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Tustin Lexus

Tustin, CA

Overview
Employees
Reviews
Vehicles
4.8
1,450 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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45 Auto Center Dr

Tustin, CA

92782

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Showing 1,450 reviews

March 10, 2025

Tustin Lexus provides great service! Everybody I have dealt with at Tustin Lexus has been fantastic. More

by Clauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Mar 13, 2025 -

Tustin Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 08, 2025

Very professional service, very polite, very fair price and very on time response. I’ll be back again.. More

by Maryam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Mar 09, 2025 -

Tustin Lexus responded

Hi Maryam, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 08, 2025

We waited for over 3 hours for our service to be done. We had been told it would be 1 to 2 hours. We were never notified that the service was completed. We finally found our finished car and told that it More

by Mom410s
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek
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Mar 13, 2025 -

Tustin Lexus responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Ray Wood General Manager Tustin Lexus Office 714.544.4800 wwood@tustinlexus.com

March 07, 2025

The service was done by the promised time, and the service advisor Dennis was excellent to work with. More

by eunnie0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis P.
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Mar 09, 2025 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about Dennis. Feel free to reach out to us if you need anything. Have a wonderful day.

March 07, 2025

Savannah & Colin helped me getting the Lexus I wanted. They both were helpful & understanding, great customer service. Paymon assisted me with the financial paperwork. His a funny guy. I hadn't laughed so More

by Karina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Jones
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Mar 10, 2025 -

Tustin Lexus responded

Hi, thank you for taking the time to leave a review for us at Tustin Lexus. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 07, 2025

great communication, they answer all questions and concerns…make you feel welcome and comfortable purchasing vehicle. Highly recommended. More

by rdelgadillo3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rex Urasaki
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Mar 10, 2025 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2025

Great staff, accommodating, welcoming, great ambiance, clean and organize. All staff are friendly and respectful. They always smiling to every customers More

by Raymond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tatiana Hassan
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Mar 09, 2025 -

Tustin Lexus responded

Hi Raymond, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

March 06, 2025

Salesman Jonathan Yiao smoothly guided me thru the whole process of car purchase and got me a good deal. Patrick at finance desk has been very thorough and helpful in final paperwork. During period of my c More

by AnnH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Yiao and Patrick
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Mar 09, 2025 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about Jonathan Yiao and Patrick. We are always more than happy to assist you if anything else comes up. Take care!

March 06, 2025

Friendly, pleasant, efficient employees, clean facility. Appreciated the attention to detail on my car for all the things that needed to be looked at. More

by JG
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Mar 07, 2025 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 04, 2025

Great customer service, prepared, and easy to work with. We wanted a quick and easy buying experience and they provided that. More

by kristen4477
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramteen Azar
Report | Print
Mar 05, 2025 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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