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Tucson Subaru - Service Center

Tucson, AZ

4.7
2,280 Reviews

2,280 Reviews of Tucson Subaru - Service Center

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April 11, 2023

Excellent service in a timely manner. Very courteous. Excellent loaner vehicle. I recommend this service department More

by Marlon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Tucson Subaru responded

Thank you again! We look forward to your next visit with us at Tucson Subaru!

April 11, 2023

In both sales and service, Tucson Subaru excels. Sales (CJ Nichols) was very accommodating and fair. Service personnel are friendly and competent. Highly recommend This dealership. Have purchase More

by artsajeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ Nichols, Jason Mumma
Apr 12, 2023 -

Tucson Subaru responded

Thank you for the kind words! JM

Apr 22, 2023 -

Tucson Subaru responded

Thanks again, again, and again. Let see how long before you see me again. Its always a pleaser. I am here for you and your family. Take care, CJ

April 11, 2023

Chris went above and beyond! He was courteous and professional adding additional expertise. He is an asset to your company! More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Tucson Subaru responded

Thank you again! We look forward to your next visit with us at Tucson Subaru!

April 10, 2023

Superb customer service Thank you everyone was a pleasure to work with. Thanks again Vhris More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Tucson Subaru responded

Thank you again! We look forward to your next visit with us at Tucson Subaru!

April 10, 2023

I have excellent professional experience, always attending to my needs, understanding to my issues, explaining what I need, go the extra mile to help me out. More

by amanimikail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Tucson Subaru responded

Thank you again! We look forward to your next visit with us at Tucson Subaru!

April 08, 2023

Darla is especially knowledgeable and proficient with the vehicles electronics and information system. It was a delight to meet with her to review the operations and features within our new car. Darla help More

by S.Binns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2023 -

Tucson Subaru responded

Thank you so kindly for your wonderful review, I appreciate you. Darla

April 07, 2023

I took my wife's 2019 Crosstrek for the AWD service last week. I was accommodated at my appointment time and I was back on the road in a relatively short period of time. As usual, this was another excellent More

by Bill B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

Tucson Subaru responded

Thanks for review!

April 06, 2023

Frustrated wait for loaner car unacceptable. Chris said he would expedite getting a loaner as I had appt. That didn’t happen, I had to go insist that I get a loaner immediately or I would just h More

by dmmpburg
Recommend Dealer
No
Employees Worked With
Chris Valencia
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Tucson Subaru responded

I am very sorry to hear your wait for your loaner car was excessive. We do strive to get customers into them just as quickly as possible but do have paperwork that is required to be completed for insurance and legal reasons and also we do them in order by appointment time. We want every customer to have an extraordinary service experience and will continue to do everything we can to make sure they do.

May 01, 2023 -

dmmpburg responded

The last time I was in I got a loaner with no waiting and it was bigger so I could see traffic better. I did not like small car and sat to low to see traffic well.

April 06, 2023

The sales and service here is fabulous. Kind, courteous, quick, no-nonsense. Not the cushiest of waiting areas I've been in, but completely adequate (good wifi). More

by Arizona Auntie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jade Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Johnson
Apr 06, 2023 -

Tucson Subaru responded

Thank you so much for the review ! So glad you are pleased with Tucson Subaru -Jade

May 01, 2023 -

Tucson Subaru responded

Thank you so much! -Sean

April 05, 2023

The service provided was easy to navigate and efficient. The loaner car was also very nice. I do wish hardware for your key fabs were available rather than having to buy a new key fab. $350 for a new key f More

by Rebeccanekula
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Tucson Subaru responded

Thank you again for the feedback, we really appreciate it! We look forward to your next visit with us at Tucson Subaru!

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