Tucson Subaru - Service Center

I am extremely disappointed with the service here. I have a 2021 crosstrek and have had to bring it to the service department two times. Both times I have brought my car in, my concerns were immediately dism a 2021 crosstrek and have had to bring it to the service department two times. Both times I have brought my car in, my concerns were immediately dismissed and invalidated (before a technician could even look at my car). The first time I brought it in was for a rattling sound coming from the undercarriage. Both the technician and the service person I worked with insisted that the sound didn't exist and nothing was wrong with my car. They tried to blame the sound on a backpack zipper and then on leaves that were on the floor of my car. It wasn't until I requested a test drive with the technician that they finally admitted there was in fact a rattling sound. Turns out, there was a problem with the struts and they had to be replaced completely. I brought my car in once again after this for a separate issue and was greeted the same way. My concerns were dismissed before a technician even looked at the car. I don't know if it is because I am young or because I am a woman, but the way I have been treated here is unprofessional, disrespectful, and rude. I am extremely disappointed with Tucson Subaru and wouldn't recommend their services to anyone. More

Darla was an expert at showing me all of the things my new Subaru Outback can do. She’s very personable and friendly and was very flexible with how we met (Zoom vs. in-person). Thanks Darla’ new Subaru Outback can do. She’s very personable and friendly and was very flexible with how we met (Zoom vs. in-person). Thanks Darla’ More

I have been using Tucson Subaru’s service department for some time. I am extremely grateful for the professional help of Jesse Friedman, service advisor! some time. I am extremely grateful for the professional help of Jesse Friedman, service advisor! More

I was pleased with the quality of service and the friendliness of the staff during my recent visit for a tune up for my 2012 Forester. friendliness of the staff during my recent visit for a tune up for my 2012 Forester. More

I made an appointment for an oil change and mentioned recently purchasing the car. After 2 hours I walked up to Jessie’s desk and he said he was just about to go find me. He then handed me a list of sugg recently purchasing the car. After 2 hours I walked up to Jessie’s desk and he said he was just about to go find me. He then handed me a list of suggested services that totaled over 5K dollars, including “alignment with new tires” and “rear wiper replacement” (on there twice although there’s only 1 rear wiper) When I asked about this he was condescending, answered 3 different phone calls in the middle of our conversation, then said “some people want to fix things before they become an issue but if I want to let it run to the ground that’s fine”. He said the new tires were on there because they “hadn’t noticed the tires are new” (they were purchased 2 weeks ago). I left the dealership wondering why expert mechanics would have a difficult time identifying new tires and why they were so eager to add a list of excessive services that they are not able to justify. Jesse was extremely disrespectful, I will not be back. More

From the moment I stepped out of my car thru the decision making, purchase and service every experience has been exceptional. Every employee I come into contact with greets me with a smile and asks how they making, purchase and service every experience has been exceptional. Every employee I come into contact with greets me with a smile and asks how they can help. I really do feel like I'm a part of the Subaru family, and I'm thrilled with my Subaru Outback! More