Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Tuscaloosa Ford

Tuscaloosa, AL

Overview
Reviews
Vehicles
4.6
240 Reviews
Tuscaloosa Ford is a New and Used Ford Dealer located in Tuscaloosa, AL, proudly serving the surrounding Birmingham area with new and used vehicles for sale. We also offer the highest quality auto service and car repair in Tuscaloosa. Whatever your automotive need, we are ready to assist you! Customer satisfaction is the top priority and we'd love to hear from you with any questions, concerns, or any other feedback. At Tuscaloosa Ford, we proudly serve the great Tuscaloosa area with outstanding service and rock-bottom pricing. Less than an hour away, we also offer Birmingham residents an alternative choice for your next new Ford vehicle. We have a strong and committed sales staff with many years of experience that are set on satisfying our customers' needs. We invite you to browse our new and used inventory here on our website, request more information about vehicles, set up a test drive or inquire about financing. You can also learn more about our parts and service departments, and check out the latest specials.
Contact Dealership

5801 McFarland Blvd E

Tuscaloosa, AL

35405

Directions

By Type

Showing 240 reviews

December 09, 2023

The salesman Louis was very knowledgeable and the whole process went very quickly and I love my new Explorer. More

by ann.vanderford58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Essman
Report | Print
Dec 09, 2023 -

Tuscaloosa Ford responded

Thank you for your positive feedback. We're glad to hear that Louis was able to assist and that you're enjoying your new Explorer. At Five Star Tuscaloosa Ford, we value your business.

Helpful
December 08, 2023

We had the best experience. Found the vehicle we wanted online was ready when we got there. Everything was prefect. More

by megandinc07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared
Report | Print
Dec 08, 2023 -

Tuscaloosa Ford responded

It's good to hear your online buying experience at Five Star Tuscaloosa Ford went smoothly and met your expectations. Thanks for the positive feedback.

Helpful
November 26, 2023

Great experience, great service. Purchasing my truck was so quick and easy. Could not be more pleased. More

by Cowanortho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Nov 27, 2023 -

Tuscaloosa Ford responded

We appreciate your positive feedback about purchasing your truck with us. It's our pleasure at Five Star Tuscaloosa Ford to make each purchase fast and convenient. We're glad you appreciated our service standards, thank you again!

Helpful
November 22, 2023

I WENT TO HAVE A BULB REPLACED. ..$642 LATER MY HOOD SENSOR LIGHT STAYS ON...NOW ITS MY FAULT...THEY WON'T FIX IT..SAID IT WAS LIKE THAT WHEN I BROUGHT IT IN...A LIE!!!! IF I CAN PAY More

by prissyj205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nic Peters
Report | Print
Nov 28, 2023 -

Tuscaloosa Ford responded

Hello, We sincerely appreciate you taking the time to provide your feedback. We strive to provide positive and transparent service experiences for our guests and I'd like to speak with you regarding your recent visit. If you would like to discuss this further, please contact me directly at your earliest convenience. Thank you, Nic Peters Service Manager npeters@fivestaronline.net

Nov 28, 2023 -

prissyj205 responded

TRIED TALKING TO YOU... IT'S USELESS..I WILL NOT BE GETTING MY CAR SERVICED FROM TUSCALOOSA FORD NEVER AGAIN!!! And I use to like them, but now they are conniving liars!!! and over priced,!!

Helpful
November 07, 2023

The very best experience I have ever had in buying a vehicle! Literally everyone I dealt with was professional, personable and extremely helpful. Chase, Sean, Dana - Thank y'all for making it so easy! More

by lewis
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chase, Sean, Dana, Jeff, Jackie
Report | Print
Nov 07, 2023 -

Tuscaloosa Ford responded

We appreciate your kind words and are glad to hear that our staff contributed to a positive experience at Five Star Tuscaloosa Ford. We're particularly proud of our delivery team’s efficiency. Safe travels with your new truck!

Helpful
November 05, 2023

Jason Holmes at Tuscaloosa Ford was outstanding in listening too and answering all my questions. He kept me updated on the progress of delivery of my my vehicle all the way to the end. I would highly More

by terrydavid271
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Holmes
Report | Print
Nov 05, 2023 -

Tuscaloosa Ford responded

We appreciate your high rating and comment about Jason at Five Star Tuscaloosa Ford. It's comforting to know he was communicative throughout the delivery of your vehicle. Much obliged for recommending us.

Helpful
October 27, 2023

I would give 0 stars if possible! !! My husband has been multiple times to have his truck worked on only for him to get it back and it literally be leaking oil the same day! More

by cameronsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Oct 28, 2023 -

Tuscaloosa Ford responded

Hello, We take your feedback seriously here at Five Star Tuscaloosa Ford. I want to connect with you in regard to the care our Service Team has provided for the oil needs of your husband's truck. Please email me your contact information so that I can reach out to you. Thank you, Nic Peters Service Manager npeters@fivestaronline.net

Helpful
October 04, 2023

They have very friendly and knowledgeable salesmen. Great service with reasonable prices. I was shown a virtual video of the truck I wanted to purchase. The salesman was able to answer all the question More

by Cls74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack and Gabe
Report | Print
Oct 04, 2023 -

Tuscaloosa Ford responded

Congratulations on your truck! We are so happy to read that our Sales and Service Team was very friendly, knowledgeable, and able to answer all of your questions during your visit. Thank you so much for the positive feedback and 5 stars. It is great to know that you enjoyed your experience working with our team at Five Star Tuscaloosa Ford, and please feel free to reach out to us if we can be of any assistance in the future.

Helpful
September 14, 2023

Professional employees and quick with buying process. Awesome truck my first new truck. Buy in confidence More

by mrfamu03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter and Dana
Report | Print
Sep 15, 2023 -

Tuscaloosa Ford responded

Thanks for the five-star review. Our Sales Department strives to meet all our customer's needs and expectations promptly. If you have any more automotive needs stop by Five Star Tuscaloosa Ford.

Helpful
September 11, 2023

Great sales team, fast service. You had the right car at the right price for us. Thanks again, Tuscaloosa Ford! More

by dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter, Spencer
Report | Print
Sep 11, 2023 -

Tuscaloosa Ford responded

Thank you for taking the time to leave this positive review, Dan. It was our Sales Team's pleasure to provide a great dealership experience at Five Star Tuscaloosa Ford. Congratulations on your new vehicle.

Helpful
1
...
3
4
5
...
24