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Tucson Subaru - Service Center

Tucson, AZ

4.7
2,269 Reviews

2,269 Reviews of Tucson Subaru - Service Center

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January 22, 2018

Dishonest, inattentive, uncaring rip off artists. I am a widow who has always believed in people's basic honesty. This place really opened my eyes. I had several items I needed repaired on my car. More

by urippedmeoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Friedman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2018 -

Tucson Subaru responded

First of all I would like to apologize profusely for any misunderstanding. I have reviewed your file and it clearly states:Perform 60k service with no oil change, no tire rotation, no spark plug replacement, and no battery test. Our system generates the verbiage for the repair automatically when we use certain op codes so it printed that these items had been done when in fact they were not. Upon reviewing the repair order there is no oil or filter billed out, there are no spark plugs billed out and there is no labor charged for an oil and filter change, a tire rotation, spark plug replacement, or battery test. You were only charged for the items you requested. I apologize for my service advisors oversite in not correcting the pre-printed verbiage about the repair but I can assure you that you were not charged for any of the items you requested to not be done and they were not done. I certainly would have immediately refunded you for anything that you had not asked for but all you were charged for is what you requested. If you would like to contact me to go over the bill line by line I would certainly love to. We take much pride in our honesty here at Tucson Subaru and treat all of our customers like family. I certainly do not want any misunderstanding or confusion over the bill, so, if you have a moment please contact me at 520-290-4243. Sincerely, Scott Gregg Service Director Tucson Subaru

January 21, 2018

Great Service My new 2018 Forester is loaded with new technology (which is a great thing) but I needed help with understanding how it all works. Trent, my sales con More

by Forester18
Customer Service
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2018 -

Tucson Subaru responded

Thank you for attending your love-encore delivery. I am happy to be able to assist you with all of your new car questions and I appreciate your kind review so much. Darla

January 21, 2018

Tech talk Subaru has a great program to give vehicle owners individualized instruction on all the new technology-enhanced safety features, touch screen, and dri More

by George G Smearman
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2018 -

Tucson Subaru responded

I thank you for attending your love-encore class and also for your wonderful review. I appreciate it so much and let me know if you need anything else in the future. Darla

January 21, 2018

mistake quickly made right I needed help programming phone numbers into my Forrester so I made a service appointment. When I showed up I was told that only one person did that More

by TERRI J PAULINE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : do not remember name of agents I spoke with but by their photos, I think it was Jason and Nathan, Jason Mumma, Nathan Ramirez
January 18, 2018

excellent The dealership is very responsive to customer needs....without pressure. Any concerns or questions are quickly and professionally addressed. I highly More

by mta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louie Ascencio
Jan 18, 2018 -

Tucson Subaru responded

Thank you for the kind words! We are all here for you... :)

Jan 19, 2018 -

Tucson Subaru responded

Thank you so much for your business. :) LA.

January 17, 2018

Love-Encore Delivery Darla Muckley did my delivery meeting - she was great. Covered a lot of stuff and made sure all my questions were answered. She reminded me of a few More

by Kathie Harrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2018 -

Tucson Subaru responded

Thank you for attending your love-encore meeting, Welcome to Tucson Subaru and we look forward to assisting you in the future. I appreciate your kind review. Darla

January 16, 2018

Educational This is a really good dealership; good people to talk to about cars, Subaru's and life in general. Also, great coffee and cookies in the morning. More

by Geri & Maril
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2018 -

Tucson Subaru responded

Thank you so much for choosing Tucson Subaru and for your kind review. Darla :)

January 13, 2018

Great new owner class We enjoyed our one on one class with Darla. All this new technology can be overwhelming, but she gave us great instructions. we will surely stop by fo More

by Lighthousegirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2018 -

Tucson Subaru responded

Thank you for coming into your love-encore delivery and for your nice review. I appreciate you being a Tucson Subaru customer. :) Darla

January 11, 2018

Excellent. Concerned for my problem Facility clean neat attractive Started with operator excellent Staff greeted all arrivals even tho it was a few minutes b More

by Tucson AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jade Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asked advice about routine service from a man at service desk
Jan 11, 2018 -

Tucson Subaru responded

Thanks for the great review!

January 10, 2018

Love-Encore delivery service Darla helped me out a great deal. I linked my iPhone with my car, was able to make phone calls and send texts hands free. Saw ways to use different More

by foothills
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2018 -

Tucson Subaru responded

Thank you very kindly for your nice review. I appreciate it and also welcome to the Tucson Subaru family. :) Darla

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