Tustin Lexus

My recent service for maintenance and for tune up was excellent. Joseph was my service advisor, and he made every effort to take care of me with such great warmth and care, and I could tell from the way excellent. Joseph was my service advisor, and he made every effort to take care of me with such great warmth and care, and I could tell from the way he spoke to other customers that he is genuinely a great guy. He tried to get my car into the garage sooner than later and provided me with updates along the way to allay any concerns that he thought I may have. It was such a pleasure working with him that I want him to be my service advisor the next time I’m there. The techs were also great in that they sent me videos of their inspection findings while I waited. Tustin Lexus is worth trusting your vehicle with. Thank you! More

Very clean and organized with courteous employees greeting customers with smiles and ready to help out greeting customers with smiles and ready to help out More

Great experience at Tustin Lexus. Steve checked me in quickly and was very helpful. He noted my SUV wasn't due for service yet, but since I have a big trip coming up, he took it in an Steve checked me in quickly and was very helpful. He noted my SUV wasn't due for service yet, but since I have a big trip coming up, he took it in and performed a full multi-point check. Very friendly and professional service! More

Professional and efficient. Provide accurate information on the service needed and the turnaround time. Thanks Provide accurate information on the service needed and the turnaround time. Thanks More

I was greeted by a porter and an advisor came within a few minutes. Service was done promptly and the wait time for my car was very reasonable. The advisor was courteous and professional. few minutes. Service was done promptly and the wait time for my car was very reasonable. The advisor was courteous and professional. More

I had a great experience servicing my car at this dealership. From scheduling the appointment to picking up my vehicle, everything was smooth and well-organized. Jim (James Olson) was professional, f dealership. From scheduling the appointment to picking up my vehicle, everything was smooth and well-organized. Jim (James Olson) was professional, friendly, and kept me informed throughout the process. What I really appreciated was that they provided a loaner vehicle, which was a huge help since I needed transportation while my car was being serviced. That extra level of care and consideration made the whole experience stress-free. Overall, the quality of service was excellent, and my car was well taken care of. I’m very satisfied and would definitely recommend this dealership to anyone looking for reliable and hassle-free service. More

Very happy with service received. Treated w/ respect and offered ride to and from home which was very much appreciated. Treated w/ respect and offered ride to and from home which was very much appreciated. More

The service was overall great with timely completion and detailed communication about services which were provided detailed communication about services which were provided More

Great customer service. We are always come to this dealership for new cars. One that we can trust. We are always come to this dealership for new cars. One that we can trust. More

Long wait, good service good coffee and snacks nice tv,nice waiting area, rat droppings not removed. Took me 1 minute to brush of droppings tv,nice waiting area, rat droppings not removed. Took me 1 minute to brush of droppings More