Tucson Subaru - Service Center

updated review For an oil change and rear different fluid service I was quoted an hour and a half. I show up to my appointment on time and it's been more than two an For an oil change and rear different fluid service I was quoted an hour and a half. I show up to my appointment on time and it's been more than two and a half hours with no update. Altogether took three hours for my service. However I am updating this review because I received a call from the service manager explaining his concern and my reasoning and I appreciated the fact that they will go out of their way to make it right for you More

Service We had major service and received a loaner with no problems. Was kept informed with what was found and all additional costs. Bill was amount quoted. We had major service and received a loaner with no problems. Was kept informed with what was found and all additional costs. Bill was amount quoted. More

First oil change Along with an oil change, I had the service people look at the 5th door closure that was sticking on occasion, and the tire inflation warning light. E Along with an oil change, I had the service people look at the 5th door closure that was sticking on occasion, and the tire inflation warning light. Everything was quickly completed and all items were checked to my satisfaction. The service rep - Wendy Angelini - did a great job of finding out my concerns, passing the info on to the techs, and then explaining what they did to me before I left. As always, here at Tucson Subaru, service was completed in short order and everything was done perfectly. The car wash bonus is appreciated as I live on a dirt road and my car is always dirty. The last time I was there someone brought in their Honda to get it serviced, the driver said that they like the Subaru service department better - now that is a high recommendation. More

Curt McHenry and the rest of the folks at Tucson Subaru are I have taken my beloved 1998 Subaru Forester for service since my return to Tucson in 2005. Curt most always was involved in the servicing of my Fore I have taken my beloved 1998 Subaru Forester for service since my return to Tucson in 2005. Curt most always was involved in the servicing of my Forester. He was always honest and fair and would make recommendations based on what was best for my situation, rather than what would bring in the most money for the dealership. It was to my delight, when my beloved Forester finally had given me all it had, that I found out that Curt was now in sales. I had no money to purchase a new car or even a used car, so Curt steered me to a lease option and package that virtually leaves me worry free for three years. I was also helped out by Tim who was full of non-stop jokes during the paperwork phase of the lease. His lighthearted manner eased the tension and anxiety I was experiencing as I have never before had a brand new vehicle to drive. I am so pleased with my experience at Tucson Subaru, that I will continue to be loyal to them. They treat customers right and must certainly treat their employees well, given that Curt has been there for as long as I have been a customer. Thanks to Wendy in service who was professional and caring upon giving me the news about my old Forester. More

Outstanding Service 11/3/14 We called Tucson Subaru when our Check Engine light came on along with Cruse Control and another light.. I had done all the things in the 11/3/14 We called Tucson Subaru when our Check Engine light came on along with Cruse Control and another light.. I had done all the things in the manual, plus checked the fluid levels. Wendy Angelini felt it was safe to drive and asked us to bring it in. We made an appointment, brought it in and within a short time the problem, a minor one was diagnosed. The lights were fixed and a new part was ordered and was received within a couple of days. Wendy called and we made an appointment. Again a quick fix. The entire staff is clean, friendly, helpful, and willing to assist their customers. The lounge is comfortable, assuring a pleasant wait. It was the best dealership service experiences we have had. Mary & Mike Boggia More

Top-notch Service From the moment I entered the service lane to the point at which I left the dealership, I had a great experience. Wendy, my service adviser, was both From the moment I entered the service lane to the point at which I left the dealership, I had a great experience. Wendy, my service adviser, was both friendly and knowledgable. While waiting for my car's service, I had the pleasure of walking around the showroom and spoke with a few of the sales staff and young women at the front desk. Had I been in the market for a new vehicle, I would have driven one from the lot. Tucson Subaru is truly exceptional. I'll be back. A loyal Tucson Subaru customer, Brad More

Outstanding Service Rep Wendy Angelini Wendy is a truly exceptional Service Rep she personally worked with us when we had a problem pairing up our cell phones and solved a couple of our que Wendy is a truly exceptional Service Rep she personally worked with us when we had a problem pairing up our cell phones and solved a couple of our questions over the phone, saving us a 40 minute drive to the dealer . We have purchased our second Outback from Tucson Subaru based partly in part due to our experience with Customer Service and Wendy and plan to purchase our next Subaru from them even though we moved to another State based on our overall experience at Tucson Subaru. More

Rear Taillight/Dash repair You never want to have to bring your car in for service, especially multiple times, but Wendy makes the difference between a happy customer and an ann You never want to have to bring your car in for service, especially multiple times, but Wendy makes the difference between a happy customer and an annoyed one. It is almost like I am her only customer. The work was done well and very quickly. I know the actual guys doing the work are great as well, but Wendy is the face of Subaru Service for me and she makes the experience. More

Dealer succeeds where Insurance company fails Tucson Subaru's Service Dept. went Above and Beyond the call of duty. I had the misfortune to hit some debris on the road hidden by weeds. We return Tucson Subaru's Service Dept. went Above and Beyond the call of duty. I had the misfortune to hit some debris on the road hidden by weeds. We returned home and changed to the toy tire automakers call a spare and limped to the dealership 62 miles away. I stopped twice to make sure everything was OK, it was. When we got to the dealership the spare was sitting at a funny angle. All was not well. The Dealership started working with the insurance adjustors and we went on a scheduled trip to Virginia so I could officiate at my son's wedding. We kept in touch with the dealership and adjustors. For reasons best known to the insurance company, they insisted on a used part for some of the front suspension. I objected and became quite upset when the part turned out to be damaged and insisted on new OEM parts. The service department removed the damaged goods and installed new parts. Grades: Tucson Subaru A++++, Adjustors F---, Insurance Agent A. We finally received the repaired vehicle one week (and two loaner cars later) after we expected it. The adjustors tried to save less than $100 with the used part. It cost them my good will plus the extra fees for installing then removed damaged goods. Would you want used parts on your cars front end suspension system? I wouldn't, especially considering that most of our driving is high speed Interstate.. More

Great service! Wendy was professional, efficient, very pleasant and kept her promise, looking forward to my next auto service! My Subaru is running superb and the ca Wendy was professional, efficient, very pleasant and kept her promise, looking forward to my next auto service! My Subaru is running superb and the car wash voucher was a bonus. More