I test drove a 2008 BMW X5 last weekend at Tulley BMW in Nashua. After getting quotes from three different dealers, I found the best deal from a dealership 2 1/2 hours away. I informed the salesman at Tulley of my decision to drive to get a fantastic deal, and later received a very threatening and unprofessional voice mail message from the sales manager. In his message, the sales manager said that if I decide to get a good deal 2 1/2 hours away, I better be willing to drive that far for service as well. He then went on to state that it would be in my best interest to go in and work a deal with him, or I would be waiting at least three weeks for service and I would never be given any sort of a loaner car since I wasn't one of their customers. When I heard this, I immediately called the general manager and received the same exact response from him.
Being that Tulley treats customers in this manner, and it is the only local dealer close to me, BMW has lost a customer. We bought an Acura from a truly outstanding dealership, which is also located in Nashua. I wouldn't recommend them to anyone.