Tuscaloosa Ford

Great Experience I recently purchased a a Ford Mustang from this dealership the service I received was outstanding. My sales person Austin Craig was great he went abov I recently purchased a a Ford Mustang from this dealership the service I received was outstanding. My sales person Austin Craig was great he went above and beyond to make sure I got the best service and a great price even his wife was a great help and was very encouraging when I thought I couldn't get financed. I would recommend this dalrship to any body. So if you re looking for a great car at a great price go see Austin Craig. More

Great customer service!! Happy Monday! I recently came in to start looking for a new vehicle and Marcus Smith was the salesman that assisted me. He was VERY helped and his cus Happy Monday! I recently came in to start looking for a new vehicle and Marcus Smith was the salesman that assisted me. He was VERY helped and his customer service was excellent. He even gave me some tips on how to properly prepare to purchase the car that I desire. When I come back, I will definitely make sure to connect with him again as my salesman. Thank you Marcus!! More

Great I would like to thank Jim Phillips, Adam, and the rest of the staff for doing a great job getting me in my new Ford F-150. The Copenhavers are also g I would like to thank Jim Phillips, Adam, and the rest of the staff for doing a great job getting me in my new Ford F-150. The Copenhavers are also great guys. The group they have at Tuscaloosa Ford will get the deal done and get you in a great vehicle. Super friendly and helpful. They will even allow you to be a little wushu washy if that's what it takes to find the right vehicle and set up for you. Thanks to the group that helped me. I would strongly recommend this dealership to anyone. More

Respectful, quality service Louis was great with a tremendous amount of respect for my time, but also took time to answer my children's questions even though like myself, he knew Louis was great with a tremendous amount of respect for my time, but also took time to answer my children's questions even though like myself, he knew they had nothing to do with the purchase, but respected them just as he did my wife and I. I would recommend louis to anyone interested in the purchase of a new or used automobile and the dealership has quality practices that have kept me coming back. More

Was told $1000 for parts and labor for an $80 job. I was having a starter issue with my vehicle. Had it towed to Townsend ford to be checked. Was told the problem was my fuel pump and with parts, labor I was having a starter issue with my vehicle. Had it towed to Townsend ford to be checked. Was told the problem was my fuel pump and with parts, labor and tow would be approximately $1000. I told them not to touch my car. I had it towed to a different shop. The problem WAS a starter problem and caused $80 to fix. That mechanic told me that Townsend was attempting to rip me off. I met with the owner to complain. He admitted that his shop uses machines to diagnose problems and his mechanic may have been "motivated by greed" after seeing a big ticket item. He did offer to refund my tow bill and money for the wrong diagnoses. I took it. I also reported him to the BBB and State Attorney General's Office. Amazingly, every time I write a bad review, it disappears. When it does, I'll just write another one. Please don't take your car here. More