Tustin Lexus

Was provided loaner car, but was told it should be ready about 1 1/2 to 2 hours. I decided to stay in the area, as home was over 40 minutes away. Came back to dealership about 3 hours later and didn’t get about 1 1/2 to 2 hours. I decided to stay in the area, as home was over 40 minutes away. Came back to dealership about 3 hours later and didn’t get car for over another hour. Total time was about 4 hours. Too much wasted time. All employees were very apologetic, but would rather them tell me to pick up tomorrow. Previous appointment was another delayed time. More

Accommodating and ready to answer the customers inquiries in the car pricing and features added to the car in the car pricing and features added to the car More

I was sent a discount coupon in a email for a synthetic oil and filter change for $59.95 but when I got to the dealer the price was $69.95. It was explained that the lower price was for a 4-cylinder engin oil and filter change for $59.95 but when I got to the dealer the price was $69.95. It was explained that the lower price was for a 4-cylinder engine and I have a V6. No where in the coupon did it specify a difference in the number of cylinders in the engine. So the dealer nicked me for an extra $10. I guess that’s just how they roll these days. More

Joseph and the Tustin Lexus Team were responsive, courteous, and very professional. Joseph listened to want we wanted and followed through to find our new Lexus. courteous, and very professional. Joseph listened to want we wanted and followed through to find our new Lexus. More

Great Service. Recommend to all , quick and easy. Will go there for all of my Lexus needs Recommend to all , quick and easy. Will go there for all of my Lexus needs More

I just purchased a Lexus RX 350 and I love it. The process was smooth. Eddie, our sales rep was very kind. He communicated well. He is well versed in his knowledge of these cars, was caring and no The process was smooth. Eddie, our sales rep was very kind. He communicated well. He is well versed in his knowledge of these cars, was caring and not pushy. Patrick helped with the financial end of the transaction. He was professional, and gave us all the info we needed to make our decision. We had an overall great experience at this dealership. More

Alex knew what was wrong with our vehicle right away, got straight in gave us a loaner and picked up our car just in time to head back to Arizona. Best dealership I’ve had to deal with ever. straight in gave us a loaner and picked up our car just in time to head back to Arizona. Best dealership I’ve had to deal with ever. More

My first large purchase as a widow. Jaime was so kind to me. I was comfortable with the whole process. Jaime was so kind to me. I was comfortable with the whole process. More

Professional service. Facility and service quality are ver good. I will recommend this place. Very good. Facility and service quality are ver good. I will recommend this place. Very good. More

My Service Advisor Steve R. was extremely helpful and worked to get me through the service department meeting my difficult time constraints. Requested work was done without an was extremely helpful and worked to get me through the service department meeting my difficult time constraints. Requested work was done without any problems and I was back on my way. Highly recommend Steve and Tustin Lexus. More