Tulley BMW of Nashua

From the moment that I walked into the dealership seeking information regarding the BMW 3 series I felt welcome. Joe greeted me with a friendly smile and asked what brought me to the dealership and wanted to information regarding the BMW 3 series I felt welcome. Joe greeted me with a friendly smile and asked what brought me to the dealership and wanted to know how he could be of help. I explained that I was just there to inquire about the product and that my lease would not be ending for another three months and explained that I wanted to keep my payment at a specific amount. He allowed for me to test drive the 3 series and explained the options that were available. I appreciated the fact that he did not pressure me in any way into making a decision that day and explained to him that I was still shopping around. After test driving several cars, I finally decided to go with the BMW. I met with Joe again to order my new car. I found the process to be very easy and was very impressed with Joe's knowledge. My vehicle was manufactured and shipped more quickly than expected. through the process, Joe kept me updated through phone calls. On the day of the closing, the process again was very smooth and we were in and out in a timely manner. He explained the vehicle and the options completely and stated that if I had any questions that he would be available to answer them for me. Overall, one of the best experiences from start to finish. I have found the BMW 3 Series to be a great car and am grateful I was able to lease it at the price that I was looking for. More

I had a very wonderfull experience with Tulley BMW. From the moment I went in and asked questions and was just "gathering info" to when I picked up my vehicle just recently, it was a pleasure to work with t the moment I went in and asked questions and was just "gathering info" to when I picked up my vehicle just recently, it was a pleasure to work with them. They were very prompt with returning my emails/phone calls and had all my questions answered. I did not feel pressured at all when I walked in, and enjoyed being able to roam around the lot at my leisure, instead of being swooped in and confronted with the "in your face approach." For that I was very appreciative. I would most certainly do business with them again and look forward to purchasing my next BMW through them! More

The contact was initially via e-mail using the BMW's "Build Your Own" on-line. Len Bellacicco responded very quickly and offered a very good deal that I ultimately went with. He was friendly, approach "Build Your Own" on-line. Len Bellacicco responded very quickly and offered a very good deal that I ultimately went with. He was friendly, approachable and extremely helpful. He answered all my questions and went out of his way to help me find a way to get the BMW Apps option after production has started (no change can be accepted then). I wish I had a little more time between the order and production to catch my mistake in forgetting to add that option. Len has handled all my other changes like adding accessories and not doing a trade in, etc. very efficiently. The paperwork did have some errors but ultimately the end price was not impacted and proper paperwork redone for me by Emily. Post sales and delivery follow up was exceptional. Len went over all the important functions in the car to get me started. He paired my iPhone for me and pointed me to the on-line resources as well. More

Joe MacIntosh was excellent in advising me, regarding the order and purchase of a new BMW 135i. Joe kept me updated on a regular basis regarding the building, shipping, and dealer prep. He was also instrum order and purchase of a new BMW 135i. Joe kept me updated on a regular basis regarding the building, shipping, and dealer prep. He was also instrumental in making all the arrangements for the snow tire package and installation scheduling. I am very pleased with Tulley BMW overall, both the sales department (Joe MacIntosh specifically), as well as the maintenance department, and I would recommend this dealer to anyone interested in buying a BMW. More

Joe MacIntosh was great to work with! His follow up was incredible and his knowledge of the vehicle made us very comfortable with our purchase. We would definately recomend Tulley BMW and more specificall incredible and his knowledge of the vehicle made us very comfortable with our purchase. We would definately recomend Tulley BMW and more specifically Joe! More

I would highly recommend Tulley BMW: They offer a very I would highly recommend Tulley BMW: They offer a very professional and friendly atmosphere, and extremely knowledgeable employees. Our main focus w I would highly recommend Tulley BMW: They offer a very professional and friendly atmosphere, and extremely knowledgeable employees. Our main focus was with Len Bellacicco, who sold us a BMW 328i. He made us feel very comfortable, and followed up our initial visit with a low-key phone call. We purchased the BMW on our second visit: Emily Gallagher went over the financials, and Len sat in the BMW with us to explain things. We are very happy with our purchase ! More

Tulley Mazda made the whole buying process a breeze. Johnny K was great to work with, and we are loving our new CX5. I would definitely recommend it! Johnny K was great to work with, and we are loving our new CX5. I would definitely recommend it! More

MY overall experience with Tulley was that of very poor customer service, no follow through, dishonesty, and disregard to customer complaints. I'm sure I can't speak for everyone in the dealership, after a customer service, no follow through, dishonesty, and disregard to customer complaints. I'm sure I can't speak for everyone in the dealership, after all one of the sales managers was very helpful. However,upon purchasing my new car the dealership did not give me more then one set of keys to my vehicle. Following up with them to resolve the issue has been a total slap in the face. One simple little task seams to be overly complicated for them and for the most part I've received nothing but attitude; especially from the service department. And to top it all off, they called me to tell me that if the key that is mailed to me gets lost that it'll be my responsibility and I'll have to pay for it myself...yet, it's the dealership that made the mistake and it's becoming my fault and responsibility to get an additional key for my 20k purchase. In addition to the key fiasco, I was told my first service 5k maintenance was free only to find out that the Sales Rep misinformed me and that they'd do me a favor and give me 50% off the service....seriously!? I was the one misinformed, and for such a small price shouldn't they have followed through with the mistake the Sales Rep made? The dealership was great to me when selling me my Mazda,and at first I was really excited to work with them. Unfortunately, once I signed the papers it’s been nothing but multiple issues of unsatisfactory customer service and I haven’t even owned my brand new car for more then a year. Totally disgusted. More

I was very impressed with my experience at your dealership. From viewing and test driving your vehicles to making a purchase your staff was nothing short of topnotch. Everything was presented to me dealership. From viewing and test driving your vehicles to making a purchase your staff was nothing short of topnotch. Everything was presented to me in a professional manor and all my questions regarding my purchase were answered thoroughly. Frank Chafe extended the offer to contact him whenever I may need to in order to answer any future question I may regarding my new BMW. He also made an appointment with me so that I can come back to the dealership so we can go over my vehicle throughly with a technician so I understand all the options my new vehicle has to offer. In closing Thank You again for an excellent buying experience and I look forward to doing business with your dealership in the future. Regards, Rob Davoli More

From the moment I stepped into the dealership and was greeted by Leo till the time I left with the car I was treated fantasticly. the friendliness and the depth of knowledge was almost overwhelming. Also greeted by Leo till the time I left with the car I was treated fantasticly. the friendliness and the depth of knowledge was almost overwhelming. Also the professionalism and courtesy of Brett Robinson in the finance department made it a very delightful experiance. My hat is off to the staff of Tulley BMW. Thankyou again James L.Rivers More