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2,266 Reviews of Tucson Subaru - Service Center
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November 09, 2017
Recall on my '05 for airbag My experience was terrific. Quick and efficient. They loaned me the car I want to buy! Genuinely nice people work there and it will soon be my de My experience was terrific. Quick and efficient. They loaned me the car I want to buy! Genuinely nice people work there and it will soon be my dealership. More
by Kathrin Morris
Employees Worked With
Sorry, I'm terrible about names! But everyone I spoke to was gracious and helpful.
November 09, 2017
Labor Rate of $186/hr on Keyswitch Fix I paid over $500 to have the keyswitch park interlock fixed at 60 K miles on a 2014 Crosstrek. That is poor vehicle reliability, but things happen, a I paid over $500 to have the keyswitch park interlock fixed at 60 K miles on a 2014 Crosstrek. That is poor vehicle reliability, but things happen, and Tucson Subaru fixed the problem. The $130 diagnosis was fair, as was the $90 part, but over $187/hr additionally for the less than 90 minutes actually taken to fix it was not. Or, if you say the $410total charged labor for the 3 hours Subaru possessed the car (not worked on it, but possessed it), the rate would still be $135/hr. Either way, the labor charge was excessive. Also, when Gregg, the Service Manager, sent a robot feedback form, which I tried to reply to, the robot said I had already replied. Not true. More
by repeatcustomer43
Employees Worked With
Unknown Writer
November 09, 2017
Best experience ever at an auto dealer I would definitely recommend Tucson Subaru Service Center. We were offered a comfortable place to wait forairbag replacement, with refreshments avail I would definitely recommend Tucson Subaru Service Center. We were offered a comfortable place to wait forairbag replacement, with refreshments available, tv and wi-fi. We were driven to a market of our choice to shop, instead of having to wait until after repairs. We were promptly picked up, our car was ready and our purchases were placed in the trunk. This could not have been a better experience. This was a recall for airbag replacement and I'm sure the dealership did not make much money on this, but they did make a returning customer. More
by Green Valley gal
Employees Worked With
Judy, courtesy car driver was very helpful and courteous., Chris Fisher
November 09, 2017
Much better than last time Last Jun visit took over 3 hours and this was with an appointment for an oil change and AC service. This time it was just oil change, tire rotation, Last Jun visit took over 3 hours and this was with an appointment for an oil change and AC service. This time it was just oil change, tire rotation, filters replaced and was completed in under an hour. That’s service! That’s my expectation for making an appointment. More
by Dave
Employees Worked With
November 07, 2017
Very quick and excellent service. I went in for a recall and was greeted by very helpful and friendly service people. I requested a courtesy van and was transported very quickly and p I went in for a recall and was greeted by very helpful and friendly service people. I requested a courtesy van and was transported very quickly and picked up in less time than was scheduled. Everything went very smoothly. They even fixed a recall from 5 or 6 years ago- before I owned the car. Thanks. More
by G3167
November 07, 2017
Get repairs right the first time, have loaners, efficient We are “snowbirds” living in Tucson for the winter and so do not have much history or knowledge of local services. So when we needed service on our su We are “snowbirds” living in Tucson for the winter and so do not have much history or knowledge of local services. So when we needed service on our subaru (that we drive back and forth cross country) we opted to go the dealer route and we were not sorry. Tucson Subaru service staff is very pleasant and efficient and they are very good at getting the work done correctly. If you need, they have loaners which is important to us because we only have one car. More
by BirdGirl
Employees Worked With
November 07, 2017
Strange noise. I was fortunate to have my car serviced without an appointment. The noise was probably something caught under the car. Everything is A-OK. Was gone in I was fortunate to have my car serviced without an appointment. The noise was probably something caught under the car. Everything is A-OK. Was gone in about an hour. My lucky day! More
by Kathy1941
Employees Worked With
November 06, 2017
Awesome Experience Had a vehicle with 77k miles on it that ended up with requiring a short block under extended warranty. I went straight to the service manager thinkin Had a vehicle with 77k miles on it that ended up with requiring a short block under extended warranty. I went straight to the service manager thinking I was going to have to go thru xxxx trying to get the engine replaced. I had this same issue on a 2000 Chevrolet Silverado & it took 3 years of effort on my part to finally get the engine replaced. This was one of the easiest experiences that I have ever gone thru with a service department. I had a loaner the entire time and I was kept updated thru the process. I have always felt satisfied on every visit to this dealer. Great job to all!!! More
by bradbern1
Employees Worked With
November 05, 2017
Hassle Free Warranty Service Jade was extremely helpful and thorough at my service check in. I discussed a concern about my battery and, since I was within the 3 year 36K paramet Jade was extremely helpful and thorough at my service check in. I discussed a concern about my battery and, since I was within the 3 year 36K parameter it was replaced free of charge. Regardless of who I work with, I am always treated well and as a valued customer. Thanks so much for your customer oriented focus! More
by Forester Gal
Employees Worked With
November 04, 2017
Excellent Overall Service Experience Good, knowledgeable people who are very customer oriented. Very professional and courteous! Moved to Sierra Vista in Mar 2017 and have visited Tucson Good, knowledgeable people who are very customer oriented. Very professional and courteous! Moved to Sierra Vista in Mar 2017 and have visited Tucson Subaru twice for service and am very happy with same. It is the people who make the company successful. Pricing could be a bit lower as compared to Dayton, OH. More
by John B Gaston
Employees Worked With
