Tucson Subaru - Service Center

Pair my cell phone with my car's audio system. I was having trouble pairing my new iPhone with my 2011 Outback's audio system. Marcos Romero and Kevin Gribble were extremely courteous and helpful I was having trouble pairing my new iPhone with my 2011 Outback's audio system. Marcos Romero and Kevin Gribble were extremely courteous and helpful when I pulled into the dealership without an appointment. They had everything up and running in a matter of minutes. I'll certainly be buying my next Subaru from Tucson Subaru. More

First experience Very helpful and courteous, explained everything, nice service department. Courtesy car took me to shop while the car was being serviced and picked Very helpful and courteous, explained everything, nice service department. Courtesy car took me to shop while the car was being serviced and picked me up when it was done. More

fast, professional, courteous There is not a whole lot to say. They did everything they said they would, did it well, did it on time, were very polite. I would happily go to Tucson There is not a whole lot to say. They did everything they said they would, did it well, did it on time, were very polite. I would happily go to Tucson Subaru again. More

Great Service Dan Ford is very knowledgeable, professional and extremely patient. He goes above and beyond his responsibility to provide exceptional service to hi Dan Ford is very knowledgeable, professional and extremely patient. He goes above and beyond his responsibility to provide exceptional service to his customers. Always courteous and polite he gets the job done to his customers satisfaction. We always leave the dealership satisfied. More

major repair Mr. Garret Gebhart is the top-most professional, knowledgeable, personable, patient, courteous, honest, helpful (he made a suggestion which saved me s Mr. Garret Gebhart is the top-most professional, knowledgeable, personable, patient, courteous, honest, helpful (he made a suggestion which saved me several hundred dollars while properly solving the problem) service persons I've ever had the pleasure of helping me. I will choose him again in a heartbeat, to be sure, for any future issues (and I have another major one needing to be done). I hope this praise does not bump him up into an administrative role, because he is superb in working with people/clients -- a salary raise from the dealership would be more appropriate for him . As well, the mechanic who perfomed the service, Mr. Cristobal Gamas (can anyone have a more cool name?) has done a most excellent job, both in providing the required reapair, but also in checking multiple facets of my car's conditiion...and, leaving the engine compartment looking like new, i.e. cleaner that I've seen it since new -- dusty Arizona deposits layers of the stuff everywhere -- it was all gone when I picked up my car! IMO he did not have to do this, but I thank and praise him for doing so. Mr. Gamas is "golden"! Do you undestand my 5-star review now? More

Friendly and Competent Marcos Romero, our Service Advisor, was very responsive and went out of his way to help me understand the many amenities offered by my brand new Outba Marcos Romero, our Service Advisor, was very responsive and went out of his way to help me understand the many amenities offered by my brand new Outback. His team also diagnosed a problem with the exhaust system that soon will be corrected. More

Excellent experience with the service department Marcos Romero was particularly pleasant, efficient, and helpful. We live in New Hampshire but were traveling, and had the car serviced in Arizona. So Marcos Romero was particularly pleasant, efficient, and helpful. We live in New Hampshire but were traveling, and had the car serviced in Arizona. So we were strangers to Marcos and were not regular customers. More

Don't bother with Chat I spent probably 15 minutes on their chat line trying to find out how much a particular scheduled maintenance service would cost, only to be informed I spent probably 15 minutes on their chat line trying to find out how much a particular scheduled maintenance service would cost, only to be informed that someone would have to contact me with that information. How hard is it to look up a price? Now six days later I still have not heard from them. Guess they don't need my business and they will not get it. More

Great Service and teamwork! The team went above any beyond to fix my car's problem! I was very pleased with the quality of care and professionalism. Both sales and service and ev The team went above any beyond to fix my car's problem! I was very pleased with the quality of care and professionalism. Both sales and service and even the email direct service worked together to help. Great teamwork! More

Made the impossible, possible I came in to to have my 2013 Outback serviced. As I was getting ready to wait, I noticed a sign in the lobby saying Tucson Subaru was looking for cert I came in to to have my 2013 Outback serviced. As I was getting ready to wait, I noticed a sign in the lobby saying Tucson Subaru was looking for certain cars to trade or buy. My car was one of the models. So I thought, why not ask what the value was? I had been struggling to make the large payment and was looking to lower my monthly bills. The problem was my credit, it had taken a hit the past few years and now facing retirement I had no idea how to manage the 5 year loan. Gil had the answer! He said he could put me in a brand new CrossTrek XV with a 3 year lease and still save me $67.00 on my monthly payment. No money down. Traci in Finance gave me the happy news I could also have a 3 year maintenance plan, and be covered for 2 years under warranty. A great deal. I was sold and now happy to say I have a great new car and the sunroof I always wanted! Thank you Tucson Subaru! Gail C. More