Matthew Felix Thwaits
Matthew Felix Thwaits at Tucson Subaru
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Matthew Felix Thwaits

Service Advisor

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

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4.8
37 Reviews

Dealership Experience

3 yrs, 11 mos

Industry Experience

3 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.8

37 Reviews

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37 Reviews of Matthew Felix Thwaits

March 25, 2024

Dealership Rating
Employee Rating

My specific need was handled promptly and cheerfully by Matt. He provided a loaner car if needed. More

by TucsonLynne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 21, 2024

Dealership Rating
Employee Rating

Excellent attention to detail. Friendly and welcoming. The sales and finance departments were great to work with. More

by linnkari1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 03, 2024

Tucson Subaru responded

Thank you so much for the wonderful review! Enjoy your new Car! -Monica

February 08, 2024

Dealership Rating
Employee Rating

i really liked the dealership and how they ran the establishment, it was very professional, yet welcoming! i’m glad i chose to buy a car from subaru! More

by regan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 08, 2024

Tucson Subaru responded

You and your mom were so great to work with! Enjoy your new Subie!~Jennifer

Feb 09, 2024

Tucson Subaru responded

Thank you so much for your kind review, we appreciate it. Darla

Feb 10, 2024

Tucson Subaru responded

Thank you for the review! - Joseph Z

December 11, 2023

Dealership Rating
Employee Rating

This is the top rated Subaru dealer for a reason. The people are great, they do what they say they are going to do, and are always cheerful as they do it. More

by djparkin01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Gregg, Brittney Ottaviano

Dec 18, 2023

Tucson Subaru responded

Thank you so much for the wonderful review. We love taking care of all of our Subaru family. Scott G

September 02, 2023

Dealership Rating
Employee Rating

Very pushy service employees - don't go here unless you WANT TO PAY WAY MORE! More

by finallybbs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 11, 2023

Tucson Subaru responded

Hello, my name is Scott Gregg and I am the service director at Tucson Subaru. We strive to provide an extraordinary service experience for every customer, every time. I am sorry if you do not feel that way. We feel it is our responsibility to provide every customer with the recommended needs of their vehicle and let them decide what they would or would not want to proceed with. We believe in full transparency and no pressure. If you would like to discuss this further, please contact me at sgregg@tucsonsubaru.com or call me at 520-290-4243. Thank you for your feedback and thank you for being a Tucson Subaru customer.

August 14, 2023

Dealership Rating
Employee Rating

This Subaru dealership is very well kept. The staff was very friendly. Estevan Rosas, was kind,patient and very professional and knowledgeable about the Subaru product he was selling us. We More

by salbeltran7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 14, 2023

Tucson Subaru responded

We really appreciate it! Thank you!

Aug 14, 2023

Tucson Subaru responded

Thank you for the review!!! Traci

July 23, 2023

Dealership Rating
Employee Rating

Chris Valencia was patient and explained our situation very well. I had the distinct impression he was interested and wanted to get us back on the road again. More

by dieter.berninger41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Valencia

Jul 27, 2023

Tucson Subaru responded

Thank you so much! We really appreciate it!

July 03, 2023

Dealership Rating
Employee Rating

Darla was professional, polite and was very helpful in explaining all of the controls to my new Forester. This is the second time we have visited with Darla as it's our second Forester in 3 years and she More

by roneug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Traci Roberts, Darla Muckley , Sean Johnson

Jul 03, 2023

Tucson Subaru responded

Thank you for the review!! Traci

Jul 03, 2023

Tucson Subaru responded

Thank you for your kind words and review, I appreciate it. Darla

June 25, 2023

Dealership Rating
Employee Rating

Kevin was absolutely phenomenal during my purchase. He was not only a remarkable salesman, but an ambassador. I wish I had purchased my previous vehicles from him! More

by Sigmapi21
Sales Price Transparency
Recommend Dealer
Yes
Jun 26, 2023

Tucson Subaru responded

Thank you for the Review!

Jun 26, 2023

Tucson Subaru responded

Thank you !! ; ) Louie A

Jun 27, 2023

Tucson Subaru responded

Thank you! ~Jennifer

Jul 03, 2023

Tucson Subaru responded

THANKS! _KG

June 20, 2023

Dealership Rating
Employee Rating

I needed to order a vehicle since there were none, that I wanted at the dealership. Jose is a very pleasant person to work with. He is knowledgeable about the process of purchasing a car and answered my n More

by JSnewCrosstrek
Recommend Dealer
Yes

Other Employees Tagged: Curt McHenry , Jose Arizaga, Terry Iseminger

Jun 20, 2023

Tucson Subaru responded

It was a pleasure helping you find your vehicle!

Jun 29, 2023

Tucson Subaru responded

Thank you for the Extraordinary review! - Curt

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