Tucson Subaru - Service Center

Dishonest, inattentive, uncaring rip off artists. I am a widow who has always believed in people's basic honesty. This place really opened my eyes. I had several items I needed repaired on my car. I am a widow who has always believed in people's basic honesty. This place really opened my eyes. I had several items I needed repaired on my car. Talked to a service tech. told him what was needed and he wrote it all down. When I picked up my car, I had just been released from the hospital for a hip replacement. Assuming my requests had been followed, I picked up the car. I got home, read the invoice and realized that although specific instructions were on it, the things I DID NOT want done, like an Oil change, were done anyway. The items I wanted done were NOT DONE. I was charged for an oil change when the car had only 1,105 miles from the last oil change. My car has had Synthetic oil in it since it was new. However Three times this dealership has used Conventional Oil. Only the last time did they use Synthetic oil. Don't they even read the MFG. recommendations? I would NEVER buy a new car from this place and will never recommend my friends take their cars there for any sort of repairs. I have found a very honest reputable service place who is honest and reasonable. More

Great Service My new 2018 Forester is loaded with new technology (which is a great thing) but I needed help with understanding how it all works. Trent, my sales con My new 2018 Forester is loaded with new technology (which is a great thing) but I needed help with understanding how it all works. Trent, my sales consultant, did a great job of explaining the features on my car. After the initial introduction to the new features, I met with Darla Muckley for a Love-Encore Delivery meeting. Darla was wonderful and I learned so much more about my car! Trent, Traci, and Darla have all made purchasing a new car a wonderful experience. More

Tech talk Subaru has a great program to give vehicle owners individualized instruction on all the new technology-enhanced safety features, touch screen, and dri Subaru has a great program to give vehicle owners individualized instruction on all the new technology-enhanced safety features, touch screen, and driver console display options. The number of options and settings are so numerous compared to my previous '05 Subaru, that after a month of driving the new '18 model, I had barely discovered what could be done with all the new features. The salesperson went over many of the features during the purchase process, but this followup meeting with Darla really helped me understand them better and will allow me make use of them quicker and more effectively. The $50 gas card Subaru throws in when you attend this walkthrough was a sweet touch. More

excellent The dealership is very responsive to customer needs....without pressure. Any concerns or questions are quickly and professionally addressed. I highly The dealership is very responsive to customer needs....without pressure. Any concerns or questions are quickly and professionally addressed. I highly recommend this dealership to anyone looking to purchase a Subaru . More

Love-Encore Delivery Darla Muckley did my delivery meeting - she was great. Covered a lot of stuff and made sure all my questions were answered. She reminded me of a few Darla Muckley did my delivery meeting - she was great. Covered a lot of stuff and made sure all my questions were answered. She reminded me of a few things I'd forgotten from my initial go over of the car with my salesperson. More

Educational This is a really good dealership; good people to talk to about cars, Subaru's and life in general. Also, great coffee and cookies in the morning. This is a really good dealership; good people to talk to about cars, Subaru's and life in general. Also, great coffee and cookies in the morning. More

Great new owner class We enjoyed our one on one class with Darla. All this new technology can be overwhelming, but she gave us great instructions. we will surely stop by fo We enjoyed our one on one class with Darla. All this new technology can be overwhelming, but she gave us great instructions. we will surely stop by for more questions. She is very accessible. More

Excellent. Concerned for my problem Facility clean neat attractive Started with operator excellent Staff greeted all arrivals even tho it was a few minutes b Concerned for my problem Facility clean neat attractive Started with operator excellent Staff greeted all arrivals even tho it was a few minutes before opening Friendly staff greeted with a smile inside also Excellent More

Love-Encore delivery service Darla helped me out a great deal. I linked my iPhone with my car, was able to make phone calls and send texts hands free. Saw ways to use different Darla helped me out a great deal. I linked my iPhone with my car, was able to make phone calls and send texts hands free. Saw ways to use different music services. Able now to see what gas mileage I'm getting and also can view how many miles I can drive with my remaining gas. Darla taught me many minor features that will make a major difference. Well worth the time. More