2019, was making a clunking sound that indicated that it was malfunctioning. When I arrived, Jesse explained that this was a diagnostic issue, which could take all day, but that he would put me down as a high priority because I don't live in Tucson. He communicated very clearly all day long, and the upshot was that by 3:00 I was on my way home with a replacement strut (the other one was indeed mis-manufactured), my tires rotated and checked and all my the car's fluids checked - at no cost to me. What more could I ask for? That's superior service. Thanks, Jesse! More
by CathyC
Employees Worked With
May 02, 2019
Always looking for small odds and ends I've gone to Tucson Subaru for a bunch of parts over the last two years. I'm currently building a 2017 STi and often run across small clips, plugs, re I've gone to Tucson Subaru for a bunch of parts over the last two years. I'm currently building a 2017 STi and often run across small clips, plugs, retainers, and misc items that need to be replaced. I've worked with Scott Buford, in Service, for all of these parts. In most cases, I know of the parts location and what it does but not much more. Scott is always smiling, easy to deal with, and never gets frustrated when we search through schematics to find the right part. I would say Scott actually enjoys the challenge. Often this work is all done for a few bucks of parts. The car is almost finished and because of Scott Buford @ Tucson Subaru, all the fine details are complete too. I couldn't be happier with Scott and remaining staff. (And they have Chocolate Chip cookies :-) !! ) More
by MrAshler
Employees Worked With
May 02, 2019
Conversation while getting my vehicle serviced. Steve Norris is the best sales rep of any dealership I have ever worked with. His demeanor was professional and personable at all times. He sold me on Steve Norris is the best sales rep of any dealership I have ever worked with. His demeanor was professional and personable at all times. He sold me on upgrading to a new Subaru in the fall by simply stating the facts as he sees them about the product I am interested in. He essentially let the product sell itself. In the future I will recommend him to anyone who shows intrest to me in purchasing a new vehicle. Happy Subaru owner, Rick Adams More
by Adams, Rick
Employees Worked With
Steve Norris
May 02, 2019
An Outstanding Employee We have had a problem with the radio on our new 2018 Subaru Outback since we bought it back in 2017. No one has been able to fix this small, but irri We have had a problem with the radio on our new 2018 Subaru Outback since we bought it back in 2017. No one has been able to fix this small, but irritating issue. When I took our car in for routine service yesterday, I was fortunate enough to have service manager Jade Hilliard wait on me. I told her about this issue and she listened attentively. Within a matter of a few minutes she was able to fix the issue! This despite the fact that the service department was packed with other customers. Her patience, her knowledge and her excellent people skills rank her as an outstanding ambassador for Tucson Subaru. More
by Jim Haines
Employees Worked With
April 29, 2019
service Not being able to schedule a service appointment for 2 to 2 1/2 weeks out is not customer friendly. This has happened twice this year. Also, attempt Not being able to schedule a service appointment for 2 to 2 1/2 weeks out is not customer friendly. This has happened twice this year. Also, attempts to cancel an existing appointment were difficult. Two telephone numbers listed on the website were no longer in service. Some issues with cosmetics of vehicle were dismissed with "it's plastic" or "it was overfilled". Not helpful and not solving the problem. More
by disappointed
April 28, 2019
Friendly with a smile and very helpful I am always a little suspicious of Dealership service departments. Jade made me feel at ease and explained what was required for the 24,000 mile servi I am always a little suspicious of Dealership service departments. Jade made me feel at ease and explained what was required for the 24,000 mile service. I trust her knowledge of what is required and felt at ease with her guidance. She is an asset to the service department. I will ask for her in the future for the service of my Crosstrek . More
by Claude
April 28, 2019
Quick tire repair I had a screw sticking out from between the treads and asked them to fix it. It was a busy day, maybe they all are. But they had me out of there qui I had a screw sticking out from between the treads and asked them to fix it. It was a busy day, maybe they all are. But they had me out of there quickly with the tire fixed. Thanks Jade. More
by engr46
Employees Worked With
