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2,267 Reviews of Tucson Subaru - Service Center
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April 02, 2019
LOVE ENCORE DELIVERY Darla was great to work with, she helped us learn more about our new Outback. If she didn't know the answer to one of our questions, she found someon Darla was great to work with, she helped us learn more about our new Outback. If she didn't know the answer to one of our questions, she found someone who could offer her the information she needed to help us. Darla, thanks for being such an awesome person to work with!! More
by jludders
Employees Worked With
April 01, 2019
Taken care of as if I was family! Each service/recall visit has been taken care of promptly and with great efficiency! My Radio unit had gone wonky after initial recall software wa Each service/recall visit has been taken care of promptly and with great efficiency! My Radio unit had gone wonky after initial recall software was updated, the radio unit went into an infinite 15 second reboot cycle. Some unfortunate symptoms popped up after initial diagnostics which caused my battery to die as the unit was in an infinite boot cycle even without the key in ignition. Came back after that weekend and one of the head mechanics solved the bizarre issue by physically disconnecting the radio head unit. Which is apparently what the initial service tech should have done rather than remove a 30Amp fuse which ran everything from remote door locking (which is the only way to disable the alarm) to TPMS, and interior lighting. Both Raj Sihota and Scott Gregg are fantastic individuals who really go above and beyond to ensure total customer satisfaction. Even though units were backordered for a probable month they got mine in and replaced 1 week later. Truly the meaning of under promise and over deliver. Many thanks for such a great environment John L More
by TexanLife
April 01, 2019
Tire replacement and wheel alignment Jesse was courteous, friendly, professional. Gave full explanation of problem and gave full review of work done. Actual work time was less than est Jesse was courteous, friendly, professional. Gave full explanation of problem and gave full review of work done. Actual work time was less than estimated time. More
by MisterEd
March 26, 2019
Best Service Department Experience Raj helped us with our repair and his professionalism, patience and courtesy made for a wonderful experience. Raj does a great job!We look forward to Raj helped us with our repair and his professionalism, patience and courtesy made for a wonderful experience. Raj does a great job!We look forward to working with him in the future. More
by Richard
Employees Worked With
Raj Sihota
March 21, 2019
Troubles in Tucson We were on our way back from Mt. Lemmon when the power steering started to go in our 2007 Outback. We had planned to return home to Wisconsin the next We were on our way back from Mt. Lemmon when the power steering started to go in our 2007 Outback. We had planned to return home to Wisconsin the next day. We pulled into the service center at the dealership at 5:15 pm and Jason took over! He told us it would be looked at first thing the next day and Ubered us back to our hotel. Sure enough, at 8:05 the next morning he called with the diagnosis. Lots of power steering repairs and 2 brake light bulbs later we are packing for our return home 😢 We can not thank Tucson Subaru and especially Jason Mumma enough. He is our hero! More
by Mogogirl
Employees Worked With
Jason Mumma
March 20, 2019
Jade was a great listener! I live an hour and half away from Tucson so it’s important for me to plan the day. Jade was so helpful with the loaner car which I received right awa I live an hour and half away from Tucson so it’s important for me to plan the day. Jade was so helpful with the loaner car which I received right away and helpful with giving me suggestions for things to do in Tucson while I waited. It could have been an all day service but It was completed by 2:30 and I was able to beat the rush hour traffic on the trip home. Prices are always discussed up front. Something I appreciate. I felt like Jade really listened to me and responded to my needs. I will definitely remember to ask for her my next trip in. More
by Ann
Employees Worked With
March 20, 2019
excellent service Jade was very friendly and made sure I was comfortable while waiting for my Impreza .All the employees are very polite and friendly. The service is ex Jade was very friendly and made sure I was comfortable while waiting for my Impreza .All the employees are very polite and friendly. The service is excellent.I have always been pleased with the work done. More
by marylou1
Employees Worked With
March 20, 2019
Treated with respect I worked with Monica Schivone in sales and she was very professional, business like and knowledgeable about the product (Outback). Monica was quick to I worked with Monica Schivone in sales and she was very professional, business like and knowledgeable about the product (Outback). Monica was quick to get back to me with paperwork. In finance I worked with Traci Roberts, who was very professional and answered all my questions and those of my husband. All in all it was a very good experience and I would recommend the dealership and the sales person. Everyone I dealt with there was very friendly and professional. Thanx to all, Dana Hayes I am off to the hills to enjoy my AWD Ouback More
by No thanx
March 16, 2019
Excellent Service and Attention to Detail The quality of service and personal attention at this dealership is always 5-star. The employees are extremely helpful and courteous. This dealership The quality of service and personal attention at this dealership is always 5-star. The employees are extremely helpful and courteous. This dealership ranks #1. More
by Subaru Fans
March 16, 2019
Superior Service From the moment I pulled into the driveway, I was greeted with a representative ready to assist. Raj quickly took care of everything. After a short w From the moment I pulled into the driveway, I was greeted with a representative ready to assist. Raj quickly took care of everything. After a short wait time I was able to get in my loaner vehicle and take care of errands while I waited for the service of my car. Everyone was very friendly during our visit. Thanks for going above and beyond. I love my Crosstrek and the services I receive when I visit Subaru. More
by bobbiecolon
Employees Worked With
Raj Sihota
