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2,269 Reviews of Tucson Subaru - Service Center
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November 14, 2017
Awesome vehicle. Awesome service. My experience is always 100% positive. In addition to trusting that my vehicle (a 2015 Forester) will be well cared for when I schedule service, I ap My experience is always 100% positive. In addition to trusting that my vehicle (a 2015 Forester) will be well cared for when I schedule service, I appreciate that I am always treated with the utmost kindness and respect. More
by Nanny2Lexxi
Employees Worked With
November 13, 2017
Fantastic Service Department Love Love Love Tucson Subaru on Oracle Rd. Love the ease of setting service appointments online. Love the professional attention the service departmen Love Love Love Tucson Subaru on Oracle Rd. Love the ease of setting service appointments online. Love the professional attention the service departments provides to all clients. Love the fact that I am able to take a loaner if desired or wait if desired. The waiting area is very comfortable, the best one of all the local auto dealers I have dealt with in Tucson. The only vehicles I will ever own are Subarus. Love the vehicles, love the dealership. More
by Barbra R Kingman
Employees Worked With
November 10, 2017
awesome customer service Part mix up made the repair go into the next week but the customer service with Jesse was outstanding. Receiving no lies. Just great service. Part mix up made the repair go into the next week but the customer service with Jesse was outstanding. Receiving no lies. Just great service. More
by Marjorie Gates
Employees Worked With
November 09, 2017
Best experience ever at an auto dealer I would definitely recommend Tucson Subaru Service Center. We were offered a comfortable place to wait forairbag replacement, with refreshments avail I would definitely recommend Tucson Subaru Service Center. We were offered a comfortable place to wait forairbag replacement, with refreshments available, tv and wi-fi. We were driven to a market of our choice to shop, instead of having to wait until after repairs. We were promptly picked up, our car was ready and our purchases were placed in the trunk. This could not have been a better experience. This was a recall for airbag replacement and I'm sure the dealership did not make much money on this, but they did make a returning customer. More
by Green Valley gal
Employees Worked With
Judy, courtesy car driver was very helpful and courteous., Chris Fisher
November 09, 2017
Labor Rate of $186/hr on Keyswitch Fix I paid over $500 to have the keyswitch park interlock fixed at 60 K miles on a 2014 Crosstrek. That is poor vehicle reliability, but things happen, a I paid over $500 to have the keyswitch park interlock fixed at 60 K miles on a 2014 Crosstrek. That is poor vehicle reliability, but things happen, and Tucson Subaru fixed the problem. The $130 diagnosis was fair, as was the $90 part, but over $187/hr additionally for the less than 90 minutes actually taken to fix it was not. Or, if you say the $410total charged labor for the 3 hours Subaru possessed the car (not worked on it, but possessed it), the rate would still be $135/hr. Either way, the labor charge was excessive. Also, when Gregg, the Service Manager, sent a robot feedback form, which I tried to reply to, the robot said I had already replied. Not true. More
by repeatcustomer43
Employees Worked With
Unknown Writer
November 09, 2017
Recall on my '05 for airbag My experience was terrific. Quick and efficient. They loaned me the car I want to buy! Genuinely nice people work there and it will soon be my de My experience was terrific. Quick and efficient. They loaned me the car I want to buy! Genuinely nice people work there and it will soon be my dealership. More
by Kathrin Morris
Employees Worked With
Sorry, I'm terrible about names! But everyone I spoke to was gracious and helpful.
November 09, 2017
Much better than last time Last Jun visit took over 3 hours and this was with an appointment for an oil change and AC service. This time it was just oil change, tire rotation, Last Jun visit took over 3 hours and this was with an appointment for an oil change and AC service. This time it was just oil change, tire rotation, filters replaced and was completed in under an hour. That’s service! That’s my expectation for making an appointment. More
by Dave
Employees Worked With
November 07, 2017
Get repairs right the first time, have loaners, efficient We are “snowbirds” living in Tucson for the winter and so do not have much history or knowledge of local services. So when we needed service on our su We are “snowbirds” living in Tucson for the winter and so do not have much history or knowledge of local services. So when we needed service on our subaru (that we drive back and forth cross country) we opted to go the dealer route and we were not sorry. Tucson Subaru service staff is very pleasant and efficient and they are very good at getting the work done correctly. If you need, they have loaners which is important to us because we only have one car. More
by BirdGirl
Employees Worked With
November 07, 2017
Strange noise. I was fortunate to have my car serviced without an appointment. The noise was probably something caught under the car. Everything is A-OK. Was gone in I was fortunate to have my car serviced without an appointment. The noise was probably something caught under the car. Everything is A-OK. Was gone in about an hour. My lucky day! More
by Kathy1941
Employees Worked With
November 07, 2017
Very quick and excellent service. I went in for a recall and was greeted by very helpful and friendly service people. I requested a courtesy van and was transported very quickly and p I went in for a recall and was greeted by very helpful and friendly service people. I requested a courtesy van and was transported very quickly and picked up in less time than was scheduled. Everything went very smoothly. They even fixed a recall from 5 or 6 years ago- before I owned the car. Thanks. More
by G3167
