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2,266 Reviews of Tucson Subaru - Service Center
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October 27, 2017
Knowledgeable Darla from Love-Encore was very knowledgeable about my new Subaru Crosstrek and answered any questions I had. I also got a free $50 gas card, so the t Darla from Love-Encore was very knowledgeable about my new Subaru Crosstrek and answered any questions I had. I also got a free $50 gas card, so the trip to the dealer was certainly worth it! More
by EPerson513
Employees Worked With
October 26, 2017
Excellent Customer Service Jesse Friedman was polite, courteous, and throrough. I was extremely staisfied with his service and I very much look forward to dealing with him agai Jesse Friedman was polite, courteous, and throrough. I was extremely staisfied with his service and I very much look forward to dealing with him again in the future. My brand new Forrester has a problem with the passenger seat airbag detector, and Jesse went above and beyond the call of duty. I am very confident in his ability to solve this problem and make my car perfect again. More
by Terry Gilbert
Employees Worked With
October 25, 2017
Needs some changes First thing you see upon arrival is arrows on the signs and pavement pointing one direction and most of the cars in those lanes pointing the other. First thing you see upon arrival is arrows on the signs and pavement pointing one direction and most of the cars in those lanes pointing the other. Nearly had a head on with a service technician bringing a car out when we were driving in. He was going against the arrows. and driving faster than he should have been. This is parking area not a race track. Even with an appointment we still had to wait about 15 minutes before we were seen. We have had our vehicle serviced at Tucson Subaru before but this is the worst service we have ever seen. Once the vehicle was accepted the service was completed in a very timely manner. There was some confusion when we retrieved the vehicle as the attendant kept asking the name of the service supervisor. It must not have been on the paperwork or someone needs glasses and reading instructions. More
by Scorchy
Employees Worked With
No names I recognize and don't have a name to add
October 24, 2017
Excellent Customer Service! Drove all the way from San Tan Valley for a windshield replacement which couldn't be found nearby. Jason Mumma was amazing to work with, he knows the Drove all the way from San Tan Valley for a windshield replacement which couldn't be found nearby. Jason Mumma was amazing to work with, he knows the meaning of good Customer Service! Thank You More
by Edwin Boggs
Employees Worked With
Shuttle Driver (female) was very courteous!, Jason Mumma
October 24, 2017
Encore review Darla was extremely helpful in going over the operating system for our Forrester She explained each question on the various buttons and was willing Darla was extremely helpful in going over the operating system for our Forrester She explained each question on the various buttons and was willing to review so I understood. If I didn't she said feel free to call or stop by. More
by R&SFAMILY
Employees Worked With
October 24, 2017
Loving the love encore experience Darla was able to go over all the features on my new Subaru Outback. It was great seeing all the ways to set things up and adjust the settings to my l Darla was able to go over all the features on my new Subaru Outback. It was great seeing all the ways to set things up and adjust the settings to my liking. Thanks! More
by OUTBACKbenandashley
Employees Worked With
October 24, 2017
Outstanding & fast help! I came to the dealership with what I thought might be a big problem. Service rep Dan took me right in & went through everything. Then I asked about my I came to the dealership with what I thought might be a big problem. Service rep Dan took me right in & went through everything. Then I asked about my phone & Nathan the pin Darla, came to the rescue. Their professionalism & attentiveness were wonderful. Thank you so much. More
by Linda
October 23, 2017
1st Service for Crosstrek Service scheduled for Friday, Oct 20, at 7:30 am. The service center was already busy. Great people, very kind and courteous. Told that it would ta Service scheduled for Friday, Oct 20, at 7:30 am. The service center was already busy. Great people, very kind and courteous. Told that it would take about an hour to an hour and half, but service was done within 40 mins. Would recommend this center to everyone. More
by agdillman
Employees Worked With
Jason Mumma, Nathan Ramirez
October 22, 2017
We went in for tires and bought another car! Excellent service. Professional and friendly employees are there ready to help in any way. Never pushy. This is my second car purchased there. We wen Excellent service. Professional and friendly employees are there ready to help in any way. Never pushy. This is my second car purchased there. We went in for tires on our car and ended up buying another one! More
by Fergus36
October 20, 2017
Prompt service Easy to get an appointment and service was performed under estimate and completed in a timely manner. Service Tech was friendly and efficient. Waiting Easy to get an appointment and service was performed under estimate and completed in a timely manner. Service Tech was friendly and efficient. Waiting area is comfortable. More
by Lew
Employees Worked With
