Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,269 Reviews of Tucson Subaru - Service Center
Sort by
September 27, 2017
Good, no problems I had an oil change and went fine. However, I left a message for CJ, my sales man, to either call or E-mail me. I ve yet to hear from him. I guess I had an oil change and went fine. However, I left a message for CJ, my sales man, to either call or E-mail me. I ve yet to hear from him. I guess he sold me the car and no longer needs to return requests. More
by still waiting
Employees Worked With
I can t remember his name, but the service rep was polite and business like.
September 27, 2017
Excellent service! I had a problem with my. Whichever st 10:00pm and emailed the Subaru service team about it. I got a text response from them the same night and they to I had a problem with my. Whichever st 10:00pm and emailed the Subaru service team about it. I got a text response from them the same night and they told me they would take care of the issue first thing in the morning. Extremely attentive staff! Above and beyond throughout the whole experience. More
by Kyd18
Employees Worked With
Chris Fisher
September 27, 2017
Radio and GPS compatability I've never been able to hear GPS direction on my phone if the car's radio is also playing. I'm about to take a trip, so I stopped by the Subaru deale I've never been able to hear GPS direction on my phone if the car's radio is also playing. I'm about to take a trip, so I stopped by the Subaru dealership to see if someone could help. I was lucky enough to be helped by Nathan Ramirez who quickly figured out the problem, solved it, and had me happily on my way in no time. More
by sparky
Employees Worked With
Nathan Ramirez
September 27, 2017
Love Encore Training Darla was excellent showing and demonstrating all the features of my new Subaru's infotainment system. This car has a lot of cool stuff and I'm anxiou Darla was excellent showing and demonstrating all the features of my new Subaru's infotainment system. This car has a lot of cool stuff and I'm anxious to use it. Darla was very hands on and gave me several very useful tips. Great session. More
by Donb44
Employees Worked With
September 26, 2017
Love-Encore Delivery Darla was a big help in helping me understand many of the features of my new 2018 Forester. I still have some learning to do but this was a great sta Darla was a big help in helping me understand many of the features of my new 2018 Forester. I still have some learning to do but this was a great start. More
by Tucson Grandma
Employees Worked With
September 26, 2017
First Service Experience I had my tire warning light come on as I drove to work. I called the Dealer Service Dept when I got to the office and had an appointment during my lu I had my tire warning light come on as I drove to work. I called the Dealer Service Dept when I got to the office and had an appointment during my lunch hour. They promptly checked me in and within 10-15 minutes they determined that there were no issues with my tires other than they were below or above the prime limits for air pressure. They explained why this would happen and approved my decision to have it looked at even though it was a simple matter of checking air pressure. They also checked the tires for any leaks, just to be sure they had checked every possibility. They fixed the problem and the light went off. It hasn't come on since either so the situation has been resolved. And with the great protection I have with my Subaru, it didn't cost me anything to have it checked out! They don't make you feel like a clueless woman at this dealership! I really appreciate that! :>} More
by Cindy'sSubaru
September 26, 2017
Thanks excellent. Received very professional help on introducing me to the electronics in my new car. It was very useful and help me a great deal.The agent was very ple Received very professional help on introducing me to the electronics in my new car. It was very useful and help me a great deal.The agent was very pleasant and did a thorough job More
by Bob Richardson
Employees Worked With
September 25, 2017
Tech help for a tech geek Thank you to Darla at Tucson Subaru for setting up the time to show me the intricacies of the technology in my new Subaru Outback. Really so much to Thank you to Darla at Tucson Subaru for setting up the time to show me the intricacies of the technology in my new Subaru Outback. Really so much to learn and though she did show me the key elements, I know I will need to sit with the car at home and figure it all out in detail. Darla was very friendly and helpful. More
by Schristopher
Employees Worked With
September 25, 2017
Best Customer Service Ever This dealership is the most accommodating dealership I know of. Need a loaner car while your car is being worked on- no problem. Just request one when This dealership is the most accommodating dealership I know of. Need a loaner car while your car is being worked on- no problem. Just request one when you schedule your repair. I've been coming here for years. Dan is an incredible Service Advisor too. More
by mariados
Employees Worked With
September 23, 2017
Recent serviced for an unexpected breakdown After a slightly bumpy start, the service was completed without any problem, realizing that being a recently purchased vehicle necessitated parts from After a slightly bumpy start, the service was completed without any problem, realizing that being a recently purchased vehicle necessitated parts from the warehouse. That increased the delay for completion. However, we were provided with a loaner vehicle which eased the inconvenience of having your own car. WE appreciated that service greatly. Jesse kept us informed of the progress and was available for our needs. More
by legacy
Employees Worked With
