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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,269 Reviews

2,269 Reviews of Tucson Subaru - Service Center

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November 04, 2021

Fast helpful service. My car was ready earlier than I expected. Everyone was on the job More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Mumma
Nov 08, 2021 -

Tucson Subaru responded

Thank you for the kind words! Looking forward to seeing you next service! Jason

November 04, 2021

Chris was helpful when I brought my car in for some minor issues. He contacted me to let me know that my headlights are self adjusting and can’t be manually adjusted and the issue with my Bluetooth could not More

by Cme_bowie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Norris
Nov 05, 2021 -

Tucson Subaru responded

Thank you so much for your wonderful review, We are here to assist if you need us. Darla

Nov 05, 2021 -

Tucson Subaru responded

Thank you for sharing your experience and for leaving a review! -Steve N

November 04, 2021

Dishonest outfit tried to sell me $70 oil change, which had been done (elsewhere) on the previous day. I had only taken my car in for a manufacturer recall. Big racket going on. Beware or you will be bilke More

by Jadajing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brittney Ottaviano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Tucson Subaru responded

Hi, my name is Scott Gregg and I am the service director here at Tucson Subaru. I am very sorry that you feel this way but I want to assure you that we would never try and sell anyone anything they do not need. We do not do business that way, never have, never will. While performing the recall on your vehicle and doing the free multi-point inspection, the technician noted that it appeared the oil drain plug gasket was leaking. The only way to repair this would be to drain the oil and remove the plug and replace the gasket. This is what was recommended. It was obvious that your oil had just been changed, the only reason we recommended it to you was to resolve the leak. It is our responsibility to our customers to report what we find while doing an inspection on the vehicle. At that point it is completely up to you, the customer, to decide how you would like to proceed. We spoke about this on the phone and hope you do in fact feel better about us now. I want every customer to have an extraordinary service experience and we have a stellar reputation here at Tucson Subaru of honesty and integrity.

Nov 27, 2021 -

Jadajing responded

Dishonest! Enough said! Beware.

Nov 28, 2021 -

Jadajing responded

I did receive a response from The Subaru dealership service director. His view is that a miscommunication occurred, and nothing dishonest transpired.

November 03, 2021

My dealing with Subaru has been excellent my service assistant Brittney has been fantastic she’s been attentive and all my vehicles and dealings with this dealership making sure everything is done prope More

by jtsmaragdas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittney Ottaviano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Tucson Subaru responded

Thank you so much for your kind words Mr. Smaragdas, it is always a pleasure working with you and I hope to see you in the future! - Brittney

November 03, 2021

Professional and courteous with good time management. Kept me informed about status of the work preformed. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2021

No no no no no no no no no no no no no no no More

by azemkay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Boyka
Nov 03, 2021 -

Tucson Subaru responded

Thank you for the positive rating.

Nov 03, 2021 -

azemkay responded

I wrote a nice note. Because it was only 12 words, it was rejected and I could not move forward. So I gave you FIFTEEN words which was a commentary on the 15-word minimum. It’s sill, stupid, annoying, and unnecessary!

November 03, 2021

First visit to Tucson Subaru and it was a good one. Brandon took the time to confirm what the appointment should cover. He reviewed our maintenance history as well. The dealership is impressive, great More

by Gillispies4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Boyka
Nov 03, 2021 -

Tucson Subaru responded

Thank you for the positive feedback, I am glad we were able to provide a great experience during your visit and we look forward to working with you again!

November 02, 2021

Love Encore was a good experience and Darla did a great job with getting us to know our new car better. More

by robdizon
Recommend Dealer
Yes
Employees Worked With
Darla
Nov 02, 2021 -

Tucson Subaru responded

Thank you so much for your kind review. Darla

November 02, 2021

The service was excellent. He explained everything and got me in and out timely. Very professional and efficient. I typically don’t use a dealership for service, but I’m considering continuing using them More

by Carol
Recommend Dealer
Yes
Employees Worked With
Brandon Boyka
Nov 03, 2021 -

Tucson Subaru responded

Thank you for choosing Tucson Subaru. Thank you for the positive feedback!

November 02, 2021

Brandon was great, professional and courteous, and was not only able to answer questions about my service but additional questions about safely modifying my Forester with off-road wheels and tires. More

by jryder31
Recommend Dealer
Yes
Employees Worked With
Brandon Boyka
Nov 03, 2021 -

Tucson Subaru responded

Thank you for the positive review, I'm glad we could provide a great experience.

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