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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
2,234 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 2,234 reviews

March 22, 2026

My service writer Rick is my only connection with this dealership. He is always very nice More

by Rosiland
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Service writer
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Mar 25, 2026 -

Tustin Lexus responded

Hello Rosiland, Thank you for taking the time to share your feedback with us. We truly appreciate you recognizing Rick— he's a valued part of our team, and it's wonderful to hear that he consistently takes great care of you. At the same time, your 3‑star rating lets us know that there's more we can be doing to strengthen your experience with our dealership beyond your interactions with Rick. Our goal is to provide exceptional service at every step, and we'd love the opportunity to learn what we can improve to better support you in the future. If you're open to sharing any additional details about what we could have done better, I'd be grateful to speak with you personally. Thank you again for your feedback and for giving us the chance to improve. We look forward to providing you with a five‑star experience on your next visit. Warm regards, Carl Tetiva Parts & Service Director Tustin Lexus ctetiva@group1auto.com

March 21, 2026

Sales rep, Moses, was awesome. Appreciated his help and everyone else involved in the transaction. More

by Steve.Hamel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moisei Shlomaiev
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Mar 24, 2026 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 21, 2026

I had a good impression with staff: saleperson Jonathan Yiao and Finance staff Patrick. Jonathan Yiao was nice, helpful, honest, sincere, professional, easy to talk to. He answered my questions about the More

by quynhdaont
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Yiao and Patrick
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Mar 23, 2026 -

Tustin Lexus responded

Hi, we're happy you found Jonathan to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please don't hesitate to reach out!

March 20, 2026

Antonio was super helpful during my visit today as he walked me through the problems I needed fix and was very transparent about everything. More

by brandonchea43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
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Mar 23, 2026 -

Tustin Lexus responded

Hi, we're happy you found Antonio to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please don't hesitate to reach out!

March 20, 2026

Disappointed in customer service. .I was overcharged on car had to return to dealership for corrections 😕😕.. luxury car treatment NOT! More

by luzzidawn.670m
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Baron, Tatiana
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Mar 25, 2026 -

Tustin Lexus responded

Thank you for taking the time to leave your review. I would like to learn more about your experience. Are you willing to reach out and discuss? I'm unable to reference your specific transaction. Matt Schaefer General Sales Manager - Tustin Lexus matthewschaefer@group1auto.com

March 20, 2026

Service was fast and easy. My service advisor Linda was absolutely phenomenal and accommodating. Will be back for future services. More

by Marcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
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Mar 22, 2026 -

Tustin Lexus responded

Hi Marcus, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 18, 2026

My service advisor Steve Rivera did an excellent job diagnosing the issue on my car and had the car ready as soon as he could. Thank you for your service, Steve. More

by rbaranick2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Mar 22, 2026 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2026

I came in for maintenance and my service advisor was friendly, helpful, and professional. Overall, it was a great experience. More

by hysest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Mar 17, 2026 -

Tustin Lexus responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 17, 2026

The dealership is very nice and clean after the remodel. Compared to when we bought our old Lexus in 2009, the remodels showroom is very open and modern and bright. We really enjoyed entering and visiting t More

by davidhwang9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Irvin, Paymon Marandi
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Mar 17, 2026 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

March 17, 2026

Service Advisor was great and had service completed in a timely manner. Waiting area was very comfortable. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
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Mar 17, 2026 -

Tustin Lexus responded

Hi Steve, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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