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Tucson Subaru - Service Center

Tucson, AZ

4.7
2,276 Reviews

2,276 Reviews of Tucson Subaru - Service Center

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January 14, 2023

I was invited by Darla to come in and learn the features of my new vehicle. I love how she got right in the car with me and went over the cool features my new car has. She reinforced what I already knew, sh More

by MKTodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2023 -

Tucson Subaru responded

Thank you so much for your amazing review, we truly appreciate it. Welcome to the Tucson Subaru family and reach out if you need anything. Darla

January 13, 2023

Very personable and made sure the car was done on time so I could go to next appt. More

by mosskelly
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Tucson Subaru responded

Thank You!

January 12, 2023

Brittney really needs help with her customer service skills. When a customer has a concern about the performance of their vehicle take the time to listen. Don't just listen to what the tech is trying More

by clambert
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney Ottaviano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Tucson Subaru responded

Good Morning Carolyn, I am sorry you did not have a good experience here at Tucson Subaru. You are more than welcome to come back and we can have our Shop Foreman go on a test drive with you. I had two separate technicians drive your vehicle and inspect. It is always our goal to ensure you are leaving in a safe vehicle. However, if you feel it is not, we would absolutely be happy to take another look! It was not my intention to make you feel that way, I was only relaying what our technicians found. Please let me know what I can do to help, Thank you, Brittney

January 12, 2023

Professional, courteous, knowledgeable , young man who represents Tucson Subaru very well. Will request Chris in the future. More

by Maynard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Tucson Subaru responded

Thank You!

January 09, 2023

Darla is really personable and very knowledgable. I love my new Ascent but had some questions about the functions on my control screen. She showed me some shortcuts and let me ask all the questions More

by Holly P.
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Tucson Subaru responded

Thank you so much for your wonderful review, I appreciate it so much. Darla

January 04, 2023

Personable, knowledgeable, good communicators. .. That's been my purchasing and servicing experience with Tucson Subaru More

by Sam123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Tucson Subaru responded

Thank you again for the feedback! We look forward to your next visit with us at Tucson Subaru! If you need anything, please don't hesitate to reach out. - Chris

January 04, 2023

Went above and beyond on our 30k service. Great communication. Will be back 60k and whatever else our cars need! More

by valleskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Tucson Subaru responded

Thank you again for the feedback! We look forward to your next visit with us at Tucson Subaru! If you need anything, please don't hesitate to reach out. - Chris

January 04, 2023

I’ve had the best car experience ever at Tucson Subaru, it’s been straight forward and simple. More

by lafoncas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Traci Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica E. Schivone-Rimcoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Tucson Subaru responded

Thank you sooo much for the review.....Traci

January 04, 2023

Exceptional service. Tucson Subaru provided a complimentary multipoint inspection and during the process fixed several issues on my 2020 Outback. The service advisor, Ph More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Gil
May 01, 2023 -

Tucson Subaru responded

Thank you!

January 04, 2023

Great service, very attentive and communicative. I was able to use a loaner and they even gave me the sport trim. It was great More

by tjcox26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Gil
Jan 04, 2023 -

Tucson Subaru responded

Thank you so much for your kind words! Hope to see you next service. :) - Brittney

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