Tucson Subaru - Service Center

The employees are courteous, knowledgeable and explain things intelligently. They try to anticipate the customer’s needs and are attentive about addressing issues that come up. things intelligently. They try to anticipate the customer’s needs and are attentive about addressing issues that come up. More

Despite a very busy department and technical difficulties with computer systems down, my service advisor Jesse Friedman remained calm, patient, polite and even maintained his sense of humor! Thank you! with computer systems down, my service advisor Jesse Friedman remained calm, patient, polite and even maintained his sense of humor! Thank you! More

I could not say anything negative about this dealership and and the maintenance group in particular. They are super kind and efficient. Thank you Tucson Subaru. and and the maintenance group in particular. They are super kind and efficient. Thank you Tucson Subaru. More

This dealership was great, when I was buying the car a few years ago. The service backend however has been a different experience. The recent CDC ruling on masks is being used here as an excuse to eff few years ago. The service backend however has been a different experience. The recent CDC ruling on masks is being used here as an excuse to effectively pretend the pandemic is over as far as I can tell at the dealership. Their masked employees (of which there are few) are constantly removing their masks to talk to each other and are interacting with customers without masks both inside and out. They are paying lip service to the continuing situation at best. If you care about the health of others an abundance of caution is advised when dealing with anyone on site. Communication is also lacking. Be prepared to make follow up calls if they do not contact you about notes left on your web submitted requests. I had asked to have fog lights installed on my car in my initial submission and had to re-contact them at a later date as there was zero follow up for days. This might seem like a small detail, but it signals whomever is reading those fields is not paying attention. Secondly, you can't trust their allotted time for work. They were well over their own worst case estimations in a simple tire rotation and oil change. Don't make any plans if you are taking your vehicle in for service here. I will no longer be taking my vehicle to this dealership after my experiences today, and quite frankly I would suggest you take yours to a service center that is going to respect your time more. More

This is the best car dealership with which I have interacted in my life, and I'm 74. Each employee is grounded, professional, knowledgeable and friendly. Jesse Friedman, Service advisor, was attenti interacted in my life, and I'm 74. Each employee is grounded, professional, knowledgeable and friendly. Jesse Friedman, Service advisor, was attentive to and addressed my concerns. My visit was effortless, not stressful. Thank you! A shout out to Roman - very helpful. More

I met with Steve Norris for a Subaru Love Encore appointment. My 2021 Crosstrek Premium has a lot of new technology that I found super intimidating. He explained everything I needed to know and appointment. My 2021 Crosstrek Premium has a lot of new technology that I found super intimidating. He explained everything I needed to know and completely demystified it for me. Now I am a very happy Subaru owner! ✨I rate him 10!🌟’s More

Darla was wonderful! She patiently went through all the bells & whistles on my new Subaru Forester, letting me do the touching & voice commands so I’ll remember how when she’s not with me! She’s amazing!! bells & whistles on my new Subaru Forester, letting me do the touching & voice commands so I’ll remember how when she’s not with me! She’s amazing!! 👏👏👏 More

Very quick, friendly and time needed for service, outstanding person outstanding person More