Tustin Lexus

Great and reliable service. Thank you Mr Paul Kim Sungha for the 60,000 miles service done to my Lexus RX 350 Thank you Mr Paul Kim Sungha for the 60,000 miles service done to my Lexus RX 350 More

Wyatt was very thorough in his explanation of the service that I was to receive. that I was to receive. More

We really enjoyed working with Savannah Ruelas. She was responsive, professional, and got us into the vehicle we wanted. We visited and spoke to many different dealerships and reps however no one w She was responsive, professional, and got us into the vehicle we wanted. We visited and spoke to many different dealerships and reps however no one was as efficient as she was. Overall experience at Tustin Lexus was a positive one. Our tech was super knowledgeable and kind too. More

Thay sold me a Bad car It has a lot of problems, including an interior with pet hair and broken handles, and the second day after I bought it, a check engine sign appeared. including an interior with pet hair and broken handles, and the second day after I bought it, a check engine sign appeared. More

Purchase made easy with no pressure. Andrew provided choices and options that I was asking for and delivered. Andrew provided choices and options that I was asking for and delivered. More

I came in for a 3:00 PM check engine light scan. I left two hours later without service, without a loaner, and without any explanation whatsoever. Let’s walk through what happened: 3:00 PM – I I left two hours later without service, without a loaner, and without any explanation whatsoever. Let’s walk through what happened: 3:00 PM – I arrive on time for my scheduled appointment. I’m told, “just a minute.” I wait outside on a bench so uncomfortable it felt like a test of pain tolerance. No one checks in. No updates. No service. 4:00 PM – Another customer arrives, without an appointment. He’s immediately greeted by Derek Kincebach, who had texted me earlier but never actually helped me. That customer is given a loaner and taken care of immediately. 5:00 PM – I’m finally acknowledged by Antonio Romero, who casually informs me they’ll need to keep the car over the weekend and… no loaners are available. So to recap: ✅ I drove from South Orange County ✅ I showed up on time ✅ I waited two full hours ✅ I missed a work commitment I planned my day around ❌ I got no service ❌ I got no loaner ❌ I got no apology ✅ The guy who walked in an hour after me, with no appointment, got the last loaner and left happy The message I received? My time didn’t matter. My loyalty didn’t matter. My business didn’t matter. All this for a simple scan. Not a major repair, not a rebuild, just a diagnostic check. One that could’ve taken 5 minutes with a scanner. Instead, I got ghosted by one advisor, brushed off by another, and completely disregarded by a team that seemed more ready to clock out than offer help. I’ve been coming to Tustin Lexus for years because their service team used to be worth the drive. This time? It was insulting. If this is what “luxury service” looks like now, I recommend anyone considering Tustin Lexus to reevaluate who’s actually earning your loyalty. More

Excellent and professional service! They paid attention to every detail and took great care of my car. They paid attention to every detail and took great care of my car. More

Very customer focused, and always trying to please the customer. Didn't ever had to wait. customer. Didn't ever had to wait. More

I didn't expect that this store actually has Chinese services, which made my car purchase very pleasant and smooth, and I understand the specific meaning of each link. I will recommend my Chinese friend services, which made my car purchase very pleasant and smooth, and I understand the specific meaning of each link. I will recommend my Chinese friends to come here to buy vehicles. I hope that this store can provide after-sales Chinese services, which will be even more perfect. I will consider moving near this store. More

Steve Rivera was excellent. Professional,friendly, and very efficient. He had me out in no time even with a car wash! Very happy with the service! Professional,friendly, and very efficient. He had me out in no time even with a car wash! Very happy with the service! More