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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,264 Reviews

2,264 Reviews of Tucson Subaru - Service Center

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November 20, 2021

Chris has excellent communication skills and was very helpful and polite. We would definitely work with him again More

by MW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2021

The folks at Tucson Subaru are always professional, honest, and friendly. The facility is clean and well maintained. Their service is too-notch. More

by ChrisStarg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Boyka
Nov 19, 2021 -

Tucson Subaru responded

We're glad your service went well. We hope to see you in the future.

November 17, 2021

My name is Jeff Siegel and i am a proud Subaru/fORESTER owner for a few years now. I purchased it new at your Dealership. I have worked with Jesse Friedman, he is an excellent representative of your Compan More

by Jsnj47
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Tucson Subaru responded

Thank you Jeff it is always a great day when you come in for service. I will always be happy to help with any of your Forester needs. Jesse Friedman

November 17, 2021

Very attentive and courteous. Darla was willing to work with my schedule to best assist me. Thank you! More

by Manny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Tucson Subaru responded

Thank you for your kind review, I really appreciate it and always here if you have questions. Darla

November 16, 2021

Service department was great! Brittany I’d friendly and helpful. Prompt sigh updates on my vehicle. More

by Wildsoccer85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Tucson Subaru responded

Thank you so much for your kind words, I hope to work with you again in the future! :) -Brittney

November 16, 2021

Brandon was exceptional!!! Great customer service, very attentive to details, answered all my questions and ensured timely service for my vehicle. Wonderful experience!! More

by Longhorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Boyka
Nov 19, 2021 -

Tucson Subaru responded

Thank you for the positive feedback, I am glad we were able to provide a great experience during your visit and we look forward to working with you again!

November 16, 2021

The reason I have a Subaru is because I think it is one of the most reliable and safest vehicle‘s available. And my experience at the Subaru dealership has always been the best! Service is great, people ca More

by gail321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2021

The dealership is clean, the service is great, the staff are all friendly and helpful, and their work is excellent. More

by diana.ede
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Felix Thwaits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Tucson Subaru responded

Thank you for taking the time to leave a review!

November 15, 2021

Excellent service, quick easy process and a comfortable area to wait for my vehicle. Matt was easy to work with and friendly. More

by Katy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Felix Thwaits
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Tucson Subaru responded

Thank you for the awesome review!

November 15, 2021

When I got my oil change they said I needed a new When I got my oil change they said I needed a new cabin air filter and asked me if I wanted to pay $60+ dollars for it. I thought I should check More

by DJ
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Jesse Friedman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Tucson Subaru responded

My name is Scott Gregg and I am the service director here at Tucson Subaru. I am very sorry that you feel this way. We do shop our prices all the time to make sure we are competitive. Repair Pal is a nationwide company that monitors prices for just about any auto repair service that is performed so that consumers can take a quick look to see if the pricing is reasonable. Repair Pal shows an average cost for cabin air filter replacement of $63.00 to $83.00 with average labor costs between $33.00 and $42.00 and parts between $30.00 and $41.00. This is pre-tax. We are at $57.33 pre tax and below even the low end of the national average. https://repairpal.com/estimator/cabin-air-filter-replacement-cost is a link to the report at Repair Pal. Certainly if we had a new filter in hand we could have slid it in at no charge, but, the techs move these cars quickly. They check the cabin air filter, put it back in and park the vehicle while they are waiting for approval. If approved, they have to pull the vehicle back in, go to the parts department and get the new cabin air filter and install it. This all takes time, it is not a simple as just sliding a new one in. Again, I am sorry you feel the cost was too much but as you can see, we are below the national average. I thank you for being a Tucson Subaru customer and if you would like to discuss further you can contact me at 520-290-4243.

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