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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,265 Reviews

2,265 Reviews of Tucson Subaru - Service Center

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April 02, 2022

Had to hold for 14 minutes with no response. And beside they played an obnoxious sales message 3 to 4 times each minute which began to give me a headache. And stilll didn't answer. More

by seevince75
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
unknown, never answered call after 14 minutes
March 31, 2022

I like Chris’s demeanor… professional but friendly and warm. An understanding of customer service More

by dlkemw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jade Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2022

I was met quickly and spoken to clearly, so I had no confusion of what to expect. I left understanding what was done and when I should plan a return. Very efficient! Way to go, Jason! More

by Larraine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Arreola
Apr 22, 2022 -

Tucson Subaru responded

Thank you for the kind words! I am glad I was able to make your experience great, and I hope to work with you again!

March 21, 2022

I had a great experience - Chris was extremely efficient, quick and responsive. Highly recommend him. More

by jacqueline.t.hammond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2022

Was really nice meeting Darla. She took all the time needed to answer all my question about the electronics and access paths in the control unit. We reviewed the controls, and she More

by TIMMFELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2022 -

Tucson Subaru responded

You are so welcome. Thank you kindly for your amazing review. Darla

Mar 21, 2022 -

Tucson Subaru responded

I see you are having wonderful adventures already with your new Crosstrek. Keep having fun and we are anytime you have questions ect.. Thank you again, Debbie

March 18, 2022

The experience from start to finish was a resounding 10. I must include the shuttle ride in the 10. More

by Judycuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young woman shuttle driver was just wonderful
March 18, 2022

Great service, great customer interaction. Everything shipshape and on time. Liked the car wash and the coffee! More

by jolaneculhane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordi Acosta
March 15, 2022

This question is about the dealership in general? The dealership is clean, masks and hand sanitizer are available. The snack bar is free with lots to choose from. Lastly, the people are very friendly More

by jericrall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Tucson Subaru responded

Thank you for your review, we really appreciate it. Darla

March 15, 2022

Chris right away eased my Anxiety Knowing I had a Serious ProblemWith MY A.C, More

by MARIAGIOIADEGREGORIO
Customer Service
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2022

Chris was very helpful, explained everything. Communicated while car in shop. Arranged transportation. Good job More

by Triathlontmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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